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Matthew arrived on time and was communicative throughout. It took him little to no time to solve the issue with our washer. He was completely transparent about cost and parts required. Was not pushy about doing the service. Highly recommend!
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Ricky P. is great at communicating when he will arrive, is great at explaining in detail what the problem is, the solution/repair that will be done, and the cost as well as the amount of time it will take. He had the replacement parts needed on his truck and the repair was completed as he had explained and in the time frame he specified. He is professional, courteous, efficient, and he knows his job very well! He also left the work space and my kitchen cleaner than it was when he arrived, everything neatly put away. I would highly recommend him and his company! Thank you Ricky and thank you Appliance Works!
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Matthew showed up on time and was very polite. I requested service on both my washing machine and the icemaker in my refrigerator. He diagnosed the problems with both machines quickly and repaired the washer. I appreciated the fact that because of the cost of the parts it made more sense for me to replace my refrigerator and to repair it that there was no pressure to do the repairs. The washer was repaired quickly and he cleaned up after himself. Thank you for a stress-free repair experience.
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Matthew did a great job! He diagnosed a bad sensor, defrosted the fridge, replaced the sensor, updated software and re-ran diagnostics. Hopefully, we will get several more years from this refrigerator! Very courteous young man!
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Recently I phoned Appliance Works Main Office and spoke with Bobbie. What an amazing person! I discussed my issues and she had a Technician out that very same day. This little gal is remarkable. A wonderful personality, fun to talk to and she knows her job, yet very professional. She subsequently had a technician out to review my problem (the same day) and out came Daniel. "Appliance Works" ! They are the very best advertisement this company could ever have. Both of these individuals are professional and know their jobs and appliances. After Daniel inspected our appliance and determined our problems, he had the parts ordered and that same afternoon, the office phoned and scheduled him to return to install them. Daniel was prompt on the day of service. This man had our refrigerator back in operation in a "New York Minute", working as if it was brand new. He then took the time to walk us through the necessary steps to ensure a total system flush and how to deal with the new unit. Professional, enthusiastic, fun to visit with but moreover, He knows his job and how to do it with alacrity and confidence. We are extremely pleased with Daniel, Bobbie and Appliance Works. The cost of repair was far less expensive than we had imagined: fair and reasonable along with a "Top Notch" job. Thank You !
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Javon was professional, friendly and courteous. He quickly fixed the problem and explained what to do if it were to happen again. Thank you Javon! 😉👍👍
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