Upon arrival, I found that the thermostat was in a short safety. This causes the thermostat to constantly be in a time delay. I removed the low voltage plug on the defrost board. I yielded the same result. I removed the Y wire at the air handler. The system would try to cool. Finally, I was able to determine where the short was. The wire going from the inside to the outside unit is shorted and needs replacement. We will need to reach back out tomorrow for availability.
