Berry came again and fixed the problem causing no A/C from one of my 2 units. Not to do with Berry but Hot2Cold always schedules me very late in the afternoon for some reason. Sometimes the tech can’t get here cause it’s too late and has to home the next day. Good thing I’m retired.
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Berry was very diligent diagnosing the problem with one of the thermostats. He said he will be prompt in replacing the part and back to us tomorrow to get our AC functioning again.
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James is great. He leaves no stone unturned in trying to resolve our AC issues. I always want James to be assigned to help with my AC unit problems. He’s also very courteous.
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James did an outstanding job fixing my AC issues. My house was freezing and I couldn’t control the temp via the thermostats. He diagnosed several problems and fixed all of them promptly. I highly recommend James for air conditioning/thermostat issues!
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James did a great job diagnosing my thermostat problems and reviewing how he will fix them. I highly recommend him for any problem you may have with your thermostats.
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Anthony was great! He found the problem, fixed it, checked the air filters, reset the thermostats and wouldn’t leave till he was sure everything was running smoothly.
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The best service I ever had. Very professional,clean,very professional all around dressed well and very nice to us. Knows the air conditioning business top to bottom.thanks for your service.
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Jason was friendly, professional, very knowledgable and fast!
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Very informative and went through all the choices I had. The price was way more than I could afford.
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Pleasant, knowledgeable and took the time to explain everything in layman terms.
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James is very knowledgeable of the entire AC lifecycle from the requirements to installation, to maintenance. Very friendly service too
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Michael was knowledgeable and very friendly. He went above and beyond to make sure our AC was fixed the same day. A great example of situation ownership
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Adding refrigerant
Did a once over on the system to measure the balance. Everything seems to be working accordingly.
Due time of day with me running late, she wants to reschedule for in the morning at 9:30
Gave estimates for customer
For this job, he required a installer to come. Take a look at what he did to his machine. It looks like he was trying to change his thermostat location and then so doing he also switched out a transformer, and said he was getting power to certain places, but not others. It was out of my depth of field to repair so we called Cory to have him come out to look at this and repair.
- Reconfigure the return plenum to match the air handler dimensions - Install return intake vents in the bedrooms. - Install 5” media filter - Remove and clean the blower assembly - Install a whole home air/surface purification system
Customer wants all four thermostats, but she ordered needs a transformer for the upstairs system
Today we visited to discuss a dusty home and be sure the unit is working like it should. We learned the new unit and ductwork is great! The dust we’re finding in the home is coming from infiltration, air leakage between the home and attic. James put together options to correct the dust with a positive pressure setup and to bring the attic to R-30 insulation.
Today we visited to assess the mildew growing on the ceiling of the mechanical closet. We learned there were some leaks connecting the closet to the attic and there was no ventilation in the closet. James sanitized and mastic sealed the areas with growth, performed a duct sanitizing, and installed a small ventilation hole in the supply plenum to condition the closet. Bridget was asked to take a peak in closet in a few months to be sure the issue is resolved.
Today we visited for two separate issues. First, the system that controls the master bedroom did not seem to be heating or cooling. Second, The Honeywell thermostat app was not working consistently. For the air-conditioning problem, we learned. The three amp fuse in the air handler was burned. James reconnected all low-voltage wiring, and the system is now functional. In regards to the Honeywell app, James spoke with Honeywell tech-support, and they stated it is likely the thermostats will need to be replaced under warranty. We will be calling to arrange an appointment to replace and reconnect the four Honeywell T6, pro Wi-Fi thermostats.
To UV systems for next Thursday to be installed
Today James visited to reevaluate the listed concerns of the last two technicians. There were questions regarding the condensate drain and mold growth. James collected all of the information he needed to resolve the current issues and will get back with Cheryl on the next best steps. James also installed a new Ecobee thermostat that Cheryl had on-site.
Today James visited the location to view the existing HVAC equipment and design a maintenance/service plan.
Restriction in the filter dryer. Unit is cooling.
