Challenging heat/aux problem on my heat pump finally solved by the 4th tech to look at it! Brian found the wiring problem and got my Beckett running and had the ecobee switching back and forth like it should! Very persistent and patient, and willing to answer questions and explain🌻
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Switched from oil to natural gas (already piped in the 1400 sq ft home). Bill - salesman - was great and very down to earth and knowledgeable. Leslie - his financial person - was friendly and provided helpful information in a timely manner. Actual install took 3 days with trouble finding some parts (I was told). Actual installers did not give me lots of confidence. Communication after the install has been difficult and spotty at best. It's been almost 2 months and the work still has not been inspected by the local inspector. The issue with these big companies is that it's difficult to figure out who is who and who to call for what. There is the ubiquitous 1-800 number you call and press 1 or 2 or 3 or ........ Hopefully in the end it will all work out. But it seems to have been not the smoothest process.
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Brian Mutascio, Townsend Service Technician, is always thorough and proactive in his service. He refers back to past service call tags and notes — and leverages that into his status assessment, troubleshooting, adjustments and maintenance. He is trained and certified in my boiler unit and pulls in the manufacturer’s technical support when needed. He works to resolve and prevent problems, and to have my boiler operating according to manufacturing standards and at optimal efgiciency.
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Hi all ! Just wanted to say THANK YOU to Ashton Smith ! And we hope he does our regular service in January, and future Check Ups ! We have not seen someone so into their work ! He said he really enjoys working on the type of furnace we have ! He even took pics of it !
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Great service with follow up and follow through. I have been a customer for Townsend/ Lombardi for many years never had a issue.
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Wonderful ac repair job by Angel Marcon! Was timely and pleasant!! Perfect in every way!
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Your technician Henrique did a phenomenal job. He communicated well and walked me through what he was doing step by step. I couldn’t be happier!
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On time, knowledgeable, courteous, thorough, friendly and respectful.
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The Service tech was timely, courteous and thorough - am delighted.
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We were very fortunate to have Brian Mutascio from Townsend Energy working on our heating system. We had a leak that required most of the bottom of the boiler taken out and reinstalled again with new parts. Brian was very careful to make sure everything didn’t leak when reassembled. He did an awesome job under tough circumstances. He even researched an error code for the boiler on his own time at night which paid off the next day.
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I was completely satisfied with the professionalism, level of knowledge, and friendly exchange regarding the fuel price program plan.
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The customer service experience with Marie was exceptional. She was informative, engaging, and very helpful.
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Resecured wires at the furnace. Tested fan operations after repairs. Tested Oil heat and heat pump operations that successfully are crossing over according to thresholds. Installed customers spare room sensor. all set.
Tuned up your heating system and installed new air vents and relief valve. Combustion tested to manufacture specifications. All set.
Good afternoon Judi Lynn! It was out pleasure to help you with your pricing this year. Thank you for being part of the Townsend Family! It's people like you that make our day brighter!
Hi Kevin, At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Hi Mark , At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Serviced your Fujitsu AC system for the Sun room . Thank you for being a Townsend Energy Customer. Brian M.
Tuned up your Energy Kinetics oil heating system, with cleaning, new parts, and fine tuning adjustment.
Thank you for calling in this morning. I hope I was able to explain and answer all your questions. If anything else comes up please let us know at 80-888-2888. If you would not mind take a short survey of your experience on the phone with me I would appreicate it. Thank you, Andy Wooster
