This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
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Overall Experience
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Very professional, on time and keep me informed with the outcome.
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Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
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Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
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Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
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We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
Overall Experience
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Overall Experience
Quality
Price
Convenience
Investigated a burning smell that customer experienced this morning. Evaluated the electrical components inside of the system to ensure proper function. Customer stated that the thermostat was off and reading 62 this morning. They proceeded to turn the system in heat and set to 68. The temperature gap is too big and caused the heating strips to engage. This would produce a burning smell. System is operating to manufacture specifications.
Performed maintenance on a 2017 zoned gas system. Checked amps, capacitors, filter, electrical, cleanliness, and safeties. System is performing to manufacture specifications.
The customer stated that the HVAC system wasn't heating but would cool the home. He also stated that the system had maintenance performed recently. Upon inspection, I found the system off due to code "31" failed pressure switch. I found the rubber hose detached from the pressure switch. Once reconnected, the furnace fired up without issue. The hose must have been detached from pressure switch while testing for functionality. No further issues at this time.
Performed zoned single system heat pump. System is from 2020. Checked amps, capacitor, filter, electrical, heating strips, cleanliness, and drains. We investigated an issue that the customer brought to our attention involving the illnesses in the home. The return plenum is undersized and not properly sealed to the system. The system does not currently have a float switch to help defend against water damage in the home. Provided pricing to address known issues.
Performed single system heating maintenance. System was installed in June of last year. Checked amps, capacitor, cleanliness, filter, drain, electrical, flame sensor, igniter, inducer, and safeties. System is heating to manufacture specifications. Suggest adding a surge protector to protect the control board, blower motor, and inducer inside of the furnace.
The customer stated that the thermostat was having the same issues as before after replacing the existing thermostat. The problem seems to be intermittent and the thermostat wires may be compromised. I swapped the yellow wire for cooling with the orange wire and the system started cooling after factory time delay. If problem persist, the thermostat wire will need to be replaced. No further issues at this time
System was working upon arrival. Customer stated it would suddenly start getting hot. Thermostat seems to put itself in a delay. I removed the thermostat and jumped R to Y and cycled by the breaker on the roof multiple times. Thermostat needs to be replaced.
Move thermostat behind unit Build base up to 12” Replacement copper line Replacement control wire
System Change out ****** Air Return DUCTWORK ****** Two front bedrooms. Will connect the air returns to the system all the way to the return box. **** If the customer agrees on the price for the XR 16 two-stage compressor system. Will give the air returns FREE for both bedrooms.. **** The customer has to agree on the estimate today, October 7. To receive the air returns for free. The value for adding the air returns is $1300 for both returns. Customer has to agree on the estimate October 7….. 50% down payment is required.
Found a bad Goodman control board. Thermostat was shut completely off with no 24v on any of the terminals. Control board was sensing voltage to hi heat, cool, and low heat. System is operational but the blower will not shut off. Attempted to call standard to price a board but they were closed. We will get a price for the control board on Monday. System is 4 months outside of warranty.
Came out for 2 system maintenance. Downstairs unit our install 1 year old. All components are operating within manufacture specifications in heating and cooling. Recommend adding pan treatment in both systems. Customer approved change out of 210 April air filter. Upstairs unit blower is dirty recommend cleaning also no float safety switch or blow out kit recommend adding. Both systems are operating at this time. Thank you for your time.
Performed single system heating maintenance. Checked amps, filter, cleanliness, flame sensor, igniter, gas valve, ducts, drains, electrical, and safeties. System is heating to manufacture specifications. Recommendations 1. System has excessive dust build up causing poor air quality and part stress. Recommend performing duct cleaning and blower cleaning. 2. System does not have any form of water safety. This can lead to water damage to ceilings and even flooring depending on severity. Recommend adding float switch and blow out valve. Also, suggest doing a drain treatment. 3. System currently has air loss at the supply plenum due to the seal coming up. Recommend resealing the supply plenum. 4. Recommend upgrading filter to a Aprilaire to try and help keep the system cleaner.
Performed 2 system heating maintenance. Checked amps, filters, electrical, flame sensors, pressure switches, igniters, inducers, flues, blowers, and cleanliness. Systems are heating to manufacture specifications. Suggestions and concerns 1. Ducts and blowers are dirty and need cleaning. Excessive dust causes extra stress on the major components of the system and will cause failures down the road. Examples: compressor, blower evaporator coil failures. 2. Water safety- neither system currently has any water safety switches to help detect clogs before major water damage occurs. 3. Suggest system upgrades due to age. Systems are outside parts warranty and are 12 years old.
Fall PM- Checked: blower motor and wheel, electrical wiring and connections, safety controls, airflow, temperature rise, thermostat, amp draws, capacitor, heat strips, sequencers, fan control relay, compressor, contactor, refrigerant level, reversing valve, defrost controller and defrost cycle, condenser fan motor, and overall function.
Came out today for 1 system maintenance. Our install 4 months old trane inverter system. Started by checked all heating components to verify proper heating sequence. Burners and inducer and operating as designed. All safeties are operating as designed. Surge protection and uv light are operating properly at this time. Recommend pan treatment to keep drain lines clear. Adding pan treatment to keep drain lines clear