Brad was great at working on my hot water heater that he had installed about a month ago. I wish though that when it was installed I would have thought to mention that i wanted them to remove some rod that makes the water smell like rotten eggs and was probably the reason for the black water we had a couple of times. After paying around $2,500 for the water heater I had to pay $370 to have him come and take out the rod. Maybe they could mention that when they install the water heaters if the customer would like that rod removed. Otherwise I was very satisfied. Brad is very friendly and seems very knowledgably. He cleans up after is work also.