Troy was kind, super helpful and efficient! He fixed my issue quickly. Troy not only explained the issue, but also showed me. I am very thankful for his time.
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Rodney was very knowledgeable and worked quickly to replace my blower motor. He also gave me some helpful tips about my AC unit. After replacing the blower motor, he stayed to make sure everything worked properly and efficiently.
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What a fantastic team!!! They arrived when they said they would. They completed the work in budget and on time. They were respectful of the property and a joy to be around. I highly recommend Hot 2 Cold .
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Troy was very knowledgeable and pinpointed the problem very quickly. I am just waiting for an estimate on the price of the motor. Thank you for your prompt service.
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After needing a new AC installed, I can only recommend Hot2cold! Extremely professional, on time, and customer service oriented! I’m so happy I went with them! (813) 580-8800 is their number!
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Rodney was great. Came in figured out the problem with the system quickly and was able to fix it. Was very personable and explained everything.
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He was awesome and friendly and I appreciate the quick squeezing me in!
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EXCELLENT service!! Troy Andersen was the technician that came out today and was able to get the AC back running immediately! He was professional, courteous, and was able to explain what the issue was where we could understand!
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Rodney had been very thorough in explaining the issue. He and the accompanying team member were very considerate in putting on and taking off the booties when going up to check the condenser upstairs and the air handler outside. 👍
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Customer had us back out to the job because she had said that the breaker had flipped one more time after we replaced the capacitor. Upon investigation, Troy found that the breaker was fine and had been steady on for about four days straight, which prompted me to look at the thermostat to check to see if there were any batteries in it and there were some generic batteries in there That were suspect of being old, which can also throw the breaker so we replace the batteries everything came on was getting 59° coming out of the vent. Everything seems to be functioning fine and all electric seems to be cooperating.
Customer had to sell today because her system was not keeping up with what was being called for cooling. Upon investigation, Troy found that the sub cooling was a little low. After conferring with Rodney who just replaced the coil in February the determination was confirmed that it was a cool day when he charged the system and he went based off of the recommended poundage and was successful in obtaining a proper cooling temperature. Troy balance the system with around a half a pound to a pound of Freon and the split temperature reflected in appropriate split for a 4 ton straight goal. Did not charge the customer as this was a callback for a previous service.
This is a call back for previous service. Customers were complaining that they were not getting enough cooling out of the vents and that they were getting ice ups. Upon investigation, Troy found that the condenser was charged appropriately and that the restriction was happening in the return. Troy noticed that when the panels were off of the air handler that there was a lot more airflow coming through the vents. Upon further investigation, Troy found that there was another filter that was hiding inside of the return from 2018 that was restricting all of the airflow significantly because it was very very blocked. After removing the secondary filter that wasn’t supposed to be there, there was sufficient airflow and there will no longer be any ice ups.
Customer called us out because the compressor kept throwing the breaker. Upon investigation Troy own Found that it was imbalance and not seized. The capacitor was to blame for tripping the breaker. After replacing the capacitor, the machine turned on. At that point, Troy put on his gauges to observe 11° of sub cooling however there was only a 11 to 12° split from return to supply vent. Customer aware of what repairs were made and will continue to have discuss discussions about system replacement once she returns home from her trip.
Customer had us out for his yearly maintenance. It has been running perfectly and has continued to do so.
Rehanging the condenser off the side of the house with new brackets and a new condenser pad
Customer was not here when I arrived. I had been here yesterday for the appointment at 4 o’clock however, nobody had keys available for the staircases in order for us to get up to the condenser. Customer was hoping we’d be able to come back later in the evening after dealing with an emergency situation in Tampa, however, with the situation being more involved, then anticipated I wasn’t able to come back until the morning. Tried to communicate with Tanner as much as possible however we have not been able to speak since leaving yesterday however, I went by to take a look at the compressor anyways. It looks like he is low on refrigerant and there could potentially be a leak in the coil, however, without him here and having access to the apartment, I would not be able to ascertain the best possible diagnosis for now. No charge of the customer obviously at this point as there is no official estimate or diagnosis Trying to communicate with the customer to give him all the information and to
Customer called us out because the air conditioner was not keeping up with the set temperature. Upon investigation, Troy found that the sub cooling was below normal. During investigation, the condenser came loose off of a rotting structure and has almost completely fallen off the side of the house. Condenser is 15 feet in the air hung on brackets Which were attached to a faulty piece of metal. Very emergent situation to get someone out there to hopefully save the condenser from falling 15 feet to the ground. Another appointment will be needed to also assess what’s actually wrong with the unit if it hasn’t fallen into the ground and been destroyed already.
Customer called us back after doing a preliminary assessment back in February about the system replacement. Provided three estimates and customer came to terms on the dearest star option.
Replacement of a 40/5 capacitor and installing 6 feet of insultube for condenser suction pipe
New control board for the air handlerand new thermostat
