Excellent team. Beat the competitions price and installation was fast with zero mess left behind. Would recommend them to anyone.
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Really appreciated such fast communication within the company. An agent called as soon as I made the appointment for same-day to confirm the times, I called later to warn I would be arriving late and they were extremely pleasant with passing that information on, and I can’t say enough nice things about Troy. He was so much fun, explained the situations, and helped with tips on what to do should this continue to be a problem. Coming from someone who works for the Walt Disney Company, customer service is HUGE. Troy was very personable, funny, and just great all around. Wish it wasn’t $700+ for a possible “bandaid” but I know that’s not on him so he gets a 10/10! The associates who helped me over the phone, 10/10!
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Overall Experience
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Super personable, super helpful and professional, epitome of efficiency
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The team at Hot 2 Cold really impressed in their ability to go the extra mile and really assist in diagnosing issues and listening to the customer. After a number of very warm days and constant AC running, I reached out and Brennan worked diligently to review the system, ducts, and insulation to try to determine the cause from my concerns. Ultimately it's hot, but the system is working and is well designed, but that didn't stop Brennan from checking everything before explaining his reasoning. Past experiences with other companies always was an upsell to something new or extra items to prolong the lifespan, but Hot 2 Cold was honest and felt there was nothing to quote unless I wanted it. Breath of fresh air to AC companies and tremendously recommend Hot 2 Cold!
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I was very happy with my service JAMES WAS VERY PATIENT HE REALLY TOOK HIS TIME TO EXPLAINED EVERY THAT WAS wrong. Am really recommended this company to you guys.
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The technician came earlier than expected and completed the inspection and subsequent work expeditiously. Couldn’t be happier!
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Overall Experience
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Tony Lewis was awesome 👌🏾. Very pleasant. Informative and diligent. Answered all my questions and made some great recommendations. I will be getting the extended warranty. And also recommend my neighbor(s) to him. Very satisfied!
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Overall Experience
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Spoke with customer over the phone and was able to give him a quote for moving his condenser
Customer called us out for estimates and we provide
Customer called us out for estimates and we provide
Tried to call customer regarding financing and did not hear back
Customer requested a virtual estimate. Furnished three options as well as ductwork options
Customers called us out to give an estimate on replacing his 2.5 ton package unit along with ductwork
Customer had us out to take a look at her system after she experienced a lot of flooding from the hurricane. Customer experienced a total loss due to saltwater flooding. Quoted customer on a couple of different options for replacement.
Customer called us out because her air conditioner was not working properly. Upon investigation, Troy found that the defrost board was not transmitting signal. Advised customer to replace the defrost board. Customer also expressed interest in replacing the system altogether and was curious about the cost, it is a very old system, so I obliged. Customer said she would like to figure out what FEMA says prior to making a decision on our unit.
float switch shutting down system cleared drainline system cooling system cooling 23 degree td
Emergency services and drain clearing
Today we visited because the ac unit wasn’t working. Upon arrival Travis seemed overwhelmed and asked to cancel the appointment. Since we were already onsite James went ahead and evaluated the unit for him. Fortunately the issue was a clogged drain line. After clearing the drain the unit came on and looks to be working fine. We however did not thoroughly evaluate the system. Photos were not taken, refrigerant pressures not taken, amperage not checked. James did verify the unit to be draining before leaving.
