9605 N Cave Creek Rd
Phoenix, AZ 85020
602 800 7468

Local Reviews
for goodyear, az

Rated 4.9 out of 5 stars based on 62 customer reviews

Map of Goodyear AZ

Good repair price. They do things the right way

This company did exactly what was expected and handled everything from my initial phone call to the finished repair. The following are things that happened that SHOULD happen when a company is in business and involves sending a worker to the customer's home: 1. Original phone call to set up appointment to get the appliance repair diagnosed handled with professionalism. Was told how the tech would call when they would be "on the way" the day of the appointment. Was also told the cost of a service call. 2. Tech did call as promised. 3. Tech greeted me with courtesy upon entrance. 4. Problem with my range door was diagnosed withing 10-15 minutes. 5. I was advised that I needed certain parts and she called to check on the parts availability 6. After finding out that the parts would need to be ordered, I was told that it would cost a fixed amount to purchase and install the worn out parts. 7. I was given an option to pay the service call then if I wasn't sure that I wanted to repair it right then. This is the option I took as I needed to discuss the repair price with my wife. Tech also mentioned that it would take a few days for them to receive the parts after I called in to confirm that I wanted the repair. 8. Placed the call to order the parts. Was told that when the parts came in, I would receive a call to then set up the appointment for the actual repair. 9. Was reminded that since I opted for the repair, the original service call fee would be subtracted from the repair price. 10. On the day of the repair, I received as call from the tech that she was on the way. 11. Blanket was laid down on my tile to protect the oven door that was being placed there for disassembly.Tech took the door apart, removed worn parts and installed the new parts. 12. After paying the rest of my agreed price for repair, the tech thanked me for my business and asked if i wouldn't mind filling out a review of the experience. A customer only needs just one great experience or one bad experience with a company to decide one of two things: would we call them again for a repair or not? The answer for us was YES. The way things were handled on their end was exactly how I would do things if I owned that business. Whoever owns APPLIANCE WORKS has done their homework and makes appliance repair painless. Thanks for doing everything you promised from the courtesy phone calls to showing up when expected.