I am very pleased with Appliance Works and recommend this company to anyone looking for an honest, customer oriented, reasonably priced and professional appliance repair company. Initially my appointment was scheduled for the next day; however, Penney called me back with an opening the same day. Tyan arrived on time, listened to my description of the problem, knew exactly what to check and determined what likely caused the problem. I agreed with his recommendation to save the expense of a part replacement not needed at this time. The $65.00 service call charge was very reasonable.