Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Roxanne. Thank you for taking the time to leave us a water heater service review. Glad Brad took care of your concern and made sure no water leaks are coming from the water heater or furnace. Thanks again for trusting PDM Plumbing, Heating, Cooling Since 1885. We are here when needed!
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As always, PDM provided wonderful service. Brennon came out to perform a furnace tune up. He is always polite and thorough. He walks me through what he found, what he did, and anything for me to consider moving forward. I will continue to use PDM for my HVAC needs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Courtney, what an excellent review! Thank you for taking the time to share your happy experience. Brennon is a valued member of the PDM team, and it's wonderful to know his dedication to being polite, thorough, and communicative is so appreciated. Thanks, Courtney, for your continued trust, and we look forward to maintaining your plumbing, heating, and cooling systems again soon!
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Brad was great. Asked me to describe my issue and then began working to resolve my issue. He gave me a detailed explanation of the problem, that I could understand. He was here about an hour. My total bill was $414 including the trip charge. The only material he provided was silicon caulk to seal my disposal. The was was ridiculously high.
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Service was fantastic. They even helped us register and set up our thermostat. As always we were very happy with PDM
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mike, so much for the fantastic review! We're thrilled to hear that you were very happy with our HVAC service and that Chris was so professional and helpful. We pride ourselves on going the extra mile, so we're especially glad to know thatChris helped you with the thermostat registration and setup. We appreciate your continued trust in PDM, and we look forward to serving you again in the future!
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Chris was here right on time. He kept us informed of what he was doing, he left the work area very clean and did the job quickly
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Mike! Thank you for this wonderful HVAC review! We're delighted that Chris safely installed a first-rate energy-efficient furnace and air conditioning installation. It's great to hear he was punctual, communicative, and ensured the work area was spotless. Providing quick, high-quality service while keeping you informed and your homes clean is what we aim for, and we're so pleased that was your experience. Thanks again, Mike, for your continued trust in PDM!
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Excellent service!! Chris is a great guy, very knowledgeable and very genuine. We have much confidence in Chris and all of PDM. Christina is also very professional and very friendly…… Great Company!!!!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Susan. We are so happy to hear you had an excellent experience with PDM, again! It's fantastic to know that Chris (and the team) provided knowledgeable and genuine service for your air conditioning check and clean, and that Kristina was professional and friendly. We truly appreciate your confidence in Chris and our entire team. Thank you for your kind words!
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My wife and I purchased a taller toilet due to our age. We picked up the toilet at Home Depot and called PDM for installation. A plumber by the name of Brad came to do the work. He was professional in his work and personality as well. I'll soon have him out to install 2 new basement ejector pumps. My present pumps are 25 years old and I worry about them when we have a lot of rain.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Joe, we truly appreciate your kind words and the 5-star review! It's wonderful to hear that Brad delivered such a professional experience with your toilet installation. We understand the peace of mind that comes with reliable basement pump systems, and we're happy you're thinking proactively about your ejector pumps. We'll be ready to schedule that installation whenever you are. Thank you for choosing PDM for your home's plumbing needs!
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Very professional, as always with PDM.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Nora, for sharing your air conditioning tune-up and safety inspection review. Great to hear John took good care of you! Thanks again for your continued trust! We are here when needed for any plumbing, heating, or cooling service!
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Chris was prompt, thorough, and informative. Outstanding!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wow, what a fantastic review, Mark! We're so happy to hear that Chris provided you with a top-notch air conditioning tune-up and safety inspection. We'll be sure to pass along your kind words to him – he truly is a valuable part of our team. Thanks for highlighting his excellent work and for choosing PDM!
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PDM Techs are the best- we appreciate their thorough inspection of our system. Brennon’s recent visit confirmed our experience and opinion of PDM.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Vince, thanks so much for the kind words! We're thrilled to hear that Brennon's recent visit reaffirmed your positive experience with PDM Techs and our thorough air conditioning tune-up and safety inspection process. We truly appreciate your business and trust over the years!
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Office communicated well. Technician was on time and throughly explained his observations. Office personnel followed up after the visit
Response from PDM Plumbing, Heating, Cooling Since 1885:
Mike, that's wonderful to hear! We're so glad you had a first-class experience with our air conditioning service. It's great to know that our office communication was effective, Brennon was on time and explained everything thoroughly, and our team followed up after the visit about replacing your old HVAC system. We pride ourselves on providing comprehensive and considerate service from start to finish. Thank you for taking the time to share your positive feedback! And thanks for your continued trust in the PDM team!
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John, is a very knowledgeable and has a great personality. His friendly demeanor puts you at ease.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Rick, thanks so much for the fantastic plumbing review! We're thrilled to hear that John provided you with great plumbing service and that his knowledge and friendly personality made you feel at ease. We'll be sure to pass along your kind words to him. Thanks for trusting PDM, we appreciate your business!
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Very helpful. We had a number of small accumulated projects and he walked us through all. Answered all questions and gave us alternatives.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Robert, for your plumbing service review! That's wonderful to hear! It sounds like Brad was really able to provide you with the support you needed to tackle those plumbing repair projects. We appreciate you taking the time to share your positive experience. Thanks again for choosing PDM!
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Very polite, friendly, knowledgeable, helpful, explained everything including evaluating our air/heating and water heating systems.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Melissa, that's wonderful to hear! Thank you so much for your kind words. We truly appreciate you taking the time to share your positive experience with our bathroom plumbing service. It's great to know that Brad was polite, friendly, knowledgeable, and helpful, and that you found the explanations of our evaluations useful. We strive to provide thorough service and ensure our customers understand everything. Thanks again for choosing PDM!
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Water heater not leaking. No water in the drain pan, and never was. Water was on the floor prior, but was cleaned up and has not appeared in a couple of days. As a precaution, I cleaned the condensate trap on the furnace and made sure the condensation line was draining. Everything is draining, and no signs of water or leaks. If problems happen again, I told them to call us out and not clean up the water till we arrive
Sewer and drain cleaning. Rodded and camera sewer line from the clean out in the basement. Was able to see the root ball at the location in the cast iron pipe 4” at the location of the outside foundation wall. Rodded the line numerous times in that location and found only roots in a 5’ cast iron pipe leaving the house. As it transitions to 6” PVC, the line is completely clear. After using the camera after flushing the system, I was able to see what looks like a minor separation in the cast iron pipe at the location of the outside foundation wall. Will provide a price to replace the cracked drain line. The sewer line is currently open and operating as it should
Customer renewed maintenance plan. No heat call. Found HSI burnt up and cracked. Replaced HSI. Tested all other mechanical components. Cleaned all sensors. Filter was just replaced. System is clean, heating and operating properly at this time. Using one visit today and he will have spring/ac visit of 2026 prepaid.
Furnace repair. After searching, I finally found that a secondary safety switch electrical fault. Repaired, and the furnace fired up. Repipe the PVC condensate drain.
Slight manufacturing defect on bisque toilet tank lid. I will order a new one and customer is fine with whenever it comes in to install. It is only a couple blocks from my house so I cs easily swing by on my way home anyday Had to go to Meyer and get new toilet tank lid that had factory defect. Switched it out under warranty and customer is happy now
Faucet repair. Need to replace a Delta spun/ shower cartridge.
Furnace tune-up and safety inspection. Maintained the whole-home humidifier and replaced the water panel.
Furnace tune-up and safety inspection. Cleaned and serviced furnace. Tested all mechanical components. New install via Brennon3/28/25. Cleaned all sensors. Cleaned condensation trap and all hoses. Cleaned all pressure hoses. Replaced furnace filter that customer provided. System is clean, heating, and operating properly at this time. Customer renewed VIP maintenance program.
Furnace tune-up and safety inspection. Cleaned and serviced both furnaces. Tested all mechanical components. Cleaned all sensors. Cleaned all drain tubes. Cleaned pressure switch hoses. Tested gas valve voltage and inlet/outlet pressures. Performed heat rise tests. Both furnace filters were just changed. Systems are clean, heating, and operating properly at this time. Customer renewed both VIP maintenance plans. One visit from each is being used today and they will have both visits for spring/ac visits remaining for 2026 season. Performed free plumbing inspections.
Installed 3 new Kohler highline toilets in bisque that were comfort height and elongated. Everything is installed, tested, and working as it should.
Furnace tune-up and safety inspection. Cleaned and serviced the furnace. Tested all mechanical components. Cleaned all sensors. Tested gas valve voltage and inlet/outlet pressures. Tested the 1st stage and 2nd stage heating. Changed the furnace filter that the customer provided. Merv 8. The system is clean, heating, and operating properly at this time. Performed free plumbing inspections. Customer renewed VIP maintenance plan. She will have both visits for 2026 prepaid.
Water softener service. The system is working properly. This softener uses less salt than their old one. The old one regenerated every night and this one every 6 days saving salt and water.
Furnace tune-up and safety inspection. The furnace is operating safely now. The unit is 30+ years old. Suggest a furnace replacement.
The outside lawn faucet is leaking. This house is on a slab, and holes in finished walls would need to be made to access the hose bib. The customer decided to try using a rebuild kit on the lawn faucet. After rebuilding the outside lawn faucet, the leak was fixed, and everything is as it should be.
Furnace tune-up and safety inspection. Cleaned and serviced furnace. Last visit to the plan. Tested all mechanical components. Cleaned all sensors. Cleaned all pressure switch hoses out. Cleaned the condensation trap and all hoses out. Tested gas valve and inlet/outlet pressures. Replaced furnace filter and humidifier pad filter that the customer provided. Tested humidifier operation. The system is clean, heating, and operating properly at this time. AC maintenance. Checked refrigeration levels of the AC system. Found refrigerant levels are below freezing for the 3rd time in our history. Took pictures of gauges showing below-freezing coil temp. Giving the Customer multiple estimate options to address the leak issue and other component issues. Found the capacitor is below the acceptable mfd range, and the contactor is making a bad humming noise.