This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
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Overall Experience
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Very professional, on time and keep me informed with the outcome.
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Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
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Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
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Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
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We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
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Overall Experience
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Convenience
Upon arrival and initial inspection it was noticed that the unit for the offices was set to heat/cool with a high cool temp and high heat temp compared to the other two units for the large room. This caused the office unit to run in heat mode while the others were in cool mode. All drain lines were tested and appeared to be clear. All temperature splits were 20+ degrees and 55 supply temps which are perfect. All three thermostats were reading between 50-60% humidity. All systems are in good working order. We made sure to set all the thermostats to cool only to avoid any problems like this.
Arrived at our clients home for a single system cooling maintenance inspection. Our client provided filters to be replaced today. Once I replaced the filter at the indoor attic unit, I proceeded outside to test and inspect the condenser unit. I tested all the electrical components and ensure that they were all testing within manufacturer specifications. I also rinse the outdoor condenser coil as part of today’s maintenance. I then went back into the attic and treated the primary drain line. I measured the temperature coming out of the attic unit and ensured It was cooling with 20° temperature. I did find the indoor blower motor to have dust accumulated on it And subsequently is causing the motor to hive high run amps. The limit is 6.8 and it was currently measuring 4.6. I do recommend a blower wheel cleaning to help reduce the run amps of that motor. Everything else passed inspection today and the unit is cooling properly on departure.
Upon arrival met Lee in parking lot and she instructed that I park in handicap spot close to door/lobby. Ceiling tile was removed and ptrap exposed with damaged insulation around p-trap primary condensate drain line. Found clogged ptrap to be root of water damage to ceiling tile. Ptrap was also missing cap on the lower side of trap. Cleared primary drain and ptrap with two-CO2 cartridges. Poured drain treatment into ptrap and primary. Created a fitting out of gas pipe/gas cap/electrical tape…for lower side of p-trap drain to prevent future damage …if drain line were to back up again it will trip the float switch properly and not flow out of tee/p-trap. Properly Re-insulated p-trap with new Armaflex. Also found & repaired exposed copper refrigerant drain lines with water flowing out of insulation. System now draining properly again at this time. Left damaged tile outside next to white bucket. Photo documentation attached
Warranty replacement of Carrier manufacturing evaporator motor. Includes: filing warranty claim paperwork, acquisition/delivery of warranty components, installation labor. - Ran minor diagnostic of cooling after motor replacement. - Refrigerant charge is within manufacturer specifications. - 19 degree temperature drop across the coil - system cooling, draining properly upon departure. System still needs AC maintenance. Clean coils & drain line treatment. Office/dispatch will contact homeowner to schedule and perform maintenance.
Presenting options for repairs only. Not responsible for damages found during other contractors inspection/diagnostic.
Created and sent estimate for a full system estimate and also a new mini split install option.
System not functioning due failed blower motor. System warranty expired 2021. Checked non operating refrigerant charge was low Evaporator partially frozen. Contactor, capacitor, & hard start kit are good. Per Trane: motor back ordered 3-5 weeks Homeowner interested in receiving estimates for replacements due to high cost of repairs. Filled out turnover request form
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Found water in emergency drain pan on downstairs unit. Upon testing discovered water not draining properly through primary drain line. Found float switch in water but not triggered due to gunk built up on the switch. Float switch is intended to shut off the unit when water is not draining pro
Upon arrival drain was clogged, added a blow out valve and blew out drain line. Showed customer how to used blow out valve. Preformed cooling maintenance all electrical components are within manufacture specifications. Customer didn’t have filter to changed. Unit was cooling upon arrival.
DUCT CLEANING PKG-1 (2-system) : 12 Supply's and 1 Return, Remove and Clean all Supply vents and Return grills. Contact clean Ducts with Roto brush machine. Includes Antimicrobial Fog* (Save $139) *Rusted/Over painted vent and/or have bacterial growth are not guaranteed. Also, any vents with caulking around them are Homeowners responsibility of re-caulking.
Arrived to our clients home. For the unit not cooling properly. On arrival the unit was off. I proceeded to turn the thermostat on and proceeded into the attic. I did a visual inspection on the air filter and ensured the indoor unit was on and running. I then went outside to the outdoor heat pump. I found the compressor was not running due to a failed capacitor. I checked other electrical components and ensured there was standing refrigerant pressures. I showed my finding to our client and they elected to replace the capacitor only today. They do have a maintenance plan with another company but want to check the status before potentially switch over to us. Once the work was completed I went back inside to test the temperature drop and checked refrigerant pressures again. The system is under a lot of heat load and will take a few hours to reach the desired temperature. The compressor is starting at 74 amps which is more than 50% its capacity, I am recommending a hard start kit also. T
We performed a 2 system safety check. We examined the electrical, drains, safeties, cleanliness, and refrigerant. We found that the capacitor and contactor for the upstairs unit was wore and ready to fail. The upstairs was starting with higher amps, the downstairs was starting with higher amps, both outdoor units were filthy, the downstairs emergency drain pan has rust deposits on the bottom side, and the thermostat for the downstairs unit may be failing. The refrigerant look low by the gauges, but we had perfect temperature splits. We told the customer and advised that we wait to see how they perform. If we need to charge the units, we can always come back. All work was been performed and collected on. Repairs the customer stated he was interested in performing
Came out today for QC visit on new install. Started inside at Tstat (Honeywell) turned system down to check over unit. System is level all wiring is good no error codes. Getting over 20 degree temp split. Drain line is draining at this time. System is clean and operating as designed. Outside unit is level all electrical components are good and tight. Pressures were within manufacturer specifications. All components are operating as designed. Unit in good working order upon departure. Spoke with homeowner about surge protection. He asked for an estimate to look over with his wife.
Found water in drain pan and float switch tripped. primary drain line on both units are tied together Necessary to install blowout valve in order to isolate the pressure. Install two blowup valves, one on each unit and cleared drain line. Also adjusted drain line pitch to ensure proper drainage. Measure 20° temperature split from supply to return. Dumped 2 gallons of water down each drain line to check for leaks and ensure proper drainage. On the outdoor unit, I found a bad contactor testing at 21 ohms. This is outside of manufacture, specifications and expected to fail. Advised customer of the bad contactor. He did not want to go forward at this time, but said he would call to schedule soon. Both units in good working order upon departure.
I performed a 2 system cooling maintenance on 2 RTUs. The systems are not allowed to shut down so I checked them to the best of my abilities. I found that the condenser and evaporator coils were dirty. I performed a cleaning and replaced the filters. I took a temperature rise from the condenser coil to the condenser fan. The systems are cooling to manufacture specifications. 2 condenser cleanings 2 evaporator no rinse cleanings