Frank was awesome in explaining what was wrong and documented everything with pictures. He was not trying to sell me on everything little thing that could be done, But was helpful in explaining what really was broken and needed to be fixed soon or today. He was honest, respectful, kind and went out of his way to make the experience fantastic. I highly recommend him and his company. I was also extremely pleased and excited that the day I called I got someone out to fix the problem that day. That was impressive.
Overall Experience
Quality
Price
Convenience
A blessing to know a company that hires honest and dependable employees
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Charles explained everything and was here every step to walk us thru the process.
Overall Experience
Quality
Price
Convenience
A service person should always carry new air filters with them on service calls, Every systems needs them replaced. Its hard for me to get in the attic and replace a filter at 82 years of age, I would have no problem paying extra for it at time of service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Incredible to find a great company with honest service tech Charles that we trust
Overall Experience
Quality
Price
Convenience
We have been using Jesse and his team for 3 years. Love their prices and customer service.
Overall Experience
Quality
Price
Convenience
I performed a 2 system heating maintenance on 2014 and 2005 gas systems. I checked amps, capacitors, filters, cleanliness, electrical, and safeties. I observed burning present on the upstairs control board, the capacitor for the upstairs is failing, the downstairs has poor filtration, and the systems do not have surge protection. I provided solutions to address these concerns. Customer approved replacing the capacitor for the upstairs and the work was performed at the time of service.
Performed a complete heating 2 system maintenance and inspection. 2016 Gas systems. Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. Verified system temperatures: return air temperature measured at 71°F; supply air temperature measured at 113°F and rising. Confirmed air filter was recently replaced by client; filter size is 20” x 25” x 4”. I visually inspected the outdoor unit, The outdoor unit was in good condition . Provided estimates for surge protection. Client would like to visit in the spring. Client would like estimate to add a humidifier into the downstairs system. Confirmed system was operating properly and heating upon departure.
Preformed Duct cleaning estimate. Client elected to have a full system cleaning done.
Performed a complete heating system maintenance and inspection. 2024 Gas system. Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. Spoke to client about duct cleaning. Verified system temperatures: return air temperature measured at 71°F; supply air temperature measured at 116°F and rising. Confirmed air filter was recently replaced by client; filter size is 20” x 25” x 4”. Aprilaire 210 client said he would change. I visually inspected the outdoor unit, The outdoor unit was in good condition Talked client about surge protection. Confirmed system was operating properly and heating upon departure. System Status: Operating normally at time of service.
I installed a new gas valve. Old valve has an all thread that I could not remove. This resulting in a redesign to install it properly. I tested and set the gas pressure of the unit. It is heating upon departure.
Performed a complete heating system maintenance and inspection. 2023 Gas system. Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. I noticed that the ducts and plenum boxes were dirty with dust. Could benefit from a duct cleaning. Verified system temperatures: return air temperature measured at 71°F; supply air temperature measured at 114°F and rising. Changed filter for client; filter size is 20” x 25” x 4”. I visually inspected the outdoor unit, The outdoor unit was in good condition Only noticed that the outdoor unit has no surge protection on it. Confirmed system was operating properly and heating upon departure. System Status: Operating normally at time of service
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. Found dirty blower wheel. Homeowner is not interested in having it cleaned to prolong the life of the system. Unit in good working order upon departure.
I preformed dryer vent cleaning, before I started I noticed the vent pipe for the dryer vent was detached from the roof where it exits and sending lint into the attic. Client stated they would fix the issue themselves. Preformed maintenance on a 2016 single gas. I tested all electrical components and safeties. All tested within manufacturer specifications. I did notice that the ducts had a sufficient amount of build up in them.client did not have filters at the time of inspection 20x25x4. I provided estimates to have the ducts cleaned. Unit was cooling upon departure.
Arrived on site, for heating maintenance on Trane 2020 condenser and 2016 Lennox furnace. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. Complementary air report show high levels of particulate matter. Discussed benefits of air scrubber air purification with homeowner. Homeowner asked for an estimate to his email to look over. Also noticed there was no surge protection on either unit. Recommended surge protection to protect electrical components.
We performed a heating tune up on 4 gas systems. Two systems are from 2023, one is from 2017, and one is from 2014. We checked amps, filters, electrical, cleanliness, air quality, and safeties. The systems are performing well. Customer spoke about an issue with the system that services the dining room area. We could not replicate the issue. The master bedroom unit has an emergency pan that is rusting through. The main living room unit’s blower motor has bearings that are becoming worn. The 2023 unit has a contactor that is heavily pitted and burnt. Customer recently had a power surge and one of the thermostats had been reset. We spoke about adding surge protection to the equipment. Customer declined options at the time of service for blower motor, emergency pan, contactor, and surge protection.
Arrived on site for no heat in vacant home. 2022 Trane furnace and condenser. Immediately noticed the thermostat was not completely seated onto the thermostat plate. This could cause a bad connections and prevent heat from turning on. I tested the thermostat before fixing it not firmly to the thermostat plate and the heat would not turn on. I then fully secured th thermostat to thermostat plate and tested heating again. Furnace completed heating cycle without issue. Upon opening up the furnace I found the insulation around the blower cabinet had come loose and was obstructing airflow over half of the blower housing. This is a major safety concern as he will not be able to dissipate from the furnace and could cause a fire or potential part failures. Before testing the furnace any further this issue will need to be addressed. I then spoke with Mr. Sharp about my findings. He advised me to go ahead and get both of the issues taken care of. I began repairs by remounting the thermostat to
Upon arrival, customer stated it is the same issue from last time. I could not replicate the issue. I ohmed the compressor, checked start amps, capacitor, incoming voltage, wires, run amps, and contactor. My only suggestion is adding a hard start kit and setting up the system on the trane home app. The app will allow for us to remotely view the operation of the equipment. This will limit unnecessary service call expense. Customer declined my assistance in setting up the app and the hard start kit. Collected via check.
Arrived on site for QC on 2 systems. Homeowner stated all was well with regards to normal system operation and did not have any questions for me. I begin my inspection at the outdoor units. I checked refrigerant pressures and found them both to be within manufacture specifications. I also checked all the wiring connections and did find a slightly loose connection in one of the disconnects. I was sure to make sure to tighten this down before proceeding further. Starting run amps look good on both units. I bubble tested the refrigerant lines to ensure good connections. and then proceeded to the indoor units and tested both drain lines and float switches. Both were working as intended. I also measured a 20° split from supply to return on both units. I verified all wiring connections on the indoor units. I tested amps on both blower motors and found them to be good. I also measured 20 A on all heat strips to ensure functionality. Units in good working order upon departure.
I performed a single system heating maintenance on a 2013 gas system. I checked amps, capacitor, filter, electrical, safeties, cleanliness, and air quality. I performed a dryer vent cleaning as well. System is performing within specifications. The air quality could be improved. I provided pricing to add an air scrubber. The indoor system is not protected by a surge protector, and the blower capacitor is on the bottom side of specs. I provided pricing for those items, also.
Upon arrival, I found the outdoor unit not coming on and making a humming noise. I quickly turned off the system disconnect. I found the capacitor bloated and dead on herm and fan. I installed a 45/5 capacitor for testing purposes and began checking the system out. I discovered the contactor is heavily burnt, the unit is starting with a high amp load, and the system is low on R410a. The outdoor unit is from 2006. After speaking with the customer, they elected to replace the capacitor and have a comfort advisor come out to go over system replacement options. Comfort advisor scheduled for 9/30 between 10am-12pm.
