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Service tech did not complete service properly and system shut down and we had no heat for 24 hours
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Andreas was extremely knowledgeable and detected an issue that was quickly resolved. Rather than just telling the piece needed replacement, he took time to explain what was happening. Thank you Andreas for helping us out and avoiding a potential breakdown!
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Shawn was amazing he provided us a 5 star customer service experience! Very polite and professional and explained the matter well. Just a great person!
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Excellent manner
Response from Edison Heating & Cooling:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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Great person explaining everything
Response from Edison Heating & Cooling:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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Brandon was knowledgeable, courteous, friendly. He made sure that we knew how the service appointment was progressing and the cost of a replacement part before continuing. We truly appreciated his attention to detail and time taken to make sure everything was handled while he was on site.
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Liked that he showed us pictures to explain the problems. He was friendly and worked efficiently.
Response from Edison Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Brandon did an outstanding job inspecting our outside air condenser and locating the problem. He fixed the issue quickly, and for a reasonable cost. He answered many of our other questions, too. He was patient, thoughtful, and honest. He gave us insight into other ways to make our home cooler on very hot days. I would highly recommend him for repairs. Our outside unit is running great so far (after short cycling for months), and many other companies tried to rip us off by saying we needed to replace our entire air system (inside and out).
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Your employee was polite professional and diagnosed and issue we were having with the fan coming on in the winter that I have mentioned to other techs for the last three years and he is the first one who fixed it. He could not have been nicer. We have always had very professional techs visit for our yearly service but this guy is the best. So nice to have people in your home who you feel know what they are doing. Make sure you thank this guy for doing a great job! Without good employees your company would be nothing. Couldn’t be happier with the service we received today.
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Performed routine maintenance on a Buderus Logano G115 boiler. Inspected the burner assembly and heat exchanger for signs of wear or buildup, and cleaned them to ensure efficient operation. Checked the pressure relief valve for proper function and tested the thermostat to ensure accurate temperature control. Verified the water level and adjusted as necessary. Replaced the air filter and checked all electrical connections for safety and stability. After completing the maintenance, I ran the system to confirm it was operating efficiently and safely, ensuring reliable performance throughout the heating season.
