Overall Experience
Quality
Price
Convenience
Couldn't have asked for anything better. Charles was on time, honest, respectful, clean, worked quickly and accurately. Awesome service.
Overall Experience
Quality
Price
Convenience
Demand call for secondary drain line draining from a gas system. Upon arrival customer showed the attic access and we figured out that the primary drain line terminates in the kids restroom and that both units tie in together. Customer also stated that her daughter had clogged that sink up before with tissues but had been addressed and the sink was draining properly. During my inspection I found the drain pan to have a lot of water and to be rusted which is starting to show its ugly face on the bottom of the drain pan. I confirmed a clogged drain and had a conversation with the customer about what options she had. She decided to just flush the drain line out and leave the drain pan as is for now. After flushing the drain line and treating it with total C the systems are draining properly. I informed the customer that this type of work doesn’t have any kind of warranty and it can get clogged up again. Customer understands and will help us out by pouring white vinegar or bleach down
I performed a single system cooling maintenance on a 2017 zoned gas system. I checked amps, capacitors, filter, electrical, drains, cleanliness, and safeties. The system is fully operational and cooling within manufacture specifications. I noticed the system did not have any water safety products. I offer to add a float switch and blow out valve. These will help keep the home safer from water damage and allow the customer the accessibility to clear their own drain. Customer declined estimate at the time of service.
Demand call for gas system from 2018 not cooling properly. Upon arrival customer showed me around to where the equipment is located and mentioned that last month we changed the capacitor outside. During my inspection I turned the thermostat on to cool and dropped it to 65. I then went up to the attic and the system was on in cool mode, the compressor outside was running as well. I checked pressures and found the system to be very low. I did a visual inspection and found a spot at the bottom of the condenser coil where there was oil residue. I put my leak detector and it started going off immediately. I showed my findings to the customer and had the bandaid solution vs permanent solution. She wants a permanent solution but for now she wants to just add refrigerant. She knows there’s no guarantee it will last and there’s no warranty or money back for this repair. As far as the permanent solution she requested a quote to replace her system with an R32 system, she needs to process all
Arrived on site, homeowners son explained the system was not cooling the downstairs to the same level it used to (70degrees). Found thermostat downstairs set to 73 with the set point met and the upstairs set to 70 with set point met. Measured temperature split 20 degrees. Upon testing refrigerant pressures I found them to be low. I conducted a courtesy leak search at the indoor coil and found a leak (video attached). Discussed with homeowner about replacing the coil to stop the leak. Unit is under warranty until next yr. Homeowner would only be responsible for filter dryer, refrigerant, and labor. Unit is still cooling for the moment. PO: W-keila gronewold 3317
Preformed dryer vent cleaning. Showed before and after photos to clients wife. Clients wife was satisfied with the work preformed.
Preformed cooling maintenance to American standard 2020 1 system zoned. Tested all electrical components on inside unit and all were testing within manufacture specifications. Temperature split was 18 degrees across the indoor coils. Replaced filter 20x25x1. Plenums and ducts could use some cleaning. Provided estimates for upgraded filter cabinet and cleaning, also provided estimate for levels 2 and 3 duct cleanings. Blower motor tested within manufacture specifications. Blower has some build up and could benefit from a cleaning. Proceeded outside to test start and run amps and electrical components on the outdoor unit. All electrical tested within manufacture specifications. Run and start amps were testing within manufacture specifications range. Unit is blocked by a bush which can cause airflow issues if not addressed. Rinsed outdoor coils. Unit was cooling upon departure.
I arrived our clients home for the unit not cooling properly. Upon arrival immediately proceeded outside and could audibly hear the outdoor unit not running properly and I could visually see the condenser fan motor, not spinning. This was causing the compressor to overheat and going to a lockout. I immediately proceeded to shut off the power and cool down the compressor and fan motor. I shared my findings with our client and acknowledge that the previous technician had mentioned that outdoor fan motor was near failure. I proceeded to cool down the outdoor equipment and was able to turn it on and verify that the motor was intermittently failing. The equipment is no longer under manufacture warranty, but I did have a motor for replacement on my truck today. Our client elected to replace the motor and once replaced, I proceeded to test the outdoor equipment. The refrigerant pressures were within range. We discussed how that these types of problems were present with a single stage equipme
Homeowner complaint of system not cooling properly. Upon arrival both thermostats were calling for cooling. Both thermostats, zone control board, and both damper motors communicating/functioning properly. Noticed outside equipment/condenser turning off and on. Found weak capacitor for outside equipment and dirty condenser coils Primary cause for failure is dirty condenser(outside) coils causing pressure switch to engage and stop system. Performed maintenance and cleaned coils. Homeowner authorized repairs Installed turbo capacitor and hard start kit after washing coil. Checked all electrical components and refrigerant charge after repair and wash. Outdoor fan motor has a higher amp draw than what manufacturer has rated for. Potential failure. Will leave additional estimate for fan motor. Refrigerant charge within manufacturer specifications. System not retaining water and appears to be draining properly. Applied total-c drain solution to primary drain. System provides a 20°F. Delta Te
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Found smaller unit was draining slowly, but still draining sufficiently to deal with condensate from unit. Customer stated that they had issues with that sink draining. Suggested snaking the drain to promote better draining of unit. Advised customer if it is still draining slowly next time we
Preformed blower wheel cleaning with motor replacement under P&L warranty Once wheel was cleaned and motor assembled I tested the system to ensure proper operation. Everything came on without issues and I showed Jeff before and after pictures of the cleaning. We briefly discussed air purification also to help prevent future growth in the system. The unit is cooling properly on departure
- Called client to provide homeowner courtesy heads up prior to my arrival and spoke with Keila. Homeowner verified address. - The homeowner that answered door was named Dean J. Liter. - Mr. Liter explained that his issue today was that they weren’t receiving any airflow downstairs. - Asked client if we could turn both thermostats to test the zoned system. - During diagnostic technician found Honeywell Zone control board displaying a temperature sensor fault preventing operations. - 20x25x4 filter installed backwards/ not dated/ dirty - Temporary removal of Sensor from board verified failure as equipment began to function properly and open both zones demanding a call for cooling. - Explained diagnostics to homeowner and homeowner authorized the provided estimate for immediatedean repair/replacement of comprised temperature Sensor with a VIP annual maintenance enrollment. - Properly installed/replaced Honeywell temperature sensor and performed minor AC/cooling diagnostic. - Honeywell Zo
- Inspection/diagnostics of York/R410A Refrigerant/Split system/Air Handler/Heat Pump. - Homeowners explained how the system wouldn’t keep up to cooling set point of 68°F and how the humidity reading was reading higher than normal. Also showed me alerts/faults displaying at thermostat. - Performed AC diagnostics and found that the air handler motor/module is intermittently failing causing faults and causing pressure switches lockouts on outside equipment. - Was able to determine that when the blower motor is intermittently working the refrigerant charge pressures are within manufacturers specifications. - system has 10 year manufacturer parts warranty & 10 year labor Warranty - filing warranty claim with York manufacturing for blower motor replacement. -recommended to clean/detail/disinfect blower motor wheel during extraction and replacement of motor - Office/dispatch will contact homeowner when we have part availability and to schedule return visit for replacement.
I arrived at our clients home and was shown the 3 bedrooms of concerns. The front office, master and child bedroom in the east corner. Or client explained that some work was done to the damper to push air and restrict air from 1 half of the home to the other. I proceeded upstairs into the attic and evaluated the ductwork for the downstairs system I found 3 duct trucks with multiple branches off each individual one. I shared my findings with our client and we discussed how airflow travels the path of least resistance and the existing ductwork design limits the amount of total air could to w Each individual room because of the multiple wye that are on each trunk. We discussed the option of putting damper motors on each main trunk as well as redesigning the duct work to come off of “mixing boxes”. The mixing box solution would allow us to place manual dampers on each individual duct and therefore control the amount of airflow each Vent received. We discussed how this option presents a
Install: COMPLETE RETURN CUT IN - (1 Bag) 8" Ductwork R6 - (1) 8/8/6 Wye Connector - Cut in and install new return/6” non insulated boot & Grill - saddle and hanging strap - Includes up to 22ft length run. - Air Seal Install: Supply Ductwork - (1 Bag) 6” Ductwork R6 - (1) 8/8/6 Wye Connector - Saddle under ductwork - Hanging Strap to support -(1) 6” Insulated Supply Air Boot & Grill - Includes up to 22ft length run. - Air Seal - (1) 5” splice collar (existing 5 inch supply, possibly for the bathroom had a pretty decent size hole in it at the chase) * All Labor & Materials Included in Estimate*
Arrived on site customer stated she was unsure if there was air coming out of the vents. Checked and verified air was coming out of the vents. Proceeded to the outdoor unit, and found a failed capacitor. Checked wire connection and searched for other possible issues; all was well. Spoke with homeowner and she approved the replacement. Replaced capacitor and started up unit without issue. Allowed unit to run for 30 mins and measured 55 degree temps at attic unit.