Tony Pezzella is such a knowledgable and gifted AC tech. He is EXREMELY thorough and as I say "all business" when servicing my AC on a very hot ninety degree day. There were many faults he observed and gave me a lot of suggestions like keeping the area clean and how to cover it during the winter. Townsend has a gem in Tony and I consider him a valued employee. Thank you Tony. Furthermore. in the past I have lauded an employee and actually received a phone call from Jim Townsend in appreciation. I would appreciate another call from Jim to tell him how dissatisfied I am regarding the May 14th yearly inspection I paid for and did not get a single warning about the faults (freon, clogged vents, etc.) I feel I got zero results from that day and paid the price when the AC failed two days ago. I hoped and prayed for a tech like Tony to come here and rectify the problems. Jim, you suggested we have a coffee and chat that day. I'll buy. (nah) Joe Davis Groveland Ma cell 617-448-4131
