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Great experience! Great employee! Very knowledgeable! Great service! We want to thank him for his service!
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The most outstanding work done by anybody in this state of Florida! I am so pleased n satisfied with the final outcome of the professional work that was performed by the two technicians that came out to my home! The excellent work performed was outstanding! Thank You for what you have done for us and putting our minds at ease and exceeding our expectations! Thank You Again! Very Professional work done n interacting with the customer!
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Troy did an excellent job during his evaluation of my ac unit. He explained everything, and performed the repairs. I am totally satisfied with Troy’s commitment to making sure everything is operational before leaving.
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Troy, Rodney, and Lee(American Asian?) all contributed greatly to get my AC back up and running. A giant thanks!
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Trey was very professional and knowledgeable!!
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I’m Happy to share that Troy returned and resolved the issues I had. My previous review was not good and I regret posting it I’m turning into my father lol
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I asked Troy to have the repair persons fix and clean the outside unit. Cory/Rodney were on the roof Max 20 minutes rapped it up, showed me pictures. Did not bother to turn on the unit. It's a little louder and more vibration than before. I asked if they cleaned the unit Rodney said they were not told to clean it ! I’m frustrated not sure what my next move is.
Response from Hot 2 Cold Air Conditioning:
Hi Mark, thank you for making us aware of this. We didn't see where you called into us about this issue and would have been more than happy to follow up on this for you prior to posting a review. We will be more than happy to send Troy back out to evaluate the noise. The estimate that you approved was for the Contactor, the Condensor Pad for the roof, and the Hard Start Kit, so thats the work the crew was informed they needed to complete on the appointment. Please let us know here or call us at the office if you would like to have Troy come back out to evaluate the noise and you can also speak with him in regards to the cleaning.
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Showed up on time and very pleasant and made sure he ckd everything begote he left
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James was extremely thorough and very knowledgeable! At the end of the day needing to replace the entire AC unit is not fun, but the knowledge and options offered by James are comforting!
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He was helpful with troubleshooting issue. I was able to temporarily resolve issue by changing back to old Tstat while reprogramming new one.
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Great people to work with! Considerate of our needs n concerns! Very professional n Friendly!
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Customer called us out to take a look at his system to see if we could add more Freon to the system to help correct the sub cooling. Upon doing so Troy found that the sub cooling wasn’t going down at all and it was having little to no effect on the system to customer to be more beneficial to cut bait and get a new system came to terms. I’m putting in a new install 3 ton star heat pump. In addition we will be enlarging his return to a 20 x 24” grill with an 18 inch flex pipe going back to the return
Homeowner was not here updated model serial numbers filter is a washable filter. Drain was cleaned out. Top of unit was popped. Open and clean. Very good looking unit. No leaves calls are very easy to get through. Capacitor was double check and double check Unit is a package unit was a very easy and quick maintenance.
Upon arrival I installed new blower motor and unit came right on. It took me longer than. Expected because I had issue try to take it off the shaft. Customer paid $462.50 with card.
Upon arrival found outside fan motor not working. Inspected u it and found defective capacitor replaced capacitor and unit turned right on. Recommended customer adding a hard start. Declined for now and only did the capacitor. Customer paid $287 with card non warranty for cap.
Upon arrival I found a defective blower motor. We will need to call and order new blower motor. Customer paid deposit of $462.50. I offered a loaner motor but they declined at this time because of the loaner fee.
Upon arrival system was cooling. Customer said they had another company come out and check the unit and found a defective capacitor they replaced the capacitor but now the breaker was tripping. Inspected unit and found a defective hard start kit. I replaced hard start kit and unit was not tripping anymore. Customer paid $495 total with card for hard start.
Nothing of serious concern unit was a bit dirty notice no picture of cleaning done when Troy or breanen was out here Drain line was probably most backed up but no problem because it was a package unit Did full chemical cleaning and vacuuming of Leafs because of recent no cleaning Notice they have two breakers outside must turn the off both otherwise will still be getting 240 volts Seen concerns of rat dodooo inform customer that spray foam should be used to cover up gaps in house Clients said unit cools down house very fast but that never a problem in flordia
Upon arrival we found unit empty on refrigerant After pressurizing the system with nitrogen, we found system losing pressure quickly Checked flare joints outdoor and there was no detection Leak is located in head unit in garage
Customers unit was working well upon arrival no work was done
Customer had a blown fuse in our air handler due to bad batteries in her thermostat. We replaced the batteries and.
Customer had us out to give a quote for a new mini split system instead of the original estimate that we quote
Customer had to sell because there was a buzzing noise inside his air handler. In the past, he’s had issues with the heat strips, melting his ductwork, but it was due to some faulty heat strips that wasn’t engaging the blower wheel fan so the heat wasn’t being moved so in its isolation it ended up melting the close duct point. No events to report didn’t fix anything. The transformer is the item that’s buzzing inside of the air handler.
