Frank was awesome in explaining what was wrong and documented everything with pictures. He was not trying to sell me on everything little thing that could be done, But was helpful in explaining what really was broken and needed to be fixed soon or today. He was honest, respectful, kind and went out of his way to make the experience fantastic. I highly recommend him and his company. I was also extremely pleased and excited that the day I called I got someone out to fix the problem that day. That was impressive.
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A blessing to know a company that hires honest and dependable employees
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Charles explained everything and was here every step to walk us thru the process.
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A service person should always carry new air filters with them on service calls, Every systems needs them replaced. Its hard for me to get in the attic and replace a filter at 82 years of age, I would have no problem paying extra for it at time of service.
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Incredible to find a great company with honest service tech Charles that we trust
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We have been using Jesse and his team for 3 years. Love their prices and customer service.
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Upon arrival client stated that he needed the thermostat recalibrated, check his humidity settings and connect the Wi-Fi to his thermostat. We connected Wi-Fi with router information client provided, we recalibrated the thermostat and adjusted the humidity settings. We proceeded with the cooling maintenance and tested all electrical components inside on the unit in the attic. All tested within manufacturer specifications. We treated the drain lines of with total c and changed the filter. Temperature drop was 17 degrees. We proceeded to the outside unit to test all electrical components and run and start amps of the compressor and fan motors. We found that the outdoor unit was not running while the thermostat was calling for cooling. We brought the homeowner outside to show him and tested the capacitor. We found the capacitor to be failing at 37.4/ 40 ufs. Homeowner elected to have us replace the capacitor. All other electrical components tested within manufacturer specifications. Start
Demand call for downstairs gas system from 2014 turning on and off. Upon arrival customer stated that the system has been running and cooling but will turn off and the thermostat will go blank for awhile and then it will start back up and run like normal until it shuts off again. During my inspection the customer took me to his attic to show me the system, while we were up there I checked the water safety switch to see if it was activating and sure enough the primary drain line was filled with water which caused the water switch to activate. The customer then took me to where the system drain terminated which was in an upstairs restroom. I explained to the customer that we need to flush the drain line to remove the clog but I can’t guarantee the drain line wont get clogged up again due to the water heater being connected to the ac drain line. Customer agreed to have his line flushed and for me to check the rest of the system to make sure nothing got damaged when it was turning on and
Upon arrival Homeowner did mention how he could get his humidity down in the house. Current humidity is at 44%. He keeps his house set on 80-81 degrees. Advised to use the circulation setting to help curclate the air to keep humidity lower. Preformed cooling maintenance on single communicating gas system. We checked all electrical components inside, all tested within manufacturer specifications. Treated the drain line with total c. Filters did not need to be changed at this time. Temperature across the indoor coil was 20 degrees. We proceeded outside. Tested run and start amps of the compressor and fan motors, all tested within manufacturer specifications. Rinsed out door coil. Unit was cooling upon departure.
I retuned to our client home due to water dripping from secondary drain line. This time the float switch was not engaged but water was coming from the upstairs unit drain pan. Both primary drain lines are plumbed together and connect underneath the upstairs bathroom sink. I asked our client why he elected not to install a ball valve during the last visit and he said it’s because he plans on replacing the unit in the future. I highly recommended at least adding 1 but he declined. I proceeded to cut the primary drain line further down and was able to clear the clog and ensure it was draining properly. I also removed some residual water with my shop vacuum. Both units are cooling on departure.
** not covered under parts and labor warranty** Refrigerant per pound cost - reduced price because of major repair Liquid line dryer - filter for the refrigerant that needs to be replaced when opening the system to atmospheric pressure.
Upon arrival, I found that the compressor was in a thermal lockout. I cooled the compressor to allow myself to diagnose it. I found that the compressor is not pumping refrigerant. I further verified the failure by shutting the liquid line and found it would not pump down. I asked Kelsie to figure out the availability due to what time it was, and I continued progressing through my call. Kelsie informed me that the compressor is available and we will need to reach out to the customer in the morning to update with a timeline. I priced the refrigerant and liquid line dryer. I took a deposit of 200.00 and collected my dispatch.
Arrived on site customer stated that he thinks it could be the drain line as he had that serviced last yr. Inspected drain line and found it to be clear although a little sluggey. Tested capacitor on condenser and found it to have failed. Discussed with customer options for replacing cap. Homeowner elected to go forward with turbo 200. Replaced capacitor and unit came on without issue. Proceeded with unit maintenance 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected dr
Mr Hanna greeted us at door and showed us the alerts being displayed on his thermostat causing system not to function. Performed AC diagnostics: thermostat and outdoor equipment CDA board displaying high pressure lockout faults. Further inspection located a break in high pressure switch causing intermittent system lockout/faults. Performed courtesy repair: spliced the severed high-pressure switch back together and rerouted differently. After repair system automatically cleared alerts/faults. Put demand call for cooling from thermostat and system began functioning properly. Refrigerant charge is at manufacturers operate specifications. System cooling, draining, and functioning properly again at this time. Technician no charged homeowner due to call back and maintenance just performed.
Came out today for duct cleaning and dryer vent cleaning estimate. Found evidence of bacterial growth on vents. Also noticed a large amount of dust buildup in the plenum and surrounding ducts. Dryer vent was also very dirty with a large amount of lint buildup near the outlet. Discussed with homeowner options for getting these issues addressed and showed her some of the areas we were seeing bacterial growth. Homeowner stated she need to pray on it and she would get back to us.
Replaced and dated 10 in the ceiling filters.
Return trip to perform recommended work. Dome temperature sensor replacement under warranty Water rinse outside coils. After replacement performed complete maintenance and AC diagnostics. No current alerts displayed. System functioning properly at this time.
CLEAR DRAIN BLOCK - USING NITROGEN ONLY LEVEL 1 CONDENSATE DRAIN LINES NEED TO BE CLEANED OR THEY CAN CLOG WITH ALGAE AND DEBRIS Includes shop vacuuming when necessary and 1 PVC Coupling Removed water from downstairs emergency pan. Cleared primary. Restriction was in primary drain between indoor equipment and ptrap underneath sink. Performed drain test on equipment and sink after repair were made. System and sink draining properly again at this time. Recommend new drain pan. Homeowner requested discount on repair due to just being out here within the last two weeks to perform preventative maintenance. Dispatch/office authorized waving the service fee of $45..
I performed a 2 system cooling maintenance. I checked amps, capacitors, filters, drains, electrical, cleanliness, and safeties. I noticed that the primary drain line was leaking water. After further investigation, I found that the male threaded adapter was cracked. With not knowing if it was caused by us, I repaired the leaking drain with approval from Jacob. I noticed that both blower motors have build up and could use cleaning, the capacitor for the downstairs system is reading weak, and the downstairs could use a hard start kit. I provided options to address these noticed issues in an attempt to prolong the life of these units.
Came out today for QC visit on new install. Started inside at t-stat (Honeywell) turned system down to check over unit. System is level all wiring is good no error codes. Getting over 20 degree temp split. Drain line is draining at this time. System is clean. And operating as designed. Outside unit is level all electrical components are good and tight. All components are operating as designed. Pressures were within manufacturer specifications. Unit in good working order upon departure. Thank you for your time. Performed air flow balance to get more even distribution of air. Customer was happy with the changed and I explained to him that this is probably as good as we can get it due to how the existing ductwork was put together. 4 ducts running off of the same duct run.
Upon arrival immediately noticed outside condenser for upstairs system was extremely iced over. Further inspection found air handler evaporator coil extremely frozen. Dirty 20x25x4 filter but not dirty enough to cause airflow restriction and freeze coil. Anticipating refrigerant loss due to all other components are functioning. System requires 24hours to thaw to perform proper diagnostic. Informed homeowner that all breakers are off to prevent operations to thaw system. Scheduling return trip for diagnostics after 10am Thursday.