I am compelled to share my recent experience with Hot2Cold as a cautionary tale for prospective customers. My encounter with this company left much to be desired, to say the least. If I could rate them zero stars, I would do so without hesitation. The best way to judge a contractor is if they leave your home better than they found it. It is safe to say that the people over at Hot2Cold left my home worse than when they entered. I initially contacted Hot2Cold to request an estimate for replacing my AC unit and ductwork. I reached out in the morning, and they said they had availability that day from 10-12. Troy Andersen showed up at 11 and proceeded to carelessly break a waterline before noon. Luckily, I heard the water leaking and managed to prevent further damage by quickly shutting off the water supply. However, Troy remained silent for the next 30 minutes, leaving me in the dark about the situation. Finally, he reluctantly admitted to the mishap and begrudgingly committed to fixing it. I asked Troy if he had ever done this before. He responded, “of course, I know how to do it. I used to do installations for water heaters.” However, what ensued was a series of missteps and delays that exposed serious shortcomings in Hot2Cold's professionalism and competence. Troy's prolonged absence to procure parts from Home Depot, followed by multiple trips due to incorrect purchases, only exacerbated the situation. By 3:30 PM, further damage occurred, prompting Troy to acknowledge his limitations and suggest deferring to a more experienced technician the following day because he’s just the “salesguy” and he doesn’t do this type of stuff. Turns out…he’s not a plumber. At this point, he gives me the option of him continuing to try and fix what he’s broken or have another more experienced guy come at 1 pm – 3 pm tomorrow. By this time, I’m getting frustrated and call the office and communicate to them they need to send someone first this in the morning and not at 1 pm – 3pm. They said they rescheduled their most experienced guy, Berry Davignon, to come at 8 am but he showed up after 10 am. By 2 o’clock, he had made the problem worse and gave up having broken more pipes and torn down my firewall. Berry proceeded to tell me that they were going to send an actual plumber and that he was 45 minutes away. The office told me they would send information about this plumber…they never did. He finally arrived at 6 pm but I had to leave for a scheduled event and didn’t want an unsupervised stranger in my home…plus, he didn’t have the right parts. Finally, at 2:30 pm, three days later my water was back up and running. At no point did Hot2Cold seem to regard this as an urgent matter. I reached out to the Department of Business & Professional Regulation and found out that Hot2Cold doesn’t have a license for plumbing and neither do Troy or Berry. I am currently working on filing a formal complaint. I think it is safe to avoid this company. Beyond this disaster, the quotes for replacing my unit were insane. This guy didn’t listen to a thing I said plus he is charging thousands of more than the competition. Hot2Cold Quote: 3 Ton Franklin / Goodman 14 SEER $10,981.54 3 Ton Franklin / Goodman 15 SEER $13,103.10 Both these quotes were without ductwork which I wanted done. Caldeco gave me an estimate for a 3 Ton 16 SEER unit and duct work for $13,478 and an additional $2,000 to upgrade to their nicest Carrier unit. Air Quality Control gave me an estimate for 3 Ton 16 SEER Carrier unit for $10,241.36 with no ductwork. Air Pros gave me a quote of $9,480 for a 3.5 Ton 14.3 SEER Goodman unit and $10,483 for a 3.5 16 SEER Goodman. Chill Masters $6,000 3 Ton 14 SEER American Standard These guys are taking advantage of people. My hope is that by sharing my dreadful experience, others can avoid similar misfortune. In conclusion, my interaction with Hot2Cold was a cautionary tale of incompetence, poor communication, and inflated pricing. I implore Hot2Cold to reevaluate their practices, prioritize customer satisfaction, and implement measures to prevent such incidents in the future.
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Berry was very helpful and thorough explaining what was happening with our system and were very happy we called.
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Tory came in, was very clean, quick and thorough! Great job, I appreciate his effort!
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Very pleased with this crew and their work ethic. Would highly recommend this company to my friends and family.
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Corey was on time, professional and found problem right away. As always a positive experience with company. Highly recommend!!!
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James was friendly, knowledgeable and courteous showing extreme respect to our home by wearing footies, covering closet clothing etc. He even went above and beyond by looking at my drain plug issue.
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Picked up and scheduled appointment same day. Arrived promptly. Luis took time and diagnosed the problem, answered my questions. He cleaned up as well.
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Have had to use Hot 2 Cold a few times and the service is always top notch. James is so knowledgeable, honest and kind and Janette in the office is always helpful. My experience with this company has been so positive I have signed up for their maintenance plan. I Cannot say a negative thing about them.
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Brennan was an awesome help in fixing our AC issues. Explained what he thought was wrong and the possible fixes to help the AC run as long as possible. He was very polite and completed everything pretty quick.
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James was very knowledgeable and answers all questions
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I had Brennan Gibson show to my house and not only double check that everything was fine with my AC, but also took the time to explain how to better use it while it’s so hot Excellent service and a very nice man
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Outside coil replacement
Perform the yearly maintenance on the system
Today we visited because the air-conditioning system in the guest suite was not working. We learned the outside unit was not getting high voltage power because of a failed Generac surge protector. For now, the surge protector is bypassed to get the AC running.
Customers breaker kept flipping on the condenser. Discovered that the condenser was grounded. Customer selected a new system. Customer need to finance the rest.
Unit was out on overflow safety switch clear drain line chemically treated drain line customers having party this weekend cleared the drain line on the other unit too, so they will have no issues
Customer needs a new condenser coil found a leak in the back of it
Performed annual maintenance Double checked all electrical Testing unit for cooling and heating Cleaned coils Cleared and treated drain line Checked UV Recommended mesh covering over condenser to stop debris from getting in
Picked up motor for replacement
Upon arrival found drain line clogged and water backed up the safety switch. Cleared drain line and primed ptrap. Unit is now draining and operational
Definitely Chemical-ish smell, very faint when entering the room, going from one room to another you can tell the difference. Looking in the closet between the two rooms there was 2 5 gallon jugs of paint, with lid lifted and old open bag of cement, threw cement out and closed up paint and moved paint to other side of building, upon first arrival air quality meter read moderate; after duct sani smell increased and air quality went to very poor quality. recommend cleaning crew to do deep cleaning of two end offices and closet, clean every room and wipe wall and all surfaces down. If smell still persists investigate smell beyond the rooms
Customers, air conditioner was not cooling, plugged in gauges to assess the cause found the pressure is very low. Did a quick leak search found a leak in the condenser coil. Recommended coil replacement, customer agreed came to terms collected a deposit rest will be collected upon completion.
Performed yearly maintenance with cleanup
