Excellent team. Beat the competitions price and installation was fast with zero mess left behind. Would recommend them to anyone.
Overall Experience
Quality
Price
Convenience
Really appreciated such fast communication within the company. An agent called as soon as I made the appointment for same-day to confirm the times, I called later to warn I would be arriving late and they were extremely pleasant with passing that information on, and I can’t say enough nice things about Troy. He was so much fun, explained the situations, and helped with tips on what to do should this continue to be a problem. Coming from someone who works for the Walt Disney Company, customer service is HUGE. Troy was very personable, funny, and just great all around. Wish it wasn’t $700+ for a possible “bandaid” but I know that’s not on him so he gets a 10/10! The associates who helped me over the phone, 10/10!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Super personable, super helpful and professional, epitome of efficiency
Overall Experience
Quality
Price
Convenience
The team at Hot 2 Cold really impressed in their ability to go the extra mile and really assist in diagnosing issues and listening to the customer. After a number of very warm days and constant AC running, I reached out and Brennan worked diligently to review the system, ducts, and insulation to try to determine the cause from my concerns. Ultimately it's hot, but the system is working and is well designed, but that didn't stop Brennan from checking everything before explaining his reasoning. Past experiences with other companies always was an upsell to something new or extra items to prolong the lifespan, but Hot 2 Cold was honest and felt there was nothing to quote unless I wanted it. Breath of fresh air to AC companies and tremendously recommend Hot 2 Cold!
Overall Experience
Quality
Price
Convenience
I was very happy with my service JAMES WAS VERY PATIENT HE REALLY TOOK HIS TIME TO EXPLAINED EVERY THAT WAS wrong. Am really recommended this company to you guys.
Overall Experience
Quality
Price
Convenience
The technician came earlier than expected and completed the inspection and subsequent work expeditiously. Couldn’t be happier!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tony Lewis was awesome 👌🏾. Very pleasant. Informative and diligent. Answered all my questions and made some great recommendations. I will be getting the extended warranty. And also recommend my neighbor(s) to him. Very satisfied!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival I removed blower motor. I was having a very difficult time trying to remove the blower and motor. I sanded down the shaft I added lubricant a couple of times and tried using my blower pulley also tried using penny nail. The shaft was not moving at all. I recommend customer to replace motor as well. They agreed and per Wayne we discounted $200 from the blower motor. I had the blower motor in my truck and installed it. System is working great with no problem. Customer paid $1425 total with card.
Upon arrival system was off. I turned on system and blower wheel is completely defective. Looks like we were here a year ago and did a blower pull and clean. The blower wheel slid in the housing but it was not screwed. No screws were in the housing. I pulled out blower housing and found blower wheel detached. Informed customer and he agreed to the estimate. Tenant paid $200 deposit today with card. Per Wayne waived the emergency fee for today. Customer owes $675.
Upon arrival system was cooling fine. I inspected unit and found sec pan full of water. Also found the drain line clogged. Informed customer and she agreed to go ahead and perform drain line treatment. Flushed drain line with water and vacuum. Drain line was very clogged up. I sent invoice to customer through email she said they will pay it later today or tomorrow they have to get it approved from their department.
Customer had us out because his drain line was clogged. Vacuumed it out and poured hot water down the drain line to remove obstruction. They now have a very clear drain line.
Spoke with customer over the phone and was able to give him a quote for moving his condenser
Customer called us out for estimates and we provide
Customer called us out for estimates and we provide
Tried to call customer regarding financing and did not hear back
Customer requested a virtual estimate. Furnished three options as well as ductwork options
Customers called us out to give an estimate on replacing his 2.5 ton package unit along with ductwork
Customer had us out to take a look at her system after she experienced a lot of flooding from the hurricane. Customer experienced a total loss due to saltwater flooding. Quoted customer on a couple of different options for replacement.
