John Paul was very polite, knowledgeable, kind and professional. He is an asset to your company. He even took his shoes off when entering my home.
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Technician was very friendly and informative . He told me about replacement parts and showed me what needed replacing. He was able to correct a long standing furnace problem ( a bang!! on cool down) that had made me very nervous--especially at night. Since he tuned the burner, the noise is gone. Hopefully it is a permanent fix. Thanks.
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Brian is extremely thorough in his work .. very friendly.. checks every part on the burner.. cleans the flue pipe . Covers all the bases . Perfect. There aren’t many like him!
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Prompt arrival,quality repair work,kept us informed on any issues that came up,when finished cleaned up all repair areas
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Tony is very thorough Does a great job explaining what he is doing . When he leaves the basement is cleaner than when he showed up
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Lee was amazing!! Extremely knowledgeable, professional and very easy to talk to. He was very patient with all my questions, took his time to answer my questions and was very thorough. He’s an asset to Townsend!
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Chris arrived early in the estimated timeframe and explained what needed to be serviced.
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Called before arriving. He performed the service and told me what he did. Told me we have a good heating system. Very energetic individual.
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Brian did a very thorough excellent job and is a first class tech! What I’m not happy with is that when I made the appointment 3 months ago I said make sure you have the correct humidifier pad! I was assured by Staff in recent conversations that it was all set? Is the pad here at time of service? Nope! Why? Now It finds out that the pad is on order? Sloppy .. .. Brian took the time to disassemble and came to the conclusion that the pad is somewhat defective. It disintegrates into tiny particles over time .. is there a different pad for this unit? Thermo pride humidifier..
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Hi Greg, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Thank you for letting us service your equipment today. If you could let us know how our technician was that would be most appreciated.
Hi Gary, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning! Congrats on your new equipment that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Tuned up Burnham oil heating boiler with cleaning and installed new tune up parts.
It was a pleasure speaking with you today! At Townsend, we value our customers feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Tuned up Weil McClain oil heat with new tune up parts, and serviced water hydronics with new parts. Tested and adjusted combustion emissions to factory specifications.
Hi Matheus, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Installed new water and oil parts on Weil McClain heating system. Bled all coin vents and assured heat everywhere.
