27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews
for salisbury, ma

Rated 5.0 out of 5 stars based on 14 customer reviews

Excelent service

Sarah is great professional, patient, explained everything perfectly, and very attentive

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Great service by Dave

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Great customer service

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Townsend is AWESOME

I got the version 2 of the Bosch Heat Pump installed both the indoor air handler and the outdoor compressor system. Very professional team from the salesman to the installers to the electricians. Easy to work with, easy to talk to, answered all questions (even all my annoying ones at late hours, sorry about that). Very respectful about COVID concerns. Very knowledgeable about HVAC systems. A total pleasure to work with. I was blown away by the workmanship when the job was done. Made my old system look like home made junk. I would recommend them to anyone. Great job guys. Great team. So far the system works great (it's been a week with cool temp so the heat has been used from the heat pump; great to have a back up heat source now). The AC mode of the system will be put to the test next week with weather in the 90's. Just in time!!

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The best service. The furnace is working great.

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Great service, great product, great price great team

From Kevin to Dave and team we were thrilled

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Polite & Professional

Kevin was an absolute pleasure to work with. From the initial quote, his timely follow up and answering our questions to the installation of our new hot water heater. We could not be more pleased with our overall experience. Thank you Kevin and Lee for an outstanding experience!

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Fantastic service!

Townsend should be happy to have a guy like Tony working for them

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Great Service

Kevin came out on a Sunday to give us an estimate for ductless heat / ac system. He presented options for doing the entire house at once or sections as well as methods to gain the most from our investment.

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Great service

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Fast and efficient service

Really pleased with the response of my heating outage. Paul called, arrived, and repaired in a timely manor. I am most appreciative.

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Excellent service, very efficient

The service was great your tech Allen. Took the time to explain everything we should try to do to keep it from freezing and what the additive does and what might help in the future always impressed with townsend I highly recommend them that's why we've been a customer for 30 years I wouldn't go anywhere else thank you again !

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Great Service

Kevin Anderson was on time, professional, and very knowledgeable and informative.

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Excellent team approach, from sales to oversight to installation; outstanding response time to all issues.

Was very impressed by the knowledge the crew had. My house is very old and had many challenges yet they patiently worked through all of the issues that arose, and did so with a great attitude. Would highly recommend Townsend to any one looking to replace their hearing system.

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Job Locations
for salisbury, ma

Sarah .

Sarah . Job Checkin

Hi Bruno, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided.  Thank you!


Heather B.

Heather B. Job Checkin

Good morning! Congrats on your new Weil McLain boiler that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)


Ellen J.

Ellen J. Job Checkin

REVIEW FOR DAVID EATON / SERVICE DEPT


Beth R.

Beth R. Job Checkin


Michelle D.

Michelle D. Job Checkin

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy


Kevin A.

Kevin A. Job Checkin

Installing Bosch heat pump system


Stephanie W.

Stephanie W. Job Checkin


Kevin A.

Kevin A. Job Checkin

Installed 5 zone ductless heat pump system


Kevin A.

Kevin A. Job Checkin

Replaced ductless heat pump system


Kevin A.

Kevin A. Job Checkin

Replacing direct vent propane water heater adding leak detection and auto shut off.


Kevin A.

Kevin A. Job Checkin

Propane customer, also installed propane furnace and provided service work.


Benjamin P.

Benjamin P. Job Checkin

Repaired UG propane line


Kevin A.

Kevin A. Job Checkin

Installing new central air conditioning system in Arlington, Ma.


Brian M.

Brian M. Job Checkin

Delivered Biofuel to restart furnace and will assure that recently new oil tank is registered as a 230 vertical tank.


Allan U.

Allan U. Job Checkin

Servicing ThermoPride furnace