This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
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Overall Experience
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Convenience
Very professional, on time and keep me informed with the outcome.
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Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
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Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
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Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
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We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
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Overall Experience
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Convenience
Dryer Vent Cleaning performed pictures sand videos included. Found bad seal around dryer vent lots of lint behind dryer. Made certain to address this after cleaning the dryer vent. Proceeded with heating maintenance, homeowner stated all was well with regards to normal unit operation. Proceeding to the furnace I cleaned the flame sensor and verified its functionality. I then tested the pressure switch and cleared it ports to prevent malfunction. I then tested measured amp draw on the inducer motor and found it to be within range. Igniter was performing as intended and I was the able to verify gas valve and burners were behaving properly. Blower wheel has a decent amount of dust on it. Recommended homeowner use 4 inch filters as he has the filter cabinet to use them. This will provide better filtration and keep the system working for longer. Air advice was not uploading the report. Informed customer I will send this to him once I have a good connection. System in good working order upon
Arrived on site for heating maintenance, homeowner stated all was well with regards to normal unit operation. Began inspection at the outdoor unit and found the contactor was showing signs of pitting and burning and was also testing with higher than manufacturer specified resistance. Capacitor was testing within manufacturer specs. Proceeding to the furnace I cleaned the flame sensor and verified its functionality. I then tested the pressure switch and cleared it ports to prevent malfunction. I then tested measured amp draw on the inducer motor and found it to be within range. Igniter was performing as intended and I was the able to verify gas valve and burners were behaving properly. I brought the worn contactor to the homeowners attention and he elected to put it off for now as he intends to only use the cooling for a few more weeks at most and will address the issue later. System in good working order upon departure.
Arrived on site for dryer vent cleaning and water coming out of secondary drain line. Began inspection at furnace, found water in very rusty drain pan. Tested drainage of primary drain line and found it to be draining but slowly. I also noticed large amount of gunk in p trap. I then noticed that water was leaking out around the fittings going into the primary coil drain pan. Due to a large amount of mastic around the fittings it was impossible to see the condition of these fittings. Discussed options addressing this issue with the homeowner including a drain line rebuild with float switch and blowout valve. Homeowner elected to address the immediate water leak and slow draining drain line. I proceeded to clear the water from the drain pan, and install the blowout valve and found the fitting to the primary line severed behind the mastic seal. This breakage is certainly the cause of the leak. I was then able to replace the male fittings and leak test the line without issue. I then perf
Preformed heating maintenance on a single system gas furnace zoned. I tested all electrical components inside the furnace and all tested within manufacturer specifications. Temperature being supplied to the home was at 107 degrees and 80 return. I changed the filter for the client. Aprilaire 210. Checked for cleanliness of the unit and duct work. All is clean. I noticed the unit did not have surge protection on it. I provided estimates for adding 2 surge proctors one for the inside unit and one for the outside unit. Unit was cooling upon departure
I returned to install 2 surge protectors. I installed one wired for 120v for the furnace and one wired for 240v for the condenser. I verified that they are fully operational and wired correctly. I collected upon finishing the work. 3 year warranty / 10,000 dollar coverage if part fails to do it’s job
I performed a single system heating maintenance. I checked amps, capacitor, filter, electrical, cleanliness, and safeties. The system is performing inside of manufacture specifications. I noticed that the system does not have surge protection and that the chemical levels are high. I presented options to address th3se area of concern. Customer is interested in surge protection for his equipment and may move forward with installing them.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw- inconsistent over amping advised hard start kit/soft start kit to reduce wear and tear on unit 7. Checked condenser fan motor amp draw. 8. Inspected return filter- homeowner would like to change themselves in a month 9. Inspected return plenum for debris 10. Measured temperature differential from supply to return. 20 degrees measured. 11. Inspected drain lines and treated to prevent blockages and treated 12. Rinsed condenser unit to promote heat exchange All is well unit regards to normal unit operation. Unit in good working order upon departure.
Arrived on site and was shown the thermostat and unit that were not responding. Onsite crew informed me that earlier today they attempted to cool the space but the thermostat on the wall was completely blank and unresponsive. I checked and confirmed tat the back plate was not receiving the proper voltage. Onsite management opened up a utility closet and sowed me one electrical panel. I confirmed nothing was popped on it. I saw a larger second panel and identified a single breaker was popped. I reset the breaker and went back to check voltage. I was now getting the needed power. I replaced the thermostat back on the wall and the unit it immediately kicked on. I let management know where they could find and identify the tripped breaker and they let me know that in 4 yrs they had never even opened the second panel. The system is now up and running and cooling on departure.
Demand call for heat pump system from 2013 turning on and off. Upon arrival customer showed me the thermostat, attic access, and unit outside. We turned the system on at the thermostat and I immediately noticed the system turned on and off. I turn the fan on only and it ran just fine. I started isolating components to see if anything was causing it to turn off but every time I took a component off the system still did the same thing. However when I removed the outdoor unit from the circuit and turned the system on in ac mode the air handler in the attic did turn on and off it stayed on. This led me to believe something outside was causing the problem but when I was testing all components outside everything was testing good. I got on the phone with tech support and they had me test a couple things and after that they still couldn’t identify the problem. I informed the customer what was going on and where we stand with the system. I manage to get the system to run by bypassing the c
Arrived on site, found thermostat with the option for a reboot. Customer stated they had tied that multiple times and would just wind stuck again. Customer stated that it had not been working after they returned after the storm and found no power in the home. Turned off power at both the indoor and outdoor units. Then powered on outdoor condenser and waited a few minutes before powering on indoor. Thermostat indicated an update was occurring, but customer stated this is what it was doing before I arrived. Thermostats was able to complete the update and complete system came on without issue. Measured a 20 degree temperature split. Allowed unit to run for 30 mins without issue. Discussed surge protection with the home owner and walked him through how to reset power on the system himself should this issue occur again. Homeowner declined surge protection at this time, but was open to the idea in the future. System in good working order upon departure.
Arrived on site, was given code of 6950. Tried code on all 3 key boxes behind the building. None of them opened when supplied the code. Informed front office staff and asked if they had another code or someone I could call who might have the code. They did not and said their manager was out sick and couldn’t be reached. Informed them that it would be a $99 dispatch fee since we couldn’t perform the maintenance. Staff informed me they would call the manager when he was back for payment and rescheduling. Staff did not have filters to replace at this time either.
Returned to our clients home to replace the blower motor and wiring harness under warranty. I ensured the system was cooling properly and discussed the importance of adding a return vent. Jason mentioned that they had plans of conditioning the garage space. We discussed adding a dedicated supply and additional return in this area. They would like to revisit the option in the future. The unit is cooling with a 19º drop on departure.
Arrived on site customer stated he started smelling a burning smell and shut off the thermostat to the master bedroom. However, the thermostat outside the room wired to the same system was still on. Tested voltage on transformer and measured 24V. Jumped R to G for fan and the blower motor was not running. Measured 120 volts at power plug to motor and noticed burn marks on the ground pin to the motor. Advised homeowner that his blower motor has burnt out and this could be due to either a power surge or a lack on return air. Unit shut off at outdoor breaker to prevent damage to the system. System is under parts and labor warranty. Parts are being shipped and will arrive Friday afternoon. Window unit delivered to customer.
Arrived on site, found water in drain pan. Provided quote to clear drain line. Building manager gave me verbal approval over the phone to go ahead with the work. I started by clearing the drain pan of water and sucking out the p trap. I then proceeded to blow out the drain line with nitrogen. I then tested the drain line with several gallons of water to verify that the drain line was draining correctly. Turned on system without issue and continued to run.
Demand call for upstairs system not cooling. The system is throwing air just not cold air. During my inspection I checked voltage and I was getting high voltage, but while checking for the low voltage I found a wire to be disconnected. I took a video and showed the customer, after connecting the wire the system kicked on and started cooling. I checked the rest of the electrical connections and components and checked temperatures. The system is running and cooling upon departure.