This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
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Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
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Overall Experience
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Very professional, on time and keep me informed with the outcome.
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Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
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Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
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Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
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We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
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Found a snake stuck on top of the unit,,,(condenser fan motor), prat of the body was wrapped around the shaft/ grill, and parts at the bottom. All of it was removed from the unit( smaller unit #1),,, customer signed up for the maintenance agreement ,,,, condeser unit was washed today,,,unit was set to cool , unit came on normall.
Found leak in evaporator coil around TXV. Unit is not cooling. Rescheduled appointment to Friday due to rain preventing a complete system check to ensure there are no other outstanding issues.
I arrived to our clients home for concerns about high humidity in the home. We discussed current humidity levels and desired humidity. Victoria would like it in the mid 40’s. We briefly discussed how the unit doesn’t have full capacity to remove that much humidity being a builder grade unit but I would investigate why she was experiencing high levels. I proceeded into the attic and immediately found a fresh air damper motor It was programmed to run for 30 mins of every hour. I brought this to our clients attention and suggested we turn off the damper. They agreed and I shut it off. I then proceeded to preform the cooling maintenance on the system. I started outside by testing the electrical components of the condenser. I found a capacitor that is beginning to fail and subsequently it is causing the compressor to have high start amps. It is also causing. The contactor to overarch and have burn marking on the contactor pads. We discussed replacing these components but victorias fathe
Customer stated that the upstairs apartment is not cooling,, that the thermostat is not keeping up. Started diagnostic at the outdoor unit, found the unit off,, due to a pitted contactor, last visit we recommended a bundle electrical repair because contactor was in bad condition, weak capacitor and weak hard start kit, we managed to get the unit up and running for now but we don’t know how long it would last .
Arrived at our clients home for a single system cooling inspection. Our client did provide a filter to be replaced today. Once replaced I proceeded outside to test the electrical components of the unit. Everything passed inspection today. I did also wash the coils of the outdoor unit and showed these pictures to our client. Both indoor and outdoor units are without surge protection. I proceeded inside and tested the supply temperature as well as the blower motor amps. The motor is reading high draw due to the dust collected on the wheel. I also showed these findings to our client and she requested an estimate for a drain pan replacement and a blower wheel cleaning. The unit is still operating and cooling properly.
Performed a 3 system spring maintenance ( AC / Electric heat). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked refrigerant pressures. 7. Checked compressor amp draw. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris/ dirty. 11. Inspected evaporator coil. 12. Inspected blower motor/ blower wheel. 13. Checked blower amp draw. 14. Measured temperature differential . 15. Inspected drain lines. 16. Washed condenser unit. All 3 condenser units were extremely dirty,,, we did a deep wash on all of them. Found a bad overflow switch on unit #4A,, It was replaced today. Found no more issues/concerns at this time, units are working properly.
Performed a 5 system spring maintenance ( AC/ electric heat). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked refrigerant pressures. 7. Checked compressor amp draw. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris/ dirty. 11. Inspected evaporator coil. 12. Inspected blower motor/ blower wheel. 13. Checked blower amp draw. 14. Measured temperature differential . 15. Inspected drain lines. 16. Washed condenser unit. Recommendations Unit #6 - blower cleaning- very dirty blower wheel. Will cause undue wear and tear on the motor. Unit #7 - contactor testing at very top end of acceptable range 10-20ohms. Reading 20 ohms indicating that this contactor is likely to fail Unit #32a- contactor reading low- 5/7.6ohms Unit #32B- bo
Preformed a 2 system cooling maintenance inspection. I began by checking both outdoor units. I tested all the electrical components for both units and found the main area unit’s capacitor to be testing low. Subsequently it is causing the compressor to have high start amps. I showed this to Mr Dowling and we discussed options to replace the capacitor under warranty and also add hard start kits to help reduce the amount of start amps to both compressors. I proceeded into the attic and tested the blower motors for both units. The front area unit motor amps are high and both units have dust accumulated on the blower wheels. I will send an estimate for pulling and cleaning the blower wheels and we can continue to monitor the systems performance over time. Mr Dowling did elect to install 2 Hardstart kits today and immediately the start amps were reduced. Both units are running properly on departure.
Arrive to replace and repair exterior fresh air intake. I was able to properly install and secure the new vent cap. Once Secured I sealed it with clear silicone and took pictures of the work that was completed today.
Unit 35: Moderate amount of dirt on condenser coils, washed out condenser coils. Contactor was testing within range. Start and run compressor amps were within range. Fan run amps were with in range changed air filter on the indoor unit. Blower motor amps were within range. Evaporator coil had a slight amount of dust buildup but nothing significant. Blow motor was starting to accumulate dust. Unit 36: Moderate amount of dirt on condenser coils, washed out condenser coils. Contactor was testing within range. Start and run compressor amps were within range. Fan run amps were with in range Unit 37: Moderate amount of dirt on condenser coils, washed out condenser coils. Contactor was testing within range. Start and run compressor amps were within range. Fan run amps were with in range. Could not complete indoor units for 36 and 37. We need a 12 or 14 foot a-frame ladder at least. 10 foot ladder or extension ladder is not enough.
Performed a2 system spring maintenance ( AC/ Electric heat). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked refrigerant pressures. 7. Checked compressor amp draw. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris. 11. Inspected evaporator coil,,,evaporator coil on 33B there’s some insulation stuck inside ,it need to be removed as soon as possible for better performance,,,it’s causing airflow restriction. 12. Inspected blower motor/ blower wheel. 13. Checked blower amp draw. 14. Measured temperature differential . 15. Inspected drain lines. 16. Washed condenser unit. Found no more issues/ concerns at this time, units are cooling properly at this time.
Performed a 4 system spring maintenance ( AC/Electric Heat). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty,,,#9,31,10 will need a deep cleaning ,, mini split, #33A,33B regular wash. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor,,,#31 has a bad 5MFD fan capacitor ,,needs to be replaced, #10 needs electrical rebuild due to a bad hard start kit / contactor. 6. Checked refrigerant pressures. 7. Checked compressor amp draw. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris/ dirty. 11. Inspected evaporator coil,,,evaporator coil cleaning is needed on mini split and #9,, both are very dirty. 12. Inspected blower motor/ blower wheel,,,,,,,#9,#10 need blower cleaning, blower wheels are extremely dirty. 13. Checked blower amp draw. 14. Measured temperature differential . 15. Inspected d
Performed single system cooling maintenance. I checked amps, capacitor, filter, electrical, drains, cleanliness, ducts, temperature differential, and refrigerant temperature. The system is performing well mechanically and inside of manufacture specifications. I spoke with the home owner about issues that were noticed during the maintenance. I observed that the blower motor has build up present on it. This results in added wear on 5e blower motor and can cause failure. The customer had a u/v stick inside of the unit and it was burnt out. The secondary drain is currently plugged and without a back up float switch. The system has 2 air leaks on the supply side causing the system to cool the attic. I brought these noticed issues to the customer’s attention and provided options to address them.
Arrived for the upstairs unit not cooling properly. Our client had replaced thermostats and fuses without any luck of turning the unit to cool. I immediately went outside and found a failed contactor. I further tested the capacitor and ensured it was still good. I showed my findings to our client and she elected to replace the contactor and join our maintenance plan for both units. I made sure the unit was cooling properly with a 20° drop and our client informed me she leaves the unit off upstairs unit she wants it cool. I recommended that she leave the thermostat on at a 77°/78° set point so that the unit does not have to work extra hard to cool the upstairs space. We also discussed moving the chair in front of the return grill just a little to let the unit breathe better. When testing the unit I found the compressor start amps to be very high. Over manufacture specifications, I sent an estimate for a hard start kit that will help bring the start amps down and help extend the life
I arrived at our clients home for concerns that the fresh air exterior vent was damaged. I first proceeded into the attic to verify the integrity of the duct and confirm it was secure. I then climbed onto the roof and found the exterior cap to be an exhaust cap that is meant to push air out. It was in a stuck open position, most likely caused by the heavy winds. I was able to take measurements and explained to Mr. Dowling that this was not the appropriate cap for the fresh air option. We discussed replacement options and Mr. Dowling elected to replace the cap as well as sign up for our maintenance agreement plan for 1 year. I will return Monday morning to preform the repair and complete the maintenance service at the same time.