Brian Mutascio, Townsend Service Technician, is always thorough and proactive in his service. He refers back to past service call tags and notes — and leverages that into his status assessment, troubleshooting, adjustments and maintenance. He is trained and certified in my boiler unit and pulls in the manufacturer’s technical support when needed. He works to resolve and prevent problems, and to have my boiler operating according to manufacturing standards and at optimal efgiciency.
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Hi all ! Just wanted to say THANK YOU to Ashton Smith ! And we hope he does our regular service in January, and future Check Ups ! We have not seen someone so into their work ! He said he really enjoys working on the type of furnace we have ! He even took pics of it !
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Great service with follow up and follow through. I have been a customer for Townsend/ Lombardi for many years never had a issue.
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Wonderful ac repair job by Angel Marcon! Was timely and pleasant!! Perfect in every way!
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Your technician Henrique did a phenomenal job. He communicated well and walked me through what he was doing step by step. I couldn’t be happier!
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On time, knowledgeable, courteous, thorough, friendly and respectful.
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The Service tech was timely, courteous and thorough - am delighted.
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We were very fortunate to have Brian Mutascio from Townsend Energy working on our heating system. We had a leak that required most of the bottom of the boiler taken out and reinstalled again with new parts. Brian was very careful to make sure everything didn’t leak when reassembled. He did an awesome job under tough circumstances. He even researched an error code for the boiler on his own time at night which paid off the next day.
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I was completely satisfied with the professionalism, level of knowledge, and friendly exchange regarding the fuel price program plan.
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The customer service experience with Marie was exceptional. She was informative, engaging, and very helpful.
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Always great customer service. Follow up and follow through to insure the customer satisfaction
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Great customer service with follow up and follow through. Been a customer for years. Never had a bad experience
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Tuned up your Energy Kinetics oil heating system, with cleaning, new parts, and fine tuning adjustment.
Thank you for calling in this morning. I hope I was able to explain and answer all your questions. If anything else comes up please let us know at 80-888-2888. If you would not mind take a short survey of your experience on the phone with me I would appreicate it. Thank you, Andy Wooster
Hi Patricia, Thanks so much for calling in today with high praise for your technician, Angel M. It was a pleasure speaking with you. If you have a moment, please complete our survey about your tune up. We greatly appreciate your business! Have a wonderful afternoon! Heidi
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us. Thank you for being part of the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Hi Megan, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
