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A shout out to Scott for helping us out..taking care of the customer and giving them a fair shake!
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John Paul was very polite, knowledgeable, kind and professional. He is an asset to your company. He even took his shoes off when entering my home.
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Technician was very friendly and informative . He told me about replacement parts and showed me what needed replacing. He was able to correct a long standing furnace problem ( a bang!! on cool down) that had made me very nervous--especially at night. Since he tuned the burner, the noise is gone. Hopefully it is a permanent fix. Thanks.
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Brian is extremely thorough in his work .. very friendly.. checks every part on the burner.. cleans the flue pipe . Covers all the bases . Perfect. There aren’t many like him!
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Prompt arrival,quality repair work,kept us informed on any issues that came up,when finished cleaned up all repair areas
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Tony is very thorough Does a great job explaining what he is doing . When he leaves the basement is cleaner than when he showed up
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Lee was amazing!! Extremely knowledgeable, professional and very easy to talk to. He was very patient with all my questions, took his time to answer my questions and was very thorough. He’s an asset to Townsend!
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Chris arrived early in the estimated timeframe and explained what needed to be serviced.
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Thank you for caling into Townsend. If you would not mind taking a short survey on my assistance today. To review, we made sure you account was active and scheduled a delivery. We also added the Valueguard Service Plan for you. Thank you. We appericate your feedback. Andy Wooster
Thank you for calling in today. I hope I was able to answer all your questions. However, if any ever comes up please call us at 800-888-2888 and we cane go over them with you. If you wouldn't mind taking a quick survey about the service I provided you today I would appreicate it. Thank you. Have a great weekend! Andy Wooster
Good afternoon, please let us know how your tuneup was with Mark Petrou!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us. Thank you for being part of the Townsend Family!
Hi Greg, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Thank you for letting us service your equipment today. If you could let us know how our technician was that would be most appreciated.
Hi Gary, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning! Congrats on your new equipment that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
