I love James Thornberry!He is a great guy and a great service man.I hope he stays with Hot2Cold.From my past experiences with some of the other “techs” I can say that Hot2Cold needs more guys like James.Thank you James for another job well done!!!
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Why do I get notifications for a corey? I have no idea who corey is.Corey has never been to my house!!!!
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I had a smart thermostat installed.The tech installed the thermostat but didn’t seem to know much about programming it or offering any kind of tutorial about the operation of the thermostat.A previous tech had left the heat strip wiring out of the old thermostat for reasons unknown.This tech hooked up the heat strip wiring in this new thermostat without going to unit to check if heat strip was actually working.He just stood over vent and said “it is blowing cold air so the heat strip is not running in cooling.I am no expert in ac repair by no means but why the heat strip wiring was left loose should have been investigated a lot more than it was.I may have a faulty heat strip and not know it.Who knows?When tech installed thermostat,the thermostat told him some wiring didn’t seem quite right.I don’t know what he selected on thermostat but that notice went away.I am not confident that the thermostat is installed or programmed correctly.Time will tell I guess…..
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Overall Experience
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Very knowledgeable service tech talk to me and explained everything to me and made sense.
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Glad your company is the company that installed the unit. And look forward to letting your company service it for years to come.
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Today we visited to determine why the AC unit wasn’t cooling the home properly. We learned the system is low on refrigerant (R-410a) and located a leak in the inside coil. Mr. and Mrs. Gudenkauf just purchased this home so they decided to go ahead and upgrade the system instead of spending thousands to repair the old unit. We will be returning on Monday to replace the machine. I also let them know we will help keep it cooling until Monday, so they can call us if they notice it not keeping the home comfortable and we will get out to add refrigerant.
Today we visited to determine why the garage air handler has such a high static pressure. The machine is designed to have a maximum pressure of 0.50 in. W.C., but is operating at 1.10in. W.C. This high pressure has already caused a coil failure even though the unit is only three years old. The unit was moved from the attic and both the supply and return trunk lines are not sized for the proper volume of air. James put together a proper design and sent the estimate over to Mr. and Mrs. Mittelman. In addition to looking at the airflow issue James looked over the recent installation and the new Bosch unit is running great and ready for inspection.
Evaporator Coil, TXV and Filter Drier (Warranty)
thermostat install
Customers called us out to get a quote on replacing the thermostat. Quoted out it out an ecobee with two sensors
Customer was having issues with the thermostat. Thermostat is not holding a charge. Was able to jumpstart the mechanical portion by wire. Nothing through wires together. Thermostat is giving lots of issues as documented in the photos. Advise customer to replace thermostat.
Doing a yearly maintenance customer stated that the condenser was not turning on and not cooling the air. We installed the system in 2022. Customer needs new wires run to the condenser into the thermostat. We tried jumping the thermostat to determine if a thermostat was a problem turns out that the wiring is the issue could still possibly be the reversing celluloid or the reversing valve. Customer has been made aware of both things. Collected have to deposit the rest will be collected upon completion of the project
The Bosch IDS Light is the first 15-SEER Inverter condenser on the market. This BOVA15 outdoor system combines the standard efficiency with our BVA15 fixed-speed air handler. With IDS Light, you get the benefits of our inverter system at a price point you’ll love!
Follow Up From Last Visit; Maintenance Complete along with filters and Vent Wipe Down Finished up the other 3 condensers and 8 air handlers. Cleaned out all the drain lines Changed out remaining 12 filters that were missed 1st time Cleaned returns and supply grills that needed to be cleaned
I have deposit for new horizontal install
today we discussed air quality in the steps needed for allergy control
troubleshooting unit refrigerant lines were closed. Unit was half full of Freon customer as for replacement quotes.
Today we visited because the heat did not seem to be working. Upon arrival the system was switched off. When we turned the heat on everything came on and cycled properly. Upon further inspection, the defrost board had a burned thermister. Rodney had a new defrost board on hand. We replaced the board with the one he provided and the machine is cycling heat mode properly.
Today visited to repair the heat. In November we diagnosed a failed fan relay and the part has been on backorder. Since it’s cold and we can’t wait for the parts James created a fan relay using a high voltage contactor. The system is now up and running in heating and cooling.
