Snaked drain via exterior cleanout for kitchen sink to clear clog. Followed with camera inspection. When attempting to pull camera out, camera in the line got stuck leading us the believe there is a break in the line. Explained to customer we will have to remove kitchen cabinet and counter top that backs up to washer machine in order to perform a direct access repair. Once we get the line repaired we can then follow up with further camera inspection to make sure there are no further issues. Attempted to perform repair but once we gained access to the pipe we saw that the whole bottom of the pipe was completely gone. Attempted to trench back to the kitchen and found a section to connect to. We ran camera and found that there are several other wholes in the drain after the laundry ties into the line. Explained to customer that the remainder of the line needs to be replaced and they will continue to have issues until this is done. If customer continues to use washer and kitchen sink it’