Easily scheduled an appointment with Appliance Works for a noisy refrigerator. I was given an arrival window between 2-5pm. Ricky P. called ahead of time to let me know he was 30 minutes away. He arrived between 2-3pm and was very friendly and professional. Ricky determined that the freezer fan motor was failing and he did have a new fan motor on the truck which is always a good sign that a tech is prepared. He explained the repair, answered my questions, gave me a price and within an hour my refrigerator was repaired. Ricky informed me of the 90 days parts and labor warranty.
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Christina came to look at our dishwasher. It has an issue with the pump. So far it isn’t quite clear what the issue is but she took ample time to explain what might be happening and how to prevent it. She is knowledgeable and helpful and dedicated to give the best service. She is respectful of your property and leaves everything clean. I had read her reviews and I asked for her specifically. She deserves all the great reviews she gets.
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I will only be using appliance works to service my home appliances. They are professional, timely, and knowledgeable.
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We were able to get a technician out within 4 or 5 days (we didn't have an emergency) over the Thanksgiving holiday, which was awesome. Edwin called when he was on his way, within our "window" of time. We had a quick & easy fix, and he explained everything that he was doing. Edwin was very nice, informative, and we even had a quick chat about dogs!!!! I am very happy with all facets of the dishwasher repair! I will recommend Appliance Works to my friends, and call them again should we need appliance repairs in the future!!!
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Christina went above and beyond for the repair of my washing machine. She was knowledgeable, professional, friendly, and extremely helpful by sharing some of her knowledge about washers and dryers and how to keep them running smoothly. She explained everything thoroughly and didn’t try to push me into anything or upsell in any way. All in all a very positive experience!
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Really enjoyed the service and information about my washer repair service. Definitely would recommend!
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Ricky did a great job, he arrived early and had the dryer fixed in no time!
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I looked online for a repair service for my front load washer after the first repair company I contacted was a no show and had an automated call service that wasn't helpful. Looking at the Appliance Works website, I was encouraged to call them based on several factors - reviews, family-owned, licensed, bonded, and insured, and experience. I was pleased to be able to talk to a kind lady (Toni?) that shifted work orders around to accommodate my schedule. Cristina, my technician, was professional and knowledgeable of the brand of washer I had. She diagnosed the problem and completed the job in a timely manner. She was also very patient with my loud dachshunds, which I appreciated. I was very impressed with this company and we will definitely use them in the future!
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Cristina exhibited excellent customer was very detailed and informative about my repair. Unfortunately, the appliance was too old and needed replacing.
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On time arrival, knew exactly where to look and identify the problem..
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whirlpool refrigerator ice not dispensing
Whirlpool gas range left rear burner not turning on.
