Michelle was very helpful and professional! She addressed both my issues while I was on the phone with her.
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I received Outstanding Service from Mark, Matt and Leslie Thank you all.
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Brian does a great job. He keeps me informed, he's careful and obviously knows what he's doing.
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John went the extra mile to get all my issues in order, we made adjustments to my account and I really appreciate his efforts to make me comfortable and happy. Great job.
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Brian did a thorough job getting our hot water heater back on track!
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The technician, Brian Mutascio did a great job on a major repair of my Viessmann furnace. He is knowledgeable, efficient, tidy in his work and pleasant. He took the time to explain exactly what he was doing which I appreciate.
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Brian was courteous, pleasant, thorough, explained everything he did and made certain everything was done correctly.
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We needed help understanding how to control our heat pump and auxiliary heating system with the ecobee thermostat. Brian did a wonderful job explaining it to us. He showed us how what was thought was unexpected behavior is controlled by thermostat settings (we can turn it on or off as we wish). He showed us features of the thermostat that we can use to improve the behavior of our heating/cooling system. Thanks to Brian for his time and patience!
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We have had this issue for a few months and have had other technicians look into it with no solution. Brian took the time to check every possible source of the problem and explained what he was doing and why along the way. He did all the safety tests to make sure we had the right amount of gas. While testing, since there was a chance he would find nothing wrong, he had the forethought to call the manufacturer and waited for an agent to take the call (while he was still checking the last couple of possible problems.) The manufacturer had seen this issue before and provided a solution that will hopefully work! We really appreciated Brian taking the time to check everything!
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I wanted an earlier delivery because I don"t trust my oil tank gauge and the lady I talked to moved my delivery date up one week . thank you
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Hi Lynda , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J. Thank you!
Hi Roberta, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J. Thank you!
We installed new plumbing parts to fix the heating system for the basement zone. Everything should be warm and comfortable now.
Brian M, tuned up your natural gas furnace today. System combustion analysis passed factory specifications, All set.
Good Morning, It was a pleasure getting to assist you. If you wouldn't mind, could you take a few moments and let me know how I did today. If you ever need any assistance, please don't hesitate to reach out. Stay warm!
Hi Beth, it was a pleasure speaking with you today! I hope you have a wonderful winter season cooking it up for your whole neighborhood! If you wouldn't mind taking a moment to review on the service I provided today, I would greatly appreciate it. Sincerely, Cynthia Barreto
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us. Thank you for being part of the Townsend Family!
Good afternoon. It was a pleasure to speak with you today and address your concerns. As I mentioned on the phone, thank you for being a loyal customer to Townsend Energy for all these years.
