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Service technician , Troy, was punctual, efficient, very knowledgeable about the source of my air conditioner problem. Which equates to excellent service.
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James is the man! Most intelligent hvac guy in the business
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Hot to cold was prompt on the service as our unit was not blowing cold in 94 degrees early summer. James came out the next day and was quick to diagnose the problem. We were back to cold AC in less than an hour. Appreciate the fast turnaround and professional service.
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Amazing customer service as always. 100% worked to get me AC even when they were fully booked. Someone came by my house after hours to make sure I didn’t suffer in this heat.
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Brennen was very professional, thorough, knowledgeable and nice
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I love having Brannan come out everytime. Super professional and really always knows his stuff. Always perfect.
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Upon arrival system was cooling. It was 74 degrees inside the home. I checked electrical components everything was looking good. Unit was getting a 18 degree delta T. I checked pressures and they are looking good. I did come across dirty filter and let customer know to replace filter and to replace those filter more frequently since it’s the cheaper kind. I also informed her the unit will struggle trying to keep the house cool when it’s 90 degrees outside. I sent customer link to pay for service fee which is $1.
Upon arrival system was off on float switch. Flushed drain line with water hose and vacuum. Pulled out a lot of microbial growth. System is cooling correctly at the moment. No issue at all. I was not able to place a sticker on ahu because I don’t know have any more stickers. Customer paid $94 total. I sent the link to the customer to pay through the link.
Upon arrival, customer wanted me to install ecobee tsat. Currently had a t6 Honeywell tsat. Replaced tsat and mounted the new ecobee tsat. Made sure the unit was operating fine with the new tsat. Test it in cool and heat and it’s working great. Recommended a surge protector and uv light for being a new home and keeping the unit up to date. Customer declined uv light and surge protectors. Recommended maintenance also said he will thinking about. Customer paid $159 with card for installing customer provided ecobee tstat.
This estimate is being presented for the splicing of the condenser wire, and re-running of the thermostat wire
Customer called us out to give him estimates on a new system provided
Replacing half horsepower 1075 RPM motor. Replacing transformer.
Customer had us out to asses issues with Air handler and condenser. Upon investigation Troy found that the fan motor in the air handler was buzzing and not engaging the blower wheel. The motor wasn’t drawing at amps and the transformer also wasn’t carrying over the 24v. Motor was blown and same with the transformer. The surge protector was also blown. Recommended replacing all.
Customers air-conditioning is up and running at the time of arrival
This estimate is being presented for the replacement of the 3/4 Electrical Whip that connects to the condenser.
Customer called us out because the compressor was not working. Upon investigation, Troy found that the capacitor was not functioning properly. We changed capacitor and condenser turned on.
Upon maintaining the system after checking all three capacitors Found the fan capacitor on the outside is ready 3.5 refer to pictures had let The homeowner know that means it is below reading and gonna go out eventually Doing routine maintenance that including inside and outside cleaning With a check up on any electrical connections While cleaning out the drain line also added tablets for drain Notice other two capacitor were recently change by Troy but never checked out the 3rd cap only recommendation for job unit is also very old advise changing in next couple years
Customer called us out because her compressor was not working. Upon investigation, Troy found that the compressor was indeed failing, however, this machine is only three years old. Machine should be under warranty with the previous owner last name, Vianna. Not sure of the spelling. Customers need the estimate to forward to previous owner so the previous owner can help cover the cost. Will be hearing back from them tomorrow.
