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Jeanette did a great job getting us set up with the service call and keeping us informed every step of the way. Troy was extremely knowledgeable, professional and thorough while servicing the HVAC. He provided valuable information and tips for keeping it running smoothly. Fantastic customer service throughout - HIGHLY RECOMMEND!
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My HIGHEST recommendation! Jeanette (office manager) provided excellent customer service and scheduled us for same day service. Le and Louis (AC service technicians) were phenomenal…knowledgeable, professional, and genuinely took pride in their work. These three individuals were superb, and we will be using Hot2Cold for all of our AC service needs. Thank you!
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When my A/c broke I called 8 companies. Hot 2 Cold was the 6th I called, the second to show up for an assessment (on a Sunday) They were 1/8 who offered portable air conditioners to help with the situation and reduce the urgency so we could make a sound choice. The techs came within 2 days and quickly and efficiently installed a whole ne system. Their detail was incredible all the piping and wiring is clean and neat. Much appreciated when one loses the A/c in the Florida summer!
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Customer service was excellent! Corey delivered and explained lot of things about our system that we did not know. Gave us peace of mind about future system requirements. I highly recommend him and this company. I believe them to be honest, on time and nice people.
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First time using Hot 2 Cold and I was very happy with the service. The company representatives are professional and courteous. I have no complaints. Troy came out to my house , serviced my ac, answered all my questions and was very patient and personable. He never made me feel like he was in a rush. Thank You! I will tell my neighbors and friends about you guys❤️
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Your technician was super and very helpful I am still waiting for quotes Pl send
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Brennan is super. He was very professional and responsive. He was also extremely knowledgeable and was able to explain all the details--including the additional ones I asked about. I will definitely use Hot2Cold in the future.
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Great service. Very thorough and kept me informed as he saw things. I highly recommend.
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Customer was complaining that the system was not keeping up in the upstairs more than the downstairs. Upon investigation, Troy found that it was controlled by a zone board. Troy also discovered that the upstairs thermostat was low on batteries and not admitting enough 24 V to the equipment, which wasn’t allowing the airflow to happen. We charge the system up with some more refrigerant and we replace the batteries And everything seems to be running smoothly.
This estimate is being presented for the replacement of the Blower Motor that is under Warranty
Customer had to sell because his mini split was not cooling properly. Upon investigation, Troy found that there was very little pressure and it was very low on Freon. Added 1 pound of Freon to the system and got a 18° temperature split.
Customer called us out to quote him on system replacement. We provided estimates for him both with ductwork and without. Customer prefers to stay on train. Customer is not a fan of Lennox Goodman or Grande air
IDM board and compressor replacement (adjusted pricing for extended GAP warranty.
Customer called us out because the system wasn’t keeping up with the temperature. Upon investigation Troy found that the compressor was throwing an E 45 fault code which indicated a IDM board failure after speaking with Tech Support. We determined after owning out the compressor that the compressor was at fault for The IDM board failing. Recommended to the customer to replace both compressor and IDM board. Customer is on an extended Hot2cold gap warranty so all cost of parts are covered.
Replacing a 10’ duct from plenum to plenum
Customer had us out to investigate why his air conditioner wasn’t cooling properly. Upon investigation, Troy found that there was major ice buildup on the evaporator coil. We shut off the compressor to allow the ice to melts during which period Troy put his gauges on the compressor to get the resting pressure of the unit. It’s an R 22 unit and the resting pressures were far below where they ought to be indicating that there was a leak in the system.When I explained this to the customer, the customer said that due to the age, it’ll be more advantageous for them to spend the money on purchasing a new unit. I furnished three different options for them to choose from. They decided to go with the 2 1/2 ton an amount of heat pump. When I explained this to the customer, the customer said that due to the age, it’ll be more advantageous for them to spend the money on purchasing a new unit. I furnished three different options for them to choose from. They decided to go with the 2 1/2 ton a amou
Customer had us out because we were going to quote him some estimates which we did
Customers called us out because they had some moisture buildup around their registers in their bathroom. Upon investigation, Troy found in the ductwork. Some of the suspended ductwork had collapse onto itself, creating some pockets of moisture that were running along the flex duct and down onto the cans, staining their ceiling. Moisture was minimal so we adjusted the straps to accommodate a 2 1/2 inch space between the flex duct. This should dry everything out, however to be super cautious, we quoted them out for a Remi halo to help purify the air and help with any kind of contaminants that could grow with the extra moisture that was happening
