Brian did a thorough job getting our hot water heater back on track!
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The technician, Brian Mutascio did a great job on a major repair of my Viessmann furnace. He is knowledgeable, efficient, tidy in his work and pleasant. He took the time to explain exactly what he was doing which I appreciate.
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Brian was courteous, pleasant, thorough, explained everything he did and made certain everything was done correctly.
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We needed help understanding how to control our heat pump and auxiliary heating system with the ecobee thermostat. Brian did a wonderful job explaining it to us. He showed us how what was thought was unexpected behavior is controlled by thermostat settings (we can turn it on or off as we wish). He showed us features of the thermostat that we can use to improve the behavior of our heating/cooling system. Thanks to Brian for his time and patience!
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We have had this issue for a few months and have had other technicians look into it with no solution. Brian took the time to check every possible source of the problem and explained what he was doing and why along the way. He did all the safety tests to make sure we had the right amount of gas. While testing, since there was a chance he would find nothing wrong, he had the forethought to call the manufacturer and waited for an agent to take the call (while he was still checking the last couple of possible problems.) The manufacturer had seen this issue before and provided a solution that will hopefully work! We really appreciated Brian taking the time to check everything!
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I wanted an earlier delivery because I don"t trust my oil tank gauge and the lady I talked to moved my delivery date up one week . thank you
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We had a sudden oil leak in our basement. The Townsend Oil team got everything replaced for us the next day! The work was done neatly and efficiently. We are very pleased with our service.
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As a Townsend Oil customer since the early 1980's (!!), I have experienced the complete gamut of service technicians — from the absolute worst, incompetent know-nothings, to some quite experienced and helpful mechanics — for my various oil-fired furnaces. Dave Eaton is far and away the very best; honest, knowledgable, efficient and friendly! Make no mistake: From this day forward I WILL ACCEPT NO OTHER TOWNSEND SERVICE TECHNICIAN THAN DAVE EATON to lay a hand or tool on my current oil-fed pool heating furnace.
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Punctual, courteous, thorough, pleasant. Best tech yet.
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Townsend Energy's price was not the lowest we were offered, but overall the replacement of our superannuated oil tank was as painless as anyone could hope for. The situation was intelligently surveyed, we quickly got a clear quote giving us three alternatives, and the work was scheduled very soon after our deposit was received. The actual replacement was done with almost startling speed and efficiency -- just two or three hours after the contractors arrived,we had a new tank up and running.
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The crew were very professional, they seem to work well with each other and they were very neat and cleaned up well
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Serviced water leak, and tuned up both oil heating systems, with cleaning and new tune up parts.
Installed new hot water tank well and control. Installed new main air vents, and relief valve . Recharged boiler expansion tank.
Drained hot water tank to install new brass well and hot water temperature control. Serviced all hydronic air vents and relief valve. Recharged expansion tank.
Hi Darryl, it was a pleasure speaking with you. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Townsend. Thank you!
Hi Aimee, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Christine, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Installed new stainless steel drum liner, door insulation refractory, Door Seal, air vent, and left two Steinen nozzles . Tested combustion efficiency to factory specifications. Brian Mutascio HVAC Technician from Townsend Energy.
Serviced Peerless steam boiler / Beckett oil burner with cleaning and new tune up parts. Tested combustion emissions to factory specifications.
Hi Katie, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Tuned up Viessman nat gas boiler with cleaning, flushing, and vacuuming. Tested combustion emissions to factory specifications.
Hi Nichole, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Margaret, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Greg, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
