I became “that guy” tonight with a do-it-yourself home repair late at night gone wrong. I called Townsend from my flooded basement and they quickly dispatched Brian who arrived at my residence at 11:30 pm ... though he acted as if it was 11:30 am with his pleasant demeanor. He was extremely courteous, took the time to listen and then explain everything he was doing to remedy my problem. Not only was everything fixed but I was much more knowledgeable about my own HVAC system by the time he was finished. He was the consummate professional and the service he provided was outstanding! Thank you.