David was professional and kept us informed with each step of the repair process. Provided options to get our system up and running very quickly.
Overall Experience
Quality
Price
Convenience
Extremely professional and explained everything very thoroughly. Quick to diagnose and fix the issue. A delight to work with hot2cold
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James was fantastic, friendly, and professional. He gave me plenty of information about air conditioning and filtration system.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James did an excellent job getting us set up with a new system. Highly recommend!
Overall Experience
Quality
Price
Convenience
Corey and his crew did a great job installing our new system.
Overall Experience
Quality
Price
Convenience
When I arrived on seeing everything was working appropriately and they said they didn’t need our service anymore
Upon arrival system was not running. I went ahead and replaced the compressor wires also replaced added the hard start. System kicked right on. Now I don’t think it will last long until that breaker starts tripping again. Customer paid $495 total for hard start and compressor wires. Also presented estimate to new systems. Customer likes the price they just want to wait to see how long the old unit will last.
Upon arrival outside unit was not running. Breaker was tripping every time compressor turned on. I inspected compressor. I checked for ohms and everything looked correct. I checked continuity and windings seems fine. I checked capacitor and contactor. Everything looked good. I replaced breaker at the disconnect and i replaced breaker at breaker box. I changed the wire adapter going into the compressor because they were rusted out. After I did that the compressor kicked on and the breaker did not trip. The unit is old and I tried to explain to the customer that compressor still has some juice in it however it is going out soon and won’t last long. I also recommended installing a hard start kit to extend the life of the compressor. They agreed would like it installed. I did not have it in my truck so we will have to return to install it. Also customer wants a quote for a new system from Wayne. I collected $205 emergency fee with card.
Called customer about service that was done yesterday. Customer had asked for estimates for scope of work that was to be done for system replacement or a fix. By the time I got on property it was about 530 and by the time I discovered the solution for the fix for the customer. The management had left and did not pick up their phone for me to communicate with them as to what I should do. I fixed the machine which only needed a fuse to be replaced. When I called today, the property manager started to yell at me without any explanation as to what happened the previous day. Place a do not service tag on this customer.
Customer called us out to get replacement unit quotes. Upon investigation Troy found that the fuse was busted and just needed to be replaced so we replaced the fuse and they no longer want estimates.
Customer had us out to take a look at his system because it was not keeping up with the set temperature again. The previous visit we had loaded the system with a couple of pounds of Freon just a few months ago. Upon arrival, Troy saw there was ice all over the coil and ran it in heat mode to try to clear some of the ice off of the coil. System is a straight cool system. Coyle looks to be blocked and at first it looked too perhaps just need to pull and clean. After putting my gauges on the system, it had very low pressure on the suction side coupled with the Freon leaving so quickly pointed to an evaporator coil leak. Explain this to the customer. Customer agreed to replace his evaporator coil Instead of replacing the whole system which he was halfway thinking about customer would like to finance the job, if possible, as he already has a relationship with synchrony for the ductwork we completed a few years back if not, he will come out of pocket.
Customer called us out today because he had heard a noise only a few times coming from his compressor. Upon investigation, Troy found his compressor to be functioning normally pressures on the gauges for a benchmark on the system for next visit if he should call us again.
A customer was getting estimates for her 5 ton unit to be replaced
Found system low or refrigerant .liquid line connection leaking also Schrader valve leaking sealed leaks added 2lbs of refrigerant system cooling
- Replacement of the indoor evaporator coil - Replacement of the filter dryer - Recharge the unit with refrigerant
