This company is amazing! No matter the ask, they come with recommendations we understand. The entire team is friendly and professional as well!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Called this morning and they were able to get a tech here in a few hours. Alex is a very knowledgeable and skilled technician. Thank you to the lady in the office who followed up with my inquiry and was able to get a tech here fast.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very professional, on time and keep me informed with the outcome.
Overall Experience
Quality
Price
Convenience
Work was done at my Mom's house. Mom is 93, and the heat was really bad for her. Alex, arrived not very long after we placed the call and did a thorough assessment of the situation.
Overall Experience
Quality
Price
Convenience
Charles is on point! Very knowledgeable, detailed and makes sure you understand what he’s doing! Outstanding customer service!
Overall Experience
Quality
Price
Convenience
Charles was easy to communicate with and he did a great job of inspecting and cleaning our AC. He reprogramed our heating schedule for us.
Overall Experience
Quality
Price
Convenience
We needed a tune up and had a funny smell in our house. He was able to identify the issue, make clear recommendations and get us squared away quickly. Big fan of this company and the people that work there!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on site, found thermostat with the option for a reboot. Customer stated they had tied that multiple times and would just wind stuck again. Customer stated that it had not been working after they returned after the storm and found no power in the home. Turned off power at both the indoor and outdoor units. Then powered on outdoor condenser and waited a few minutes before powering on indoor. Thermostat indicated an update was occurring, but customer stated this is what it was doing before I arrived. Thermostats was able to complete the update and complete system came on without issue. Measured a 20 degree temperature split. Allowed unit to run for 30 mins without issue. Discussed surge protection with the home owner and walked him through how to reset power on the system himself should this issue occur again. Homeowner declined surge protection at this time, but was open to the idea in the future. System in good working order upon departure.
Arrived on site, was given code of 6950. Tried code on all 3 key boxes behind the building. None of them opened when supplied the code. Informed front office staff and asked if they had another code or someone I could call who might have the code. They did not and said their manager was out sick and couldn’t be reached. Informed them that it would be a $99 dispatch fee since we couldn’t perform the maintenance. Staff informed me they would call the manager when he was back for payment and rescheduling. Staff did not have filters to replace at this time either.
Returned to our clients home to replace the blower motor and wiring harness under warranty. I ensured the system was cooling properly and discussed the importance of adding a return vent. Jason mentioned that they had plans of conditioning the garage space. We discussed adding a dedicated supply and additional return in this area. They would like to revisit the option in the future. The unit is cooling with a 19º drop on departure.
Arrived on site customer stated he started smelling a burning smell and shut off the thermostat to the master bedroom. However, the thermostat outside the room wired to the same system was still on. Tested voltage on transformer and measured 24V. Jumped R to G for fan and the blower motor was not running. Measured 120 volts at power plug to motor and noticed burn marks on the ground pin to the motor. Advised homeowner that his blower motor has burnt out and this could be due to either a power surge or a lack on return air. Unit shut off at outdoor breaker to prevent damage to the system. System is under parts and labor warranty. Parts are being shipped and will arrive Friday afternoon. Window unit delivered to customer.
Arrived on site, found water in drain pan. Provided quote to clear drain line. Building manager gave me verbal approval over the phone to go ahead with the work. I started by clearing the drain pan of water and sucking out the p trap. I then proceeded to blow out the drain line with nitrogen. I then tested the drain line with several gallons of water to verify that the drain line was draining correctly. Turned on system without issue and continued to run.
Demand call for upstairs system not cooling. The system is throwing air just not cold air. During my inspection I checked voltage and I was getting high voltage, but while checking for the low voltage I found a wire to be disconnected. I took a video and showed the customer, after connecting the wire the system kicked on and started cooling. I checked the rest of the electrical connections and components and checked temperatures. The system is running and cooling upon departure.
I performed a single system cooling maintenance on a 2022 zoned gas system. I checked amps, capacitor, filter, drains, electrical, cleanliness, and safeties. The system is currently pulling higher than recommended amps during start up. This leads to part damage on the outdoor unit. To lower this amp draw, it is advised to install a hard start kit. The customer and I discussed adding a return to the garage. I took some photos of the spot the customer would like it to be installed. The return needs to be installed more towards the furnace when connecting it to the plenum. This way the return is not across from the bypass duct on the plenum.
Arrived on site, found unit cycling on for a short period of time and quickly shutting down. I started my inspection at the outdoor unit. I tested the capacitor and found it measuring 41.22 out of 45 on the compressor side and 7.8 out of 10 on the fan side. Manufacturer specifications state +/-5% is within range making this contactor likely to fail in the near future. I tested the contactor for resistance and measured 21.03 ohms, when I expect to see 15 +/-5ohms. This coupled with the fact that I could see burning and pitting around the contacts leads me to believe that this contactor is likely to fail at some point in the future. Proceeding to the attic unit, I found a fresh filter in the unit. I then inspected the float switch and found its housing to be full of water. I further tested the drain line to make sure that it was indeed blocked and was able to confirm. I then brought these issues to the homeowner, who elected to - replace contactor 1.5 pole 40amp - install Turbo Multi Us
Demand call for electric system from 2014 not cooling properly. Upon arrival customer mentioned that in the past they’ve had to add refrigerant and they recently added refrigerant back in May. They change the air filter about every 3 months. Yesterday she said she noticed the system outside was iced over which is the reason they called us. During my inspection I did a visual inspection to see if there was any signs of oil residue or signs of a leak anywhere. I turned the system and hooked up my gauges and right away I was able to tell the system was low on refrigerant. I took a video and showed the homeowner and the son in law Brian. We talked about doing a bandaid solution which is just topping off the system with refrigerant or doing a more permanent repair. They decided to just do the bandaid repair, I made sure they understood that there’s no guarantee, warranty, or money back with this kind of repair. They know the risk of just topping off the unit and want to move forward with
Arrived on site, for duct cleaning estimate. Counted 12 supplies and 4 returns downstairs. Counted 6 supplies and 4 returns upstairs. Found grills to be caulked, and informed homeowner that we would not be responsible for caulking the grills back after the duct cleaning was performed. Found homeowner to be using 1 inch filters, recommended using 4 inch filters to provide better filtration as his filter boxes have the capability to use them. Showed pictures of ducts to homeowner and reviewed duct cleaning estimate options. Brought to homeowners attention that his units used to have air scrubbers installed on both of his units, and provided estimates for reinstalling them at the largest discounted price we could provide. Also informed customer we would seal the 2-3 inch hole in the return that was left exposed to attic air should he go forward with an estimate.
Arrived to master bedroom unit not working. Our client could feel and hear the indoor attic unit running but no cold air. We immediately started outside on the condenser and diagnosed a failed capacitor. The contactor was testing high within manufacture specifications. We showed our findings to our client and they elected to replace the capacitor under warranty only. They elected not to address the dirty outdoor coils nor join maintenance again. Once the capacitor was replaced we measured Freon pressures and temperatures at the indoor unit. The unit was cooling with a 19º drop. Unit is cooling properly on departure.
Arrived to unit off at the breaker. Homeowner replaced capacitor and the condenser fan motor would not turn on. Checked the capacitor the homeowner installed and found testing within manufacturer specs. Tested bearings on fan motor and found them to be in rough shape. Unit started up without issue. Measured start amps and found them to be high. Condenser fan was also pulling high amps but below the FLA rating. Contactor was looking pretty burnt and pitted and testing with high ohms, but within range. Cycled unit on and off several times with rest periods and everything was operating as it should. Advised homeowner of my findings, and provided a quote so he could get an idea of what the motor would cost. Homeowner would like to set up comfort advisor visit I order to get an idea of what a full system replacement would cost. Set up for Friday afternoon.
Preformed cooling maintenance on 2020 single system. Upon arrival met homeowner a he front door. Client had no concerns at this moment. I proceeded to the attic, where I tested all electrical components. All tested within manufacturer specifications. I did notice the drain pan to be full of water. I found that the drain line was clogged and backed up into he secondary going into the drain pan. Water is currently draining out of he drain pan to the outside of the home. Temperature across the indoor coil is at 20 degree split. I changed the filter for the client. Size 20x25x1. I proceeded outside to test all electrical components along with run and start amps of the compressor and fan motors. While testing i found that the capacitor and Contactor are testing outside of manufacturer specifications range. I also found that the start amps for the compressor motor was testing over the 75 max amps on the manufacturer specifications range. I did provide estimates for the client to address all
Upon arrival, I found that the door switch was tripped due to the customer removing it. The customer had already changed the fuse. I suspect it popped during the rough storm that came through a few days ago. I inspected the low voltage wires and the contactor and found nothing out of the ordinary. I presented options for surge protection and a hard start kit, and the customer declined. I collected 129.00.
Provided courtesy call to confirm appointment and verify address. VIP Annual Maintenance Member Today Performed AC Maintenance visit - Provided a demand for cooling at thermostat. - Air distribution motor/assembly/wheel dirty. - 20x25x1 Air Filter clean - Treated drain lines. System draining properly and not retaining water. - performed test on float switch. - Washed/water rinsed outdoor condenser coils. - checked all electrical components/amp draws - refrigerant charge is within manufacturer operating specifications. - system providing a 19-20+°F delta temperature drop across the coil - photo documentation attached - cooling maintenance checklist form filled out and attached. Priority Recommendation: - 7.5 mfd run capacitor for indoor air distribution motor. (Homeowner authorized, replaced on today’s visit.) - System cooling, draining, communicating/functioning properly and at manufacturers specifications upon departure. Additional recommendations. - Compressor saver hard sta