Problem was quickly diagnosed. Solution was clearly explained and cost estimate provided. I am always very satisfied with service provided by Total Air staff. Pleasant, polite customer service also.
Tom Logue was awesome, he knew exactly what was wrong and fixed the problem!
Total Air is awesome! My AC died overnight. I called company at 8:30am and it was fixed by 10:30am. That's what I call GREAT SERVICE!!
You have good people that work for you. Taylor was very caring and Nathanial was fabulous! I really appreciate he great service.
Quick response and fix with polite explanation
Wasted our time with 1st Technician.
I like that you are contacted some time prior to techs arrival complete with a picture and ETA.
They show up on time and do great work. John is the best!
Very nice and worked very hard.
Tom was wonderful and communication was great. He identified the problem in minutes of inspecting my AC.
Really liked John. You could tell he was very knowledgeable about AC units. Was thorough with explaining options. Problem has remained fixed thus far. Jon is definitely a 5star asset for total air.
So happy Total Air left flyer at our house because had an A/C emergency week after. Total Air came same day. Tech explained info to my son. We were able to get on semi-annual service plan with a low monthly payment for the service plan. Fast and Easy and really happy right now!
Ho eat quick in time very impressed
Jon was fantastic! Professional, great attitude and unbelievable knowledge! Thanks Jon!!
Arrived at customer's house for leaking system. On arrival customer showed me to air handler unit.. Drain looked like it was putting pressure on the drain Pan. Water was leaking from the back of air handler unit. Went outside and trap was not on end of condensate line. Put trap on condensate line and shortened drain line coming from air handler so it would not put tension on the front of the drain Pan. Started off unit and unit continue to leak. Unit has a cracked drain Pan and I believe is incorrectly pitched. Customer would like an estimate to correct these errors. Customer decided to sign up for taps planned. Collected payment and signature and left. Customer happy. Unit is currently sitting at 39" from the floor in the front.
Return to customers home to do quite at work. Installed a contactor and a hard start to the condenser unit
Customers condensate pump was broken. Gave customer price to replace and customer agreed to put in a new one. Replaced with new and ran unit. Condensate pump now working fine. Unit is operational. Customer happy with work performed. Customer not interested in plan at this point. Has an Uncle who does majority of work but currently has covid. Collected payment and signature and left. Customer happy.
Upon arrival customer showed me an ac unit in the attic that needed tuned up. The evap coil is clean. Found microbial growth in air handler recommend a pure air x and customer Denied at this time. Cleaned the condensate with solvent and shop vac. Checked the system for proper amps and volts. Went to the condenser and Checked the system for proper amps and volts. Recommend to customer to start thinking of a new Ac due to age.
Arrived at customer's house for leaking Duct work on supply side. On arrival customer brought me to air handler. Felt strong air coming from unit. Gave customer option to repair. customer approved. Sealed duct work with mastic tape and mastic paste. Ran unit it and made sure no air was coming out. Confirmed with home owner. Took pictures, collected signatures and payment and left. Customer happy.
Called out today as a second opinion to diagnose a bad compressor. The compressor is operating correctly. 6.2 amp draw and a capacitor that is within tolerance. There is no reason that this compressor needs to be replaced. Even when the compressor does go, we will be looking at system replacement instead of a large repair cost. Gave client a folder on our maintenance agreements. She has one more paid visit with Acree and then she will be switching to us. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Upon arrival customer told me they had a contractor that kept the ACs running while he was she rockin. There is a lot of sheet rock dust in both AC units. The one AC unit is 25+ years old I recommend not pulling including that coil because it is deteriorating and falling apart. That’s for unit number two. Unit now. Unit number one is a lot of sawdust in the unit and recommend out and ultimate cleaning and the Pure air X. Customer wants a quote a 2 new unit. Customer would like the two pure air X installed when units are installed
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating within manufacture specifications. Replaced filter and cleared drain line. Measured the temperature drop across the coil. Outside I cleaned the coil and ensured the drain was free of obstruction. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. Measured the temperature drop across the coil. Outside I removed the fan from the condenser and cleaned the coil from the inside out. Removed all the debris from the bottom. Noticed that the contactor coil is heavily pitted and buzzing. Also brought the attention to the fact that there is no drain line safety. There is a float switch in the emergency pan but I would ran catch a clogged drain line before it fills the pan. Renewed membership, replaced contactor, and installed float switch. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Arrived at customer's house for system tune up. On arrival customer showed me to air handler unit. Opened cabinet and air handler was clean. Under evaporator coil was also clean. System has multiple returns on the ceiling. Unit was producing proper Delta T. Next went outside to condenser. Hooked up gages and all pressures and readings were of acceptable range. Capacitor within acceptable range. Contactor sending proper voltage. System not over amping on startup. Sucked out drain line and got bits of drain jelly out. for the most part drain is clear. System checks out. Talked with customer about plan and benefits but customer Believes the system only needs one tune up a year and due to how young the system is she does not expect any problems.Collected payment and signature for work performed and left. Customer happy.
Customers condensate line is completely clogged. Needs entirely new. Charged for attempted flush today. Customer would like call ASAP confirming soonest possible appointment. 30 feet of PVC, 4 90s, 2 unions, 1 cuplink
Install 2.5 ton Amana split system air handler and brand new air handler stand modified supply Plenum with mechanical fasteners in heat shield as necessary remove the drain reran new drain accordingly installed brand new Honeywell T6 thermostat removed old three walking denser and installed brand new through the wall condenser Don from Wired contracting was out and ran brand new circuit for air handler to support a 6KW heater for the system started up system and charge the factory spec instructed homeowner how to use brand new AC system customer paid balance full via check job is complete per Louie in the office they are to order a special PVC piece so we are able to pass inspection for the drain line
Arrived at customer's home to better inspect duct work. Home inspector had worries about some of the duct work. After inspecting what home inspector flagged as troublesome I confirmed there was no air leaking from those areas. Insulation have been pulled/bitten off by past rodent problems. As customers attempt to please home inspectors comcerns, customers would like duct work cconcerns, Properly patched all areas of concern that were photographed by home inspector. Showed customers picture and customers were pleased with work performed. Collected payment and signature and left. Customers happy.
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. Cleared drain line followed with a gallon of water. Checked refrigerant pressures and no rinse cleaned the coil. The UV bulb is due to be replaced next year. This is the last visit on this year’s maintenance agreement. Client renewed and system is operating properly at this time. Thank you for always choosing Total Air!
Arrived at customer's house for system not cooling. On arrival customer showed me to air handler that had standing water in the secondary reservoir. Pointed this out to customer and suggested drain solve and drain clear. Customer agreed. Customer also agreed to signing up with TAPS plan. Cleared line and applied drain solve. Allowed to sit for about 15 minutes. Checked in with customer and customer happy with work performed. Collected payment and signatures and left. Customer happy.