On time, knowledgeable, courteous, thorough, friendly and respectful.
The Service tech was timely, courteous and thorough - am delighted.
We were very fortunate to have Brian Mutascio from Townsend Energy working on our heating system. We had a leak that required most of the bottom of the boiler taken out and reinstalled again with new parts. Brian was very careful to make sure everything didn’t leak when reassembled. He did an awesome job under tough circumstances. He even researched an error code for the boiler on his own time at night which paid off the next day.
I was completely satisfied with the professionalism, level of knowledge, and friendly exchange regarding the fuel price program plan.
The customer service experience with Marie was exceptional. She was informative, engaging, and very helpful.
Always great customer service. Follow up and follow through to insure the customer satisfaction
Great customer service with follow up and follow through. Been a customer for years. Never had a bad experience
Chris G. Was the repairman who came to our house after we had to shut the furnace off due to excessive noise and smelling of heat. He took the time to really listen to all of my concerns and observations. He resolved the issue and worked above and beyond to repair our furnace issues. We have a service contract, so I cannot rate the pricing question.
Always great service over the years
came out on new years day to restart the furnace and replace a broken part. The contract is well worth it
Kevin and the team provided excellent service to locate a new furnace, providing heat just in time before the cold weather set in on March 6th. The installation team was amazing. Very professional, neat, sealed install and area was much cleaner when they left as compared to when they arrived. It is a shame they will need to take all that nice work apart to fix a problem they discovered which was a mistake from the previous installer when we had the Heat Pump/AC replaced. Not sure about the pricing as we did not get any other estimates.
Hi Susan , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by our Service Technicians. Thank you!
Serviced hot water heater with cleaning and new tune up parts. Also upgraded ignition system to meet Mass oil ignition safety code. Tested combustion emissions to factory specifications.
Hi Joseph, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Charlotte, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Faith, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Libby, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Serviced Grandaire AC system with inside coil defrost , and added refrigerant to outside condenser to restore temperatures and pressures per manufacturer specifications.
Hi Kathleen, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Installed new Bosch (low loss header, and manifold) Checked for leaks and de-aireatored boiler. Tested heat and domestic hot water functions.