Knowledge and honest service! Rodney and all the techs I have worked with over the past few years, do a great job of explaining how things work!
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James did a great job explaining the different units, requirements, financing etc. I felt like he knew his stuff and helped me make the right discission to suit our household needs.
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Identified the problem and solution quickly. Very efficient, good work.
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Set up an appointment for an annual check-up. Our technician Troy was very efficient and courteous. Called in the A.M. with his ETA, showed up on time, removed his shoes when entering my house cause he saw that's what I do, asked several questions to make sure everything was working properly or if there was any concerns with how things are running. After the service, followed through with what was done, age of the units, how they are looking and what we can do to stretch-out it's life line. Made sure there were no questions or concerned. I have been using Hot 2 Cold for several years now and find they are a good company with great employees!
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Great service and excellent customer service by their Service Tech Brennan. Easy to communicate with.
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Brennan was very professional and explained the repair and replacement options thoroughly.
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Hot2Cold has been servicing my AC/Heater for the past 4 years. I had water draining into my garage instead of the outside drainage. Corey was honest in saying it was a clog. He cleaned everything out, walk me through to show everything was working properly, said everything was running good and there was no charge. As with all my experience's with Hot2Cold, their technicians are courteous, knowledgeable, respectful, and clean up when done-I would highly recommend them!
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Tony was great. Went over the service with me and his recommendations. Couldn’t ask for a better experience.
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You know, in todays world anything less than perfection is criticized. Hot2cold responded to my first need, great. Now, when I had a repeat issue, they not only cheerfully responded, and at 8:00 in the evening, the same tech came out and found the issue not apparent the first time. No BS excuse, but a deep search for a small wiring issue causing the unit to not communicate with my "nest" thermostat. Yes it took a second trip out to fix my issue, but the experience Of valuing the customer, responding to the issue, standing behind their product and work, is almost unparalleled in todays market. Extremely happy and satisfied in my choice to hire Hot2Cold for our new a/c and heat home system. You guys rock
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Today we returned to the home to provide replacement information. We will be returning to replace the system with a new 3-ton 15 SEER system.
Repair Option
Customer called because the air wasn’t cooling anymore. Condenser is older than the air handler, it’s a 2007. The air handler is a 2017. When contacts switch was depressed got full voltage going through. Fan motor was not operating. fan motor was very hot. Condenser bulb was not replacing the fan motor was the only option for the customer financially. With a 2017 air handler they system has a better chance than not that replacing the fan motor might get her by for the season.
Pull and clean for both blower motors, filter changes for both units, and a monthly commercial maintenance package
This pediatric dentist office has two package units on the roof. They are both 4 ton Trane units. The one that’s labeled number one has a loud buzzing compressor. Most likely due to poor airflow as the filters have not been changed for two years so we recommended to do a Polan clean on the blower wheels inside and a maintenance package for commercial maintenance cause they’re gonna need it. Also the filter change itself.
Yearly Maintenance
1 Time Maintenance
This is the most basic equipment available for purchase today. It uses a single speed compressor and a single speed indoor fan. This unit is the least expensive to initially purchase and install.
Provided estimates
Repair Option Replaced blower motor Checked static pressure on factory wiring .5 Adjusted fan speed Check static pressure again .26
Performed standard tune up. We discovered that there was some biological growth inside the air handler. Tested all of the gauges for refrigerant levels and pressure. All looked good. Customers condenser was tripping the breaker. Customer said it was the second time it happened, would like some protection on the capacitor so we suggested a hard start and surge protection, also, maintenance plan if any more trouble comes up, they only have to pay $1.
