This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
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Overall Experience
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Overall Experience
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Convenience
Overall Experience
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Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
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Very professional, on time and keep me informed with the outcome.
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Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
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Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
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Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
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We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
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Arrived on site, found unit cycling on for a short period of time and quickly shutting down. I started my inspection at the outdoor unit. I tested the capacitor and found it measuring 41.22 out of 45 on the compressor side and 7.8 out of 10 on the fan side. Manufacturer specifications state +/-5% is within range making this contactor likely to fail in the near future. I tested the contactor for resistance and measured 21.03 ohms, when I expect to see 15 +/-5ohms. This coupled with the fact that I could see burning and pitting around the contacts leads me to believe that this contactor is likely to fail at some point in the future. Proceeding to the attic unit, I found a fresh filter in the unit. I then inspected the float switch and found its housing to be full of water. I further tested the drain line to make sure that it was indeed blocked and was able to confirm. I then brought these issues to the homeowner, who elected to - replace contactor 1.5 pole 40amp - install Turbo Multi Us
Demand call for electric system from 2014 not cooling properly. Upon arrival customer mentioned that in the past they’ve had to add refrigerant and they recently added refrigerant back in May. They change the air filter about every 3 months. Yesterday she said she noticed the system outside was iced over which is the reason they called us. During my inspection I did a visual inspection to see if there was any signs of oil residue or signs of a leak anywhere. I turned the system and hooked up my gauges and right away I was able to tell the system was low on refrigerant. I took a video and showed the homeowner and the son in law Brian. We talked about doing a bandaid solution which is just topping off the system with refrigerant or doing a more permanent repair. They decided to just do the bandaid repair, I made sure they understood that there’s no guarantee, warranty, or money back with this kind of repair. They know the risk of just topping off the unit and want to move forward with
Arrived on site, for duct cleaning estimate. Counted 12 supplies and 4 returns downstairs. Counted 6 supplies and 4 returns upstairs. Found grills to be caulked, and informed homeowner that we would not be responsible for caulking the grills back after the duct cleaning was performed. Found homeowner to be using 1 inch filters, recommended using 4 inch filters to provide better filtration as his filter boxes have the capability to use them. Showed pictures of ducts to homeowner and reviewed duct cleaning estimate options. Brought to homeowners attention that his units used to have air scrubbers installed on both of his units, and provided estimates for reinstalling them at the largest discounted price we could provide. Also informed customer we would seal the 2-3 inch hole in the return that was left exposed to attic air should he go forward with an estimate.
Arrived to master bedroom unit not working. Our client could feel and hear the indoor attic unit running but no cold air. We immediately started outside on the condenser and diagnosed a failed capacitor. The contactor was testing high within manufacture specifications. We showed our findings to our client and they elected to replace the capacitor under warranty only. They elected not to address the dirty outdoor coils nor join maintenance again. Once the capacitor was replaced we measured Freon pressures and temperatures at the indoor unit. The unit was cooling with a 19º drop. Unit is cooling properly on departure.
Arrived to unit off at the breaker. Homeowner replaced capacitor and the condenser fan motor would not turn on. Checked the capacitor the homeowner installed and found testing within manufacturer specs. Tested bearings on fan motor and found them to be in rough shape. Unit started up without issue. Measured start amps and found them to be high. Condenser fan was also pulling high amps but below the FLA rating. Contactor was looking pretty burnt and pitted and testing with high ohms, but within range. Cycled unit on and off several times with rest periods and everything was operating as it should. Advised homeowner of my findings, and provided a quote so he could get an idea of what the motor would cost. Homeowner would like to set up comfort advisor visit I order to get an idea of what a full system replacement would cost. Set up for Friday afternoon.
Preformed cooling maintenance on 2020 single system. Upon arrival met homeowner a he front door. Client had no concerns at this moment. I proceeded to the attic, where I tested all electrical components. All tested within manufacturer specifications. I did notice the drain pan to be full of water. I found that the drain line was clogged and backed up into he secondary going into the drain pan. Water is currently draining out of he drain pan to the outside of the home. Temperature across the indoor coil is at 20 degree split. I changed the filter for the client. Size 20x25x1. I proceeded outside to test all electrical components along with run and start amps of the compressor and fan motors. While testing i found that the capacitor and Contactor are testing outside of manufacturer specifications range. I also found that the start amps for the compressor motor was testing over the 75 max amps on the manufacturer specifications range. I did provide estimates for the client to address all
Upon arrival, I found that the door switch was tripped due to the customer removing it. The customer had already changed the fuse. I suspect it popped during the rough storm that came through a few days ago. I inspected the low voltage wires and the contactor and found nothing out of the ordinary. I presented options for surge protection and a hard start kit, and the customer declined. I collected 129.00.
Provided courtesy call to confirm appointment and verify address. VIP Annual Maintenance Member Today Performed AC Maintenance visit - Provided a demand for cooling at thermostat. - Air distribution motor/assembly/wheel dirty. - 20x25x1 Air Filter clean - Treated drain lines. System draining properly and not retaining water. - performed test on float switch. - Washed/water rinsed outdoor condenser coils. - checked all electrical components/amp draws - refrigerant charge is within manufacturer operating specifications. - system providing a 19-20+°F delta temperature drop across the coil - photo documentation attached - cooling maintenance checklist form filled out and attached. Priority Recommendation: - 7.5 mfd run capacitor for indoor air distribution motor. (Homeowner authorized, replaced on today’s visit.) - System cooling, draining, communicating/functioning properly and at manufacturers specifications upon departure. Additional recommendations. - Compressor saver hard sta
I arrived at the home due to it not cooling properly. I initially went to the indoor unit and found both thermostat to be off. I turned the upstairs thermostat on and proceeded outside to the heat pump. I found that it was cooling properly. I turned the downstairs thermostat on and it was sending the correct signal to the board. Subsequently the board was not sending signal to the zone damper motor. I initially thought it was a failed zone control board. I proceeded back outside and checked refrigerant pressures. While outside the heat pump went into a lockout due to “temperature sensor issues” on the data plate. Both thermostat were on but the zones had switched. I further diagnosed that the downstairs thermostat was sending the incorrect signal. Instead of cooling it began to heat the home and the conflicting signals were causing the heat pump to lockout. I went into the program settings of the downstairs thermostat and found it to not be programmed correctly. It was programmed fo
Performed AC Maintenance/ VIP Annual Maintenance Member. Equipment is one year old. - Systems return air plenum, air distribution motor/assembly are still clean. - Filter aprilaire #213..requires replacing.( homeowner said that he has one on order and will install when it arrives) - Treated drain lines. System draining properly and not retaining water. - Provided a demand for cooling at both thermostats. - Thermostats, control boards, sensors, and zone dampers are communicating/functioning properly. - Washed/water rinsed outdoor condenser coils. - checked electrical components/amp draws - surge protectors are still functional - UV light/bulb in supply air distribution plenum is still functional - refrigerant charge is at manufacturer operating specifications. - system providing a 20°F - 21°F temperature drop across the coil - photo documentation attached - cooling maintenance checklist form filled out and attached. - System cooling, draining, communicating/functioning properly and at
I performed a single system cooling maintenance on a 2016 Heat pump system. I checked amps, capacitor, filter, drains, electrical, safeties, cleanliness. The system is cooling good with some suggested actions. I noticed that the indoor equipment and ducts are fairly dirty. The evaporator coil has dust build up, the blower motor has growth all over it. This leads to poor air quality and added stress on the system. The emergency drain pan 32x62 has a large amount of rust present. It is recommended to replace before the pan begins to leak to reduce the chance of water damage to the home. The compressor’s starting amps are on the higher side. This can result in permanent damage to the compressor and premature failure. I provided options to address these concerns.
Upon arrival and initial inspection it was noticed that the unit for the offices was set to heat/cool with a high cool temp and high heat temp compared to the other two units for the large room. This caused the office unit to run in heat mode while the others were in cool mode. All drain lines were tested and appeared to be clear. All temperature splits were 20+ degrees and 55 supply temps which are perfect. All three thermostats were reading between 50-60% humidity. All systems are in good working order. We made sure to set all the thermostats to cool only to avoid any problems like this.
Arrived at our clients home for a single system cooling maintenance inspection. Our client provided filters to be replaced today. Once I replaced the filter at the indoor attic unit, I proceeded outside to test and inspect the condenser unit. I tested all the electrical components and ensure that they were all testing within manufacturer specifications. I also rinse the outdoor condenser coil as part of today’s maintenance. I then went back into the attic and treated the primary drain line. I measured the temperature coming out of the attic unit and ensured It was cooling with 20° temperature. I did find the indoor blower motor to have dust accumulated on it And subsequently is causing the motor to hive high run amps. The limit is 6.8 and it was currently measuring 4.6. I do recommend a blower wheel cleaning to help reduce the run amps of that motor. Everything else passed inspection today and the unit is cooling properly on departure.
Upon arrival met Lee in parking lot and she instructed that I park in handicap spot close to door/lobby. Ceiling tile was removed and ptrap exposed with damaged insulation around p-trap primary condensate drain line. Found clogged ptrap to be root of water damage to ceiling tile. Ptrap was also missing cap on the lower side of trap. Cleared primary drain and ptrap with two-CO2 cartridges. Poured drain treatment into ptrap and primary. Created a fitting out of gas pipe/gas cap/electrical tape…for lower side of p-trap drain to prevent future damage …if drain line were to back up again it will trip the float switch properly and not flow out of tee/p-trap. Properly Re-insulated p-trap with new Armaflex. Also found & repaired exposed copper refrigerant drain lines with water flowing out of insulation. System now draining properly again at this time. Left damaged tile outside next to white bucket. Photo documentation attached
Warranty replacement of Carrier manufacturing evaporator motor. Includes: filing warranty claim paperwork, acquisition/delivery of warranty components, installation labor. - Ran minor diagnostic of cooling after motor replacement. - Refrigerant charge is within manufacturer specifications. - 19 degree temperature drop across the coil - system cooling, draining properly upon departure. System still needs AC maintenance. Clean coils & drain line treatment. Office/dispatch will contact homeowner to schedule and perform maintenance.