I have been struggling with a rocking toilet for 1 year now ever since I had my bathroom remodeled. Every 3-4 months, the toilet would come loose, and I would have four different plumbing companies come out to fix the problem to no avail. Out of frustration, I conducted my own extensive research to determine the cause of the problem. After watching numerous YouTube videos on this, I called PDM. After talking with Rudy Mahalik, he concurred and what my research showed. He had one of his top technicians come out the very next day. Brad showed up on time as scheduled and was very professional. As he removed the toilet, he kept me in the loop as to his assessment of my situation. He also concurred with my research as to the best solution to rectify my rocking toilet. Brad took great care to fix my toilet and keep any mess to a minimum. After Brad left, my floors looked like he wasn't even here. SPECIAL NOTE: I had a new 1-year water heater that my research also showed should be flushed out every year. I asked Brad that while he was here, if he had time to do that job also. He made a quick call to the office, got the green light, and my water heater got flushed as part of the job as well. Everything worked out perfectly. I couldn't be happier. Brad, check off two jobs from my "To Do List".
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wow, Joan, what an incredible review! We are absolutely thrilled to hear that Rudy and Brad were able to finally resolve your rocking toilet issue after a year of frustration. It's fantastic that your research aligned with Rudy's assessment and that Brad, one of our top master plumbers, was able to execute the perfect solution so professionally and efficiently. We pride ourselves on clear communication and leaving a clean workspace, so it's wonderful to know Brad excelled in those areas. We're also glad we could help with your water heater flush! It's always a win-win when we can knock out multiple items on your "To Do List." Thank you so much for trusting PDM with your plumbing needs. We truly appreciate your detailed feedback and look forward to serving you again in the future for any plumbing, heating, or cooling service!
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John was prompt, polite and explained things clearly.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary Jo, so much for your kind words! We're thrilled to hear that John provided you with excellent toilet replacement service. We'll be sure to pass your compliments along to him. We sincerely appreciate you choosing PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Marianne, for sharing your air conditioning maintenance service. Great to learn Brennon took good care of you, your safety, and comfort. Here's to a smooth summer! Thanks again for trusting PDM!
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Brennon came for my air conditioner check and found my hot water heater was leaking. He called the office and made arrangements for someone to come today to replace the water heater. I have always found Brennon to be very friendly and very professional. Great service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rita, for the excellent air conditioning maintenance and plumbing review! We're delighted that Brennon was able to not only perform your AC check but also identify the hot water heater leak and arrange for a prompt replacement. That's the kind of proactive service we strive for. We appreciate your recognition of Brennon's professionalism and friendliness. Thanks again for your trust in PDM!
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Brad was very friendly and professional. Glad he was able to come out and install my new water heater today.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Rita, you are sweet to share two reviews! Wonderful to hear Brad could get your hot water flowing quickly. Thanks for sharing and for choosing PDM!
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Diagnosis of sump pump problem was explained in easily understood terms. Replacement of existing battery sump pump and control unit was handled in an expert manner. Completion of job was done in a timely manner with no clean up necessary.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Thomas, thank you so much for the wonderful plumbing service review! We're thrilled to hear that you were happy with our sup pump service, especially during the challenging cold weather. We appreciate you highlighting Chris' clear explanations, expert installation, and efficient, clean work. We strive to provide the best possible service, and your feedback means a lot to us. We're glad we could help!
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Excellent Service
Response from PDM Plumbing, Heating, Cooling Since 1885:
HI Larry, thanks for taking time to share your drain cleaning review. Happy to hear John took good care of you and got you back to normal fast. Thanks again for choosing PDM. We're here for any plumbing or heating maintenance service. Stay well...
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I made a mistake by trying to shop local. With only a water sample, they told me I needed a new water softener. I then called PDM, which is the usual company I use. Their technician arrived on time, was pleasant and checked the water softener. He said it was working now and all I needed was salt. I will never go to any other company for repairs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Jan, thanks for taking time to share your water softener service review. Glad to hear Pete took good care of you with his honest service. We appreciate your trust and look forward to our next maintenance visit!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Mark for sharing your furnace maintenance review. Glad Chris kept you comfortable and your furnace operating safely! Thanks again for trusting PDM.
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Chris explained what needed to be done to resolve my sump pump problem. Also, he cleaned and checked my furnace thoroughly and replaced my flame sensor. I am confident in the service I received from today from PDM.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Thomas for your kind words and for choosing PDM. We're glad to hear that Chris was able to effectively address your sump pump issue and provide thorough furnace maintenance and safety inspection. Your comfort and satisfaction is our top priority, and we appreciate your trust in our services. We're here when needed.
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I have been using PDM for 10 years and have been very happy with the service I have received over the years for my furnaces and air conditioners. They come twice a year to check my units, and I have been happy with the service they provided when I needed repairs. They also were very helpful with an emergency plumbing issue I had several years ago.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Rita, thank you so much for your kind words and for being a loyal PDM customer for the past 10 years. We're honored to have been a part of your home comfort journey. Your satisfaction is our top priority, and we're always here to assist you with any HVAC or plumbing needs. Thanks for giving us the opportunity to rejuvenate your two furnaces to make sure they are operating safely and efficiently for the coming winter. Stay well Rita and we look forward to continuing to serve you for many years to come.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Maxine for taking time to share your air conditioning safety inspection review. Great to hear John took good care of you. Thanks again for trusting PDM to keep you safe and comfortable!
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Brennan was polite and thorough
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your air conditioning maintenance review, Timothy! Good to hear Brennon took good care of you and your AC. We appreciate your business, thank you for your trust and look forward to serving you again with your plumbing, heating and cooling safety inspections and maintenance!
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Pete arrived when he said he would. Found the problem and fixed it. Very courteous.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Marianne, Thank you for your kind words and 5-star toilet repair review. Pete said it was a pleasure serving you and we'll be here when needed.
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John was very friendly and worked hard to find the problem. Which he did and Brendon came the next day and fixed the problem.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Rita, Thank you so much for the 5-star review! It was a pleasure to help with your air conditioner frozen coil repair. Great to hear John and Brendon resolved your AC problem. Please let us know if there's anything else we can do to make your experience even better. Thanks again for choosing PDM.
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Plumbing repair. Came out because hot water is coming out of the hose bib. I installed a new water heater yesterday, and yesterday was the first day they used the water hose this year. After investigating, I found that this winter the lines in the basement froze, and another contractor repiped the basement. They crossed the hose bib into the hot water line. He is going to call the previous contractor out to fix the issue they created. No charge per Jake.
Installed Bradford White 40-gallon natural gas water heater. Tested for safe operation. Cleaned up and recycled old water heater tank.
Medical plumbing repair. The main shut-off valve to the hot water unit does not work. Could not do work without shutting off work. Have to schedule a shutdown with the hospital to install the new shut-off valve in order to chlorinate the system.
Toilet repair. When I arrived, the toilet was a bit wobbly when force was added. I took the toilet off and found there were no toilet shims and a crack in the toilet flange. I added a repair flange and screwed everything tightly then installed toilet with numerous shims to secure and ensure no more rocking. Tested everything for leaks and had the customer check the toilet for rocking, and everything is good.
Commercial medical plumbing repair. Will need to shut the hospital's water off at night to make water piping repairs.
Drain and sewer cleaning. Toilet clog. Successfully angered the toilet. The drain is now flowing.
Came to do clean and check, found system empty on refrigerant. R410 system. However seems to be leaking at coil and condenser. Giving customer estimates for new system.
5/23/2025 install steam head on line on roof of cup with drain line piped to roof head per silver cross directed. Water coming out today into the roof drain is at 135* Photos in customer file. Material used in notes.
Install a customer-supplied toilet. Tested operation, cleaned up, and removed old toilet. The new faucets all work fine, she’s just not used to the style.
Plumbing inspection. Did a complete walkthrough of the home and inspection of the plumbing project. Install master bathroom, customer supplied 8” spread lav faucet with new angle stops, supply lines, and p-trap drain Install new customer-supplied powder room 8” lav faucet on pedestal sink, including new angle stops, supply lines, and trap Install new customer-supplied laundry tub/ kitchen faucet in laundry room, including new angle stops, supply lines, and trap, including a flanged tail piece for connection to basket strainer. Install new flanged tail piece and dishwasher wye under kitchen sink Install new Kohler flush handle included brass finish in the master bath Disconnect the old water softener in the basement and dispose. Disconnect on on-demand tankless water heater in the basement that was just soft water, and reconnect the piping prior to the heater to the sink and cap off the inlet and outlet of the heater.
Air conditioning tune-up. Cleaned and serviced the condensing unit. The customer signed up for the annual VIP maintenance program. One visit is being used today. Tested all mechanical parts. Tested refrigerant levels to make sure they are in the accurate efficiency range. Everything is in accurate working condition and range. Cleaned condensation trap.Tested blower motor cap and condenser compressor amperage. 410a system. Piston metering device. The furnace filter was just changed. Performed free plumbing inspections.
ESTIMATE TO PUMP AND CLEAN GREASE TRAP AND BASINS
Battery backup sump pump service. Replaced the Pro Series maintenance-free battery and the 9-volt battery for the deluxe float switch on the battery backup unit. Also gave an estimate for the new AC system. Also did a full inspection of the battery backup system, and everything is functioning properly.