Professional, High Standards, Attention to Detail

JOC from New Lenox, IL

I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team

Great service tech

Dan from New Lenox, IL

never got back to me? Called cell and office but no one ever replied? Billed for a service call where nothing was done outside of taking a few pictures and company disappeared! Very disappointed.

Excellent Service

Thomas from New Lenox, IL

Furnace check was done in an expert manner. Technician was courteous, professional and answered all questions about the furnace maintenance. A first-class job!!!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thomas, that's fantastic to hear! We're thrilled that your furnace tune-up and safety inspection was a first-class job and that Chris was courteous and professional. It's always our goal for our team members to not only perform the maintenance in an expert manner but also to take the time to answer all your questions. Thank you so much for taking the time to share your positive experience! We truly appreciate your business.

Great Service and a great worker

Rita from New Lenox, IL

Brad was great at working on my hot water heater that he had installed about a month ago. I wish though that when it was installed I would have thought to mention that i wanted them to remove some rod that makes the water smell like rotten eggs and was probably the reason for the black water we had a couple of times. After paying around $2,500 for the water heater I had to pay $370 to have him come and take out the rod. Maybe they could mention that when they install the water heaters if the customer would like that rod removed. Otherwise I was very satisfied. Brad is very friendly and seems very knowledgably. He cleans up after is work also.

Excellent Service At A Time Of Need!

JO'Connell from New Lenox, IL

I have been struggling with a rocking toilet for 1 year now ever since I had my bathroom remodeled. Every 3-4 months, the toilet would come loose, and I would have four different plumbing companies come out to fix the problem to no avail. Out of frustration, I conducted my own extensive research to determine the cause of the problem. After watching numerous YouTube videos on this, I called PDM. After talking with Rudy Mahalik, he concurred and what my research showed. He had one of his top technicians come out the very next day. Brad showed up on time as scheduled and was very professional. As he removed the toilet, he kept me in the loop as to his assessment of my situation. He also concurred with my research as to the best solution to rectify my rocking toilet. Brad took great care to fix my toilet and keep any mess to a minimum. After Brad left, my floors looked like he wasn't even here. SPECIAL NOTE: I had a new 1-year water heater that my research also showed should be flushed out every year. I asked Brad that while he was here, if he had time to do that job also. He made a quick call to the office, got the green light, and my water heater got flushed as part of the job as well. Everything worked out perfectly. I couldn't be happier. Brad, check off two jobs from my "To Do List".

Response from PDM Plumbing, Heating, Cooling Since 1885:

Wow, Joan, what an incredible review! We are absolutely thrilled to hear that Rudy and Brad were able to finally resolve your rocking toilet issue after a year of frustration. It's fantastic that your research aligned with Rudy's assessment and that Brad, one of our top master plumbers, was able to execute the perfect solution so professionally and efficiently. We pride ourselves on clear communication and leaving a clean workspace, so it's wonderful to know Brad excelled in those areas. We're also glad we could help with your water heater flush! It's always a win-win when we can knock out multiple items on your "To Do List." Thank you so much for trusting PDM with your plumbing needs. We truly appreciate your detailed feedback and look forward to serving you again in the future for any plumbing, heating, or cooling service!

Excellent service

Mary from New Lenox, IL

John was prompt, polite and explained things clearly.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Mary Jo, so much for your kind words! We're thrilled to hear that John provided you with excellent toilet replacement service. We'll be sure to pass your compliments along to him. We sincerely appreciate you choosing PDM!

Great service

Marianne from New Lenox, IL

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thanks, Marianne, for sharing your air conditioning maintenance service. Great to learn Brennon took good care of you, your safety, and comfort. Here's to a smooth summer! Thanks again for trusting PDM!

Great Service and a great worker

Rita from New Lenox, IL

Brennon came for my air conditioner check and found my hot water heater was leaking. He called the office and made arrangements for someone to come today to replace the water heater. I have always found Brennon to be very friendly and very professional. Great service.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Rita, for the excellent air conditioning maintenance and plumbing review! We're delighted that Brennon was able to not only perform your AC check but also identify the hot water heater leak and arrange for a prompt replacement. That's the kind of proactive service we strive for. We appreciate your recognition of Brennon's professionalism and friendliness. Thanks again for your trust in PDM!

Excellent Service

Rita from New Lenox, IL

Brad was very friendly and professional. Glad he was able to come out and install my new water heater today.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Rita, you are sweet to share two reviews! Wonderful to hear Brad could get your hot water flowing quickly. Thanks for sharing and for choosing PDM!

Sump pump problem due to extreme cold

Thomas from New Lenox, IL

Diagnosis of sump pump problem was explained in easily understood terms. Replacement of existing battery sump pump and control unit was handled in an expert manner. Completion of job was done in a timely manner with no clean up necessary.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Hi Thomas, thank you so much for the wonderful plumbing service review! We're thrilled to hear that you were happy with our sup pump service, especially during the challenging cold weather. We appreciate you highlighting Chris' clear explanations, expert installation, and efficient, clean work. We strive to provide the best possible service, and your feedback means a lot to us. We're glad we could help!

EXCELLENT SERVICE

Larry from New Lenox, IL

Excellent Service

Response from PDM Plumbing, Heating, Cooling Since 1885:

HI Larry, thanks for taking time to share your drain cleaning review. Happy to hear John took good care of you and got you back to normal fast. Thanks again for choosing PDM. We're here for any plumbing or heating maintenance service. Stay well...

Excellent Service

Jan from New Lenox, IL

I made a mistake by trying to shop local. With only a water sample, they told me I needed a new water softener. I then called PDM, which is the usual company I use. Their technician arrived on time, was pleasant and checked the water softener. He said it was working now and all I needed was salt. I will never go to any other company for repairs.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Hi Jan, thanks for taking time to share your water softener service review. Glad to hear Pete took good care of you with his honest service. We appreciate your trust and look forward to our next maintenance visit!

Great Service

Mark from New Lenox, IL

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thanks Mark for sharing your furnace maintenance review. Glad Chris kept you comfortable and your furnace operating safely! Thanks again for trusting PDM.

Excellent Furnace and Sump Pump service

Thomas from New Lenox, IL

Chris explained what needed to be done to resolve my sump pump problem. Also, he cleaned and checked my furnace thoroughly and replaced my flame sensor. I am confident in the service I received from today from PDM.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you Thomas for your kind words and for choosing PDM. We're glad to hear that Chris was able to effectively address your sump pump issue and provide thorough furnace maintenance and safety inspection. Your comfort and satisfaction is our top priority, and we appreciate your trust in our services. We're here when needed.

Excellent Service

Rita from New Lenox, IL

I have been using PDM for 10 years and have been very happy with the service I have received over the years for my furnaces and air conditioners. They come twice a year to check my units, and I have been happy with the service they provided when I needed repairs. They also were very helpful with an emergency plumbing issue I had several years ago.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Hi Rita, thank you so much for your kind words and for being a loyal PDM customer for the past 10 years. We're honored to have been a part of your home comfort journey. Your satisfaction is our top priority, and we're always here to assist you with any HVAC or plumbing needs. Thanks for giving us the opportunity to rejuvenate your two furnaces to make sure they are operating safely and efficiently for the coming winter. Stay well Rita and we look forward to continuing to serve you for many years to come.