a rare 5 star yelp review - appreciate the across the board professionalism
I have used your service on many occasions and have always been totally satisfied with Scott and the service he provides. He always knows the right thing to do but does not push services. He even ordered parts for my old refrigerator and brought them out but did not feel comfortable installing them as there were other issues with it and advised I buy a new one. That is true customer service. Thank you Scott.
Right on time, quick to diagnose and repair.
Scott was professional, friendly, and explained our repair in clear, intelligent terms. On-time and efficient and price was reasonable. Never a worry or concern of his competence. A pleasure to find a smart, friendly repairman!
Scott delivered the news no one wants to hear, “ its 26 years old (fridge) and I can come back as much as you want :(. “ What, it won’t live forever? Joking aside, the choices we make are only as good as the information we have when making a decision. He offered options to consider which made the service call more of a consultation. Thank you Scott! Regards, Henry
The door to our LG dishwasher became nonfunctional and would not close properly. We called Appliance Works and described the problem. Scott came out right away and had already diagnosed the problem and ordered the defective part, which had to be backordered. When the part came in, Scott reappeared and fixed the door perfectly in half an hour. Scott was extremely polite, fair and well informed. It was a pleasure to do business with his company, which we will now call for any and all other out-of-warranty repairs. It's nice to find someone who really knows what he's doing; Scott fit that bill to a tee.
I called Appliance Works for a service appointment regarding my oven and was able to get an appointment quickly. I appreciated the information Scott provided about my older model oven and the fact that he didn't try to convince to replace something that didn't need replacing at this time. Honesty and integrity...win, win!
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