Overall Experience
Quality
Price
Convenience
Troy is an excellent, courteous and professional technician. He troubleshoot the problem right away, and had the AC unit running smoothly in no time. I am very please with the service provided.
Overall Experience
Quality
Price
Convenience
Troy is totally awesome!!! Very knowledgeable and checked every nook and cranny. He will be my choice from now on to be my new AC guy. Finally someone I can trust.
Overall Experience
Quality
Price
Convenience
Always a pleasure dealing with Cory and Lee. They installed my unit couple years ago and just fixed it.
Overall Experience
Quality
Price
Convenience
Very impressive. From the moment I contacted your company. Always swift replies, a fair estimate and professional service. I have referred you to my realtor.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Troy did an outstanding job, was very honest and explained everything in detail that needed to be done short term and long term with the ac system.
Overall Experience
Quality
Price
Convenience
Troy did an amazing job. He is very knowledgeable and was able to fix my AC in a very short time.
Overall Experience
Quality
Price
Convenience
Great Service and When I asked a question, it was explained to my satisfaction.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Rodney was great!! Very friendly and polite, plus excellent service.
Overall Experience
Quality
Price
Convenience
Troy was a great technician, very helpful and friendly! The price quoted to fix our HVAC seems fair
Overall Experience
Quality
Price
Convenience
Upon arrival unit was not cooling. I checked unit and it wasn’t communicating. I went to install board and it’s not correct board. We need to replace all three boards on the c/u. It’s better to replace all the boards except one. Needs to be the CONDENSER UNUT BOARD. I resetted the breakers and turned back on to reset the system and it started cooling,
Upon arrival system was not cooling. Went ahead and replaced the board. Took longer than expected I had to configure the board with app. Blower did not kick on until after the new board updated. Adjusted the air flow through the app and made sure it’s getting correct cfms. Unit is back online.
Customer called us out because her system was not keeping up with her set temperature. Upon investigation, Troy found that there was a significant amount of blockage in the coil. Recommended doing a pulling clean and also searching for a leak once pulling and clean is performed to ascertain whether or not the coil has a leak or not. It’s hard to tell if there’s a leak when the coil is blocked as much as it is.
Maintenance reveal only concerns on unit outside. Unit was very very dirty calls were very stuff for water was even getting through how to do a full-blown chemical clean and rinse coils. Coles look like there was loads of dust. Definitely helped the unit breathe a lot. Better recommend having a maintenance on the Dyke in a little bit more frequently upstairs did a wall cleaning checked fuses and electrical connections. Also did drain line Customers concerns airflow upstairs is not the best. Her unit is very very old and have not looked at ductwork yet ductwork could be another reason why upstairs is not calling as efficient. They also were not filtering on upstairs. Unit needs to have a filter and bottom my unit.
Replacing a 1/2 hp indoor blower motor
Customer called us out for a second opinion on whether or not to replace his compressor or replace the unit entirely upon investigation. Troy suggested to replace the unit entirely however, customer wanted to see pricing on both things.
Customer had us out because he had a blank thermostat and the system wasn’t keeping up. Upon investigation, Troy found that the clogged drain line was the cause for the disruption and service. After unclogging the drain line, the system acted normal and was maintaining regular temperatures.
Customer called us out because they were not getting any air out of there system. Customer said come home from a camping trip to find that the inverter system they have was not working appropriately. Upon investigation, Troy found that the control board inside of the condenser was no good anymore so we put in for a new control board that sits underneath the inverter board for control of the fan
Customer called us out because the air handler kept going on and off. Upon investigation, Troy found that the drain line needed to be vacuumed out because the float kept getting triggered. After clearing out the drain line, the condenser would no longer come back on. Then Troy Tried to find the reason why the condenser wouldn’t come online. We tested the float switch we tested the thermostat and the contact switch as well and all three of them passed as well as the capacitor. This led only to the blower control board being the issue. Quoted customer out for the emergency services and replacing the control board. Also would be a really good idea to do a static pressure test while we’re there to find if there’s a root cause as they recently repaired their blower wheel motor and it seems like it’s taking on a lot of resistance inside that cabinet.
Customer had us out to replace transformer from yesterday‘s estimate. Troy came out to replace the transformer and did so, however, the blower motor did not engage. To test the motor Troy took off the thermostat and hardwired everything together. The motor still did not come on which ruled out the thermostat being the issue. Customer needs a new blower motor and signed off on doing the work.
Customer called us out because his system was not working appropriately. Upon investigation, Troy found that the transformer had blown, and the motor was gone as well on the air handler. Told customer that he needed to replace those and he said that he was told the same by our tech who came out to do maintenance the last time he was here about a month ago. Customer pulled the trigger on doing the work. He paid half the deposit
