Brennon was so professional and took time to explain all of the work he was doing. I always feel confident in the work he does at my home!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Susan and Steve, so much for the fantastic air conditioning review! We're thrilled to hear that Brennon provided you with excellent AC maintenance service and took the time to explain everything so thoroughly. We always want our customers to feel confident and comfortable with the work being done in their homes. Your feedback is greatly appreciated, and we'll be sure to pass your kind words along to Brennon!
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Chris is the best! Works quickly, personal, and trustworthy.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wonderful to hear, Cheryl! You're right! Chris is a valued member of our team, and your description of his quick, personal, and trustworthy service perfectly reflects the high standards we aim for. Thanks for your trust and for taking the time to share your experience!
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Brad was prompt and respectful of home. Importantly he made my plumbing more efficient.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Patricia. Thank you for your wonderful plumbing service review! We're so glad to hear you had an excellent experience with Brad's plumbing water leak repair! It's fantastic to know that Brad was prompt and respectful of your home, and that he not only fixed the leak but also made your plumbing safer and more efficient. Your feedback means a lot to us, and we'll be sure to pass on your kind words to Brad. We pride ourselves on providing top-notch service and ensuring our customers' peace of mind. Thank you again for choosing PDM!
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Brennan was very friendly. He listed out his findings for us clearly and concisely and gave his recommendations. He also gave other options, even if they weren’t recommended. He made sure we understood the pros and cons of each option, and any risks associated. All around great service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Kyle, Brennan and the entire team here at PDM are absolutely thrilled to hear you had such a positive experience! It sounds like Brennan hit all the right notes – being friendly, knowledgeable, and making sure you had a clear understanding of your AC's health and all your options. We believe in empowering our customers with complete information, so you can make the best decision for your home, even if it means presenting choices that aren't the primary recommendation. Thanks for taking the time to share your feedback. We appreciate your business and look forward to serving you again!
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The technician was timely and took care of the a/c . The service was wonderful
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Barbara, thanks for taking time to share a fantastic review! We're so glad Brad could quickly resolve the issue with your noisy air conditioner and provide wonderful service. Thanks again for your trust over the years! We sincerely appreciate your business!
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Brennon is a great worker.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Bill! We're so glad to hear you had an excellent experience with your air conditioning tune-up and safety inspection! It's wonderful to know that Brennon provided great service. We appreciate your kind words and your trust over the years!
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John was on time, well organized, and personable. He answered all of my questions about the installed plumbing technology.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Dave, good to hear you had such a positive plumbing service experience! John is a gem, and we're so glad his punctuality, organization, and friendly demeanor made your service excellent. Glad he could shed some light on your new backup sump pump installation – we believe in empowering our customers with knowledge. Thanks for the wonderful review and for choosing PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Brian, for sharing your air conditioner maintenance and water heater repair review. Glad to learn Chris took good care of you!. Thanks again for choosing PDM!
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Never an issue with PDM personnel! Especially with Chris & Pete! it's like having a friend stop by to help you out and Christina is always great when we call.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Bruce and Judy. Thank you for your kind words! We do have a great team who cares about your safety and comfort. Glad Chris was able to flush your water heater for peace of mind. We appreciate your trust and look forward to your next plumbing, heating, or cooling maintenance project.
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Brennon has been to my home a few times now and has been excellent every time!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Susan for your wonderful review! We're thrilled that Brennon's HVAC expertise and professionalism have met your expectations. We value your continued trust in our services.
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great service as usual thanks!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Barbara for taking a moment to share your furnace repair review. Good to learn Brennon got your heat back to normal and put a smile on your face. Thanks again for your trust over the many years!
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As usual the technicians from PDM were timely and extremely professional. They took care of our problem right away and it was so easy thanks!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Barbara so much for your kind words! We're thrilled to hear that Chris provided you with timely and professional furnace service. We're glad we were able to resolve your furnace repair issue quickly and get you back to normal. We sincerely appreciate your business and trust! Here's to a comfortable new year!
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Great service! Quick response, professional employees not only John but including Christina! Been a customer for years and always comfortable with the techs in our house!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Bruce and Judy, we're incredibly grateful for your trust over the many years and recent bathroom plumbing repair feedback! We're glad you were pleased with the quick response time and professionalism of our team, especially John and Kristina. It's rewarding to know that we met your expectations and that you feel comfortable having our technicians in your home. We do have a neat team that cares. We look forward to continuing to keep you safe and comfortable! Stay well!
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We’ve been having issues with our furnace for over 2 weeks & Chris came out today & did a wonderful job. It’s been difficult to figure out what the problem was but I feel Chris has solved it!!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Wendy for believing in PDM. Great to hear Chris got your furnace back to normal. Please let us know should you need any help! Here's wishing you a safe and comfortable new year!
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John came out on New Year’s Day to check out why our furnace was not working. He was courteous & very easy to deal with….very pleased with John & PDM for always providing top notch services!
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Bathroom plumbing repair. Replaced tub spout, customer is going to buy new bathroom faucet and call for us to install. Please set up Fall furnace service at that time.
Water heater service. We installed a new Bradford White 40-gallon gas water heater, tested it for safe operation, cleaned up the work area, and removed the old tank.
Air conditioning tune-up and safety inspection. Cleaned and serviced the older condensing system. Tested all mechanical components. R22 system. Found the capacitor and contactor extremely corroded and below the acceptable range. Replaced both parts. Tested R22 refrigerant levels. Levels are slightly low, however, still in an acceptable range. I explained to the customer about a new energy-efficient HVAC system and gave an estimate. First visit on the VIP service plan. They will have a fall/furnace visit remaining for the 2025 plan. The system is clean, cooling, and operating adequately at this time. Performed free plumbing inspections.
*Could not find anything leaking at this time. Explained to customer how where she mentioned leaking, outside garage wall was right there and how it wasn’t insulated from what I could notice with flashlight in ceiling wall cut out. **Customer purchased new maintenance member agreement. Cleaned and serviced ac unit. Washed system completely out. Tested all mechanical components. Checked r410 refrigerant levels. System is clean, cooling, and operating properly at this time. Refrigerant levels are in accurate efficiency range. Noticed cap was below acceptable range however customer wants to wait till next season to change component due to end of season. Changed furnace filter that customer provided. ***This is first visit on plan, she will have this fall/furnace visit of 2025 prepaid and remaining on this current plan. Performed free inspections.
Replaced the new energy-efficient furnace and air conditioning HVAC system. Test operation, clean up, and recycle old equipment.
Commercial toilet repair. Replaced the flush valve and flapper in the toilet. Inspected all fixtures and piping that were exposed without finding a leak.
Air conditioning tune-up and safety inspection. Cleaned and serviced the condensing system. Washed the system completely out. Tested all mechanical components. Checked r410 refrigerant levels. Refrigerant is at an accurate efficiency range, and all mechanical components are in an accurate, acceptable range/condition. The system is clean, cooling, and operating properly at this time. Customer renewed VIP maintenance program. One visit is being used today, and they will have one more visit remaining for the furnace/fall visit prepaid for 2025. Performed free plumbing inspections.
Toilet repair. Replaced wax rings on the 1st floor powder room toilet off the garage entry into the home. The customer smelled sewer gas in that area. After pulling the toilet, I could see that the old wax ring needed replacing. Water was on the floor around the old ring. I cleaned everything up after replacing wax rings, and everything is well as it should be. The customer also wants an estimate to make a spot sewer repair in the front yard. Wants an estimate for us doing all the work and an estimate if he digs it up himself. The sanitary sewer line is 5’ deep.
Faucet repair. Replaced Moen posi temp tub/shower cartridge under warranty in master bath.
Drain and garbage disposal is working just fine. The rubber screen that prevents large objects from falling in disposal was dirty. I cleaned it and made the opening it it a little bigger to allow water to drain better.
Sump pump service. The customer wanted all 3 of her sump pumps replaced today. When I inspected the 2 sump pumps and the 3rd acting as an ejector pump for the water softener, I saw they were all installed in June of 2024 and are all working properly. When I let the customer know they were just over a year old, she told me she recently had a stroke and her memory was not what it used to be. The only charge is the dispatch fee.
Plumbing repair. Water pipe leak. Cut out and replace the copper tee that was leaking.
Sewer and drain cleaning. Sewer line backed up between the cleanout in the basement that leaves the basement to the septic tank. The line is severely lined with scaling and a possible break or separation in the Line about 2 to 3 ‘ out from the clean out. It is about a 5 to 6’ run of 4” cast iron pipe from inside the foundation wall to inside of septic tank. I was able to get the line open by rodding from the septic tank into the house. Only went a couple ft in and it opened up. After draining, I looked inside the pipe from inside the house and could see the line was in need of replacement. Line is 3 to 4’ deep and 5 to 6’ in length. Replacement of pipe to include stubbing into house to 4” PVC and possibly having to repipe main branch line from clean out up to a tie-in point that is reasonable and tying back into septic tank using a hydro plug to seal penetration through foundation and septic tank.
Air conditioning tune-up and safety inspection. Boiler service, install an expansion tank on the heater, and a fill valve.