Brian solved the problem and performed some maintenance to keep problem from reoccurring.
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I know my concerns will be settled fast and with experience and knowledge. She is a great asset to Townsend!
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Michelle Dean was beyond excellent. She was helpful, kind and courteous. She even listened to me complain about the world with patience. She got me my information and a contract in my email. She is truly an asset to your company! Thank you Michelle Dean! You made my day! 😎
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Extremely pleased with the gentleman who arrived on time at my home to do maintenance on my Forced Hot Air furnace which had not been cleaned for 4 years. He was able to discover a few major issues with my first floor AC preventing the AC to function. He was able to replace them and the AC became alive. It has been running since. Temp in the 80 ies that day. Very patient. It was a long day for this gentleman. Thanks so much..
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Brian was a very good technician. He was very knowledgeable about the service work that was being performed. He was courteous and respectful. Explaining the service work he was doing and cleaned up his work area. I appreciated his willingness to explain the service work he did.
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This is a five star review but it starts out with a negative- if I had to rate my service calls this fall/winter before Brian Mostascio showed up today, it would have been one star- I had really nice service guys come out before, but they did not fix the problem. But Townsend redeemed themselves today. FIVE STARS for Brian Motascio. First of all, I have to explain that my husband who used to deal with all this stuff, lost his hearing suddenly last year, so all the noises of unhappy boilers and car engines are up to me to hear and deal with. We do have a boiler service contract with Townsend, and the boiler had been running rough since it was tweaked in the fall during its the annual servicing. So I'd called several times to get service guys out to try to fix it. They did not fix the problem and in one case made it worse. The last guy who came last week, tinkered with it a little but did not take anything apart, and in retrospect I think he was trying to be kind and just do SOMETHING so I felt like I was being taken seriously, but he said the boiler sound was totally normal and left, but I knew it was NOT normal. I fretted that I if called Townsend YET AGAIN, I was going to have the reputation of being the "Boiler Hypochondriac Lady". But I gritted my teeth and called again yesterday, and luckily got Ellen on the phone again (she is GREAT by the way) who then sent me a total brainiac service guy, BRIAN MOSTASCIO, who showed up at 7:30 am, listened carefully as I explained all the problems: the rough super low frequency rumbling of the combustion, the smell of unburnt oil in the air outside, the combustion process in the chamber causing a Helmholtz Resonance effect in the basement (that feeling in your ears when you have one window down in the back of your car) the furnace going on and off for too short a time all day and night- on for a few seconds, going off for a minute, then on again for a few seconds, etc etc. Plus just to walk in to the basement and feel a slight Helmholtz Resonance was REALLY unpleasant. And we were using up way too much oil for the mild temperatures we've had. Brian Mustascio LISTENED to me, listened to the boiler, and then got to work, taking everything apart, and plugging in gadgets to read oil pressure, read CO2, etc. He replaced the oil injector nozzle, (the wrong large size had been installed before to "fix" the problem), and took his time to get everything JUST RIGHT. Within less than an hour, the boiler was literally PURRING like it is supposed to. I could not have thanked him more profusely. His buddy John Paul Solano showed up at the end, listened to what had just been done, and totally got it. So glad I have another witness to testify that I am not the Hypochondriac Boiler Lady after all. I am not rating the cost of the service because I don't think I have any cost because I have a service contract. But if they do try to bill me, I will need to point to all the ways they messed it up before it was fixed.
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Townsend was able to process warranty claim with HTP in 48 hours. Astonishing fast.
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All of the people at Townsend have been wonderful to work with! Be it via phone or the home visits everyone has been wonderful. So pleased with my service!
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Good afternoon Greta, It was my pleasure assisting you today. If you happen to have a moment, would you be so kind as to rate my customer service please? Have a wonderful day!
Hi Peter, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Thank you for calling into Townsend. If you would please take a short survey on my service today. To review, we went over online payments and I took a one time payment over the phone. I appreicate your feedback, Have a great weekend! Andy Wooster
Brian M serviced water leak and serviced oil burner with cleaning and combustion testing . All set!
Brian M tuned up your Bosch gas boiler, with cleaning and testing. All set !
Serviced oil burner last evening with 4 new tune up parts. All set!
Hello Judith! It was a pleasure to speak with today. Even better, helping you get your heat working and saving you money for a service call. Thank you for being a customer of Townsend Energy!
Welcome to the Townsend Family! Please take a moment to tell us how the process was to sign up your account!
Good morning Susan! It was a pleasure speaking with you. We are happy we have had the opportunity to be of service to you for all these years. Thank you in advance for leaving a review on my behalf.
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us. Thank you for being part of the Townsend Family!
If you would like to right a review for Richard Legendre, we would appreciate your feedback. Have a great day.
Installed new pressure reducing valve with combo back flow preventer, and tuned up Viessman gas boiler with cleaning and combustion testing .
Installed new upper & lower head gaskets, lower boiler cover , tension clip and ignition components for your Viessman Boiler.
