I love James Thornberry!He is a great guy and a great service man.I hope he stays with Hot2Cold.From my past experiences with some of the other “techs” I can say that Hot2Cold needs more guys like James.Thank you James for another job well done!!!
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Why do I get notifications for a corey? I have no idea who corey is.Corey has never been to my house!!!!
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I had a smart thermostat installed.The tech installed the thermostat but didn’t seem to know much about programming it or offering any kind of tutorial about the operation of the thermostat.A previous tech had left the heat strip wiring out of the old thermostat for reasons unknown.This tech hooked up the heat strip wiring in this new thermostat without going to unit to check if heat strip was actually working.He just stood over vent and said “it is blowing cold air so the heat strip is not running in cooling.I am no expert in ac repair by no means but why the heat strip wiring was left loose should have been investigated a lot more than it was.I may have a faulty heat strip and not know it.Who knows?When tech installed thermostat,the thermostat told him some wiring didn’t seem quite right.I don’t know what he selected on thermostat but that notice went away.I am not confident that the thermostat is installed or programmed correctly.Time will tell I guess…..
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Very knowledgeable service tech talk to me and explained everything to me and made sense.
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Glad your company is the company that installed the unit. And look forward to letting your company service it for years to come.
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Customer had canceled this appointment with the office, but was not made aware until after I dispatched
Pull and clean on the Bryant unit on the left side of the office. Also clean off the coil on the backside of the condenser outside.
Customer called us out today because his system was not keeping up with the set temperatures inside of the office. Upon investigation, Troy found that there are two systems in the office. There is a Bryant system which needs a pulling clean done on the coil to help optimize its performance And the other system is a train system 3 ton straight cool that needs to be replaced at this point. Upon investigation of the train unit, we found significant amounts of ice indicating a lack of airflow. Also discovered this filters they were using are very thin and weren’t doing a lot so there’s likely a lot of buildup on the coil for the train unit. That unit is a 2004 straight cool so doing a pulling clean is not advised at that age on the system and recommended a replacement for him to consider sent him a quote for the pulling clean on the Bryant and two estimates on options for replacing the train unit.
Customer called us out because they said their air conditioner kept going in and out. Upon investigation, Troy found that the breakers were potentially not flipped together, causing a miscommunication between the air handler and the condenser, which could potentially be the reason why they were experiencing what they were. Advised customers of the functions of their machinery, took a load an amp load on the blower motor that’s we replaced and it seems to be dry correctly. Temperature splits seem to be working well as well.
35 amp cutler hammer
The air handler in the garage has an extreme static air pressure. The machine is designed to operate with a maximum pressure of 0.50” W.C. but it is currently running at 1.10” W.C. This extreme air pressure is damaging the system and decreasing the life. High static pressure will cause mold growth inside the unit and ductwork, damage the fan motor, cause premature coil failure, increase the electric consumption, and damage the compressor in the outside unit. The remedy recommended is: - Install a 12x12 return in the bedrooms (3) - Redesign the supply plenum - Redesign the return plenum - Route a new return trunk line from the new returns to the plenum - Remove the 14” supply trunk from the third mixing box, enlarge it to a 16” and route it to the plenum - Install manual dampers in the two new supply trunks for adjustment - Install 5” MEDIA filter on the return riser to eliminate 1” filters in the home
This estimate is being presented for the recommended repair/replacement of the Condenser Fan Motor. The Unit Currently Holds a 10 Year Parts Warranty. Parts Warranties ONLY cover the part itself. Out of pocket costs reflected in this estimate cover the following: Warranty Fees we are charged when submitting the warranty, trip costs (to and from the supply house), labor, and troubleshooting after the new part is put in. Payment in Full is required on the day of the repair after repair completion and verified system operation.
Upon arrival we found unit short cycling due to low pressure switch engaging. After investigating the indoor unit, we found that our blower motor has failed and will need to be replaced. Will also recommend surge protectors due to storm surge causing this part failure.
Customer had a said to take a look at his garage, which has the ceiling falling off. Customer thought it might have something to do with the air conditioner. However, the ductwork doesn’t run over the garage. Took lots of pictures that show it doesn’t have anything to do with the air conditioner, so customer is back to the drawing board on what may have caused his roof ceiling to collapse.
Performed the yearly maintenance that was complementary for our install
Customers wanted us out for quotes on new ductwork
For this maintence I did a a clean out on inside of out door condenser Was extra dirty was not suppose to use chemical cleaner but was in too bad of condition so I was nice enough to add it for free Change of filter that was forgotten last maintenance Also left a additional filter Duct sanction and inside evap self rinse cleaner was not included Did add drain pan dissolve just incase Clean up of a/h and additional photo of coil condition
Inverter technology delivers the most efficient and comfortable home. Sometimes called variable speed systems these machines are like having dozens of differently sized a/c units all in one. They have a variable speed compressor that incrementally “throttles” the power being used. Expect even temperatures, low bills, and extraordinary air quality.
Today we visited to determine why the AC unit wasn’t cooling the home properly. We learned the system is low on refrigerant (R-410a) and located a leak in the inside coil. Mr. and Mrs. Gudenkauf just purchased this home so they decided to go ahead and upgrade the system instead of spending thousands to repair the old unit. We will be returning on Monday to replace the machine. I also let them know we will help keep it cooling until Monday, so they can call us if they notice it not keeping the home comfortable and we will get out to add refrigerant.
