David Martinez was very thorough and professional. He diagnosed the problem right away. The service needed will Be included in the maintenance service.
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David was very thorough and detailed with our service. He made sure we had full understanding of the issues we had and the work he was doing.
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Berry came again and fixed the problem causing no A/C from one of my 2 units. Not to do with Berry but Hot2Cold always schedules me very late in the afternoon for some reason. Sometimes the tech can’t get here cause it’s too late and has to home the next day. Good thing I’m retired.
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Berry was very diligent diagnosing the problem with one of the thermostats. He said he will be prompt in replacing the part and back to us tomorrow to get our AC functioning again.
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James is great. He leaves no stone unturned in trying to resolve our AC issues. I always want James to be assigned to help with my AC unit problems. He’s also very courteous.
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James did an outstanding job fixing my AC issues. My house was freezing and I couldn’t control the temp via the thermostats. He diagnosed several problems and fixed all of them promptly. I highly recommend James for air conditioning/thermostat issues!
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James did a great job diagnosing my thermostat problems and reviewing how he will fix them. I highly recommend him for any problem you may have with your thermostats.
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Anthony was great! He found the problem, fixed it, checked the air filters, reset the thermostats and wouldn’t leave till he was sure everything was running smoothly.
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The best service I ever had. Very professional,clean,very professional all around dressed well and very nice to us. Knows the air conditioning business top to bottom.thanks for your service.
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Jason was friendly, professional, very knowledgable and fast!
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I was dispatched to a home service call for a customer who reported that their air conditioner was not cooling. Upon arrival, I went ahead and ran the thermostat wire. I ran straight from the air handler unit to the condenser unit. The unit came back on, and the customer was happy. I will wait until Monday to see if the customer has to flip the breaker again. The customer said she couldn't wait a week because she was leaving town.
I arrived at the customer's home to find that the air conditioner was not cooling and the thermostat was off. Upon further inspection, I discovered that the float switch was full of water. I informed the customer that we would need to perform a drain treatment to resolve the issue. The customer declined to pay for the drain treatment, stating that she had a maintenance appointment scheduled with us the following day. Instead, she decided to perform the maintenance herself. I did not flush the drain, but I did dry out the float switch with a rag.
I was called to a home to diagnose a communication issue with the outdoor unit. Upon arrival, I found that the wire connecting the outdoor unit to the indoor unit was damaged. I informed the customer of the issue and suggested that they replace the damaged wire to prevent further communication problems. The customer agreed to replace the wire if the issue occurred again. I provided the customer with an estimate for the replacement wire, but I could not find it in the books. The customer was satisfied with the diagnosis and agreed to replace the wire if necessary.
I was called to a customer's home to install a new surge protector and a new thermostat. Upon arrival, I installed both devices and made sure they were working properly. I connected the thermostat to the customer's WiFi network and showed her how to use it. However, the customer was unable to connect her phone to the thermostat, so she called Honeywell for assistance.
Upon arrival, I found that the air handler unit (AHU) and condenser unit were both operating normally. However, the customer reported high humidity levels in the home. I used a psychrometer to measure the temperatures and humidity levels and found that the Tsat was not reading correctly and the humidity levels were different from the Tsat readings. I recommended installing two surge protectors for the AHU and condenser unit and replacing the Tsat. I also checked the pressures and temperatures and everything was looking good.
Upon arrival system was cooling fine. I checked pressures and head pressure was going up really high. Head pressure went up too 560 and sub cool at 44 degrees. System was completely over charged. Recovered refrigerant and brought the sub cool where it needs to be. Charged customer $79 for service paid with card.
Upon arrival system was cooling fine. I did a thorough inspection of unit. I came across tape coming off supply plenum. I regaled those sections. I did not see no water in float switch. I did see microbial growth in drain line. I checked pressures and delta and everything was looking good. I also went ahead and flushed drain line with vacuum and water hose. Pulled out a lot of gunk. I also sprayed down condenser coil with water hose. I did come across and double trap and stack was needed to be higher than primary line. I informed customer if he has issue with drain line we will need to remove the double trap. Customer paid $189 for drain line treatment with card.
3.5 Dura star replacement and replacing fiber board in return
Customer called us out because her air-conditioning system was no longer cooling sufficiently. Investigation Troy found that there was a leak in her coil and at the age of her unit which was installed in 2007 replacing any coils on either the compressor or the evaporator coil is extremely in advisable. Told the customer the best thing to do would be to replace the system fully. Customer agreed to the price will be using synchrony to fund the project.
Float switch replacement
Customer invited us back out to take a look at her condenser. Condenser was not running upon arrival. The fan was on upstairs, so Troy jumped out the float switch and cycled power and after the delay finished everything turned on waiting for another 10 to 15 minutes to make sure that the home was cooling achieved a 56° Temperature for the supply vents versus an 81° return. Customer was advised to replace her float switch as soon as possible. Customer agreed signed off on doing the work. Troy did not have a float switch on his truck. Need a tech to go out and install.
Customer had his yearly maintenance scheduled. We performed the maintenance system seems to be in good working order.
Customer called us out to change her filter and
