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Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
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Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
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Charles was very friendly and explained everything throughly. He was here with a quickness too! Look forward to having him do our future AC work. He went over and beyond. Thank You Charles!
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These guys are amazing! Came out same day! Alex was very thorough! Had another company come out first. They told me the part needed was no where to be found and wanted to charge me 3-4K for a brand new air handler. Alex and team found the part and provided discount! Wish I would have called them first! Ty Alex and team!
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Our heat pump was not working properly. I called Adon and they sent Charles. We are very pleased he was able to fix the issue. Our breaker and wires were burnt. He replaced them, now we have heat. He sat down and explained everything.
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Charles explained everything thoroughly and walked me through repair.
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Technician was prompt and polite. He seemed to be very knowledgeable and had no issues answering my questions about the unit. Very good experience that will have us coming back for future service needs.
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Overall Experience
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Overall Experience
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Overall Experience
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Arrived on site for hard start kit installation. On initial testing found unit starting over 100amps. Installed hard start kit without issue and proceeded to test unit. Post installation unit was starting with 16amp, which is a night and day difference from what we were seeing before. This will reduce wear and stress on compressor and related electrical components. Homeowner also mentioned that master bedroom was not receiving enough air flow. Upon inspection I found the damper to that ducts had become almost shut. Removed damper as this is the longest run of duct and should need the most airflow. Added $80 charge to total for duct adjustments and resealing. Unit in good working order upon departure.
I performed a single heating maintenance on a 2018 heat pump system. I checked amps, capacitors, filter, electrical, cleanliness, and safeties. I observed that the indoor unit is beginning to get filthy. It has build up on the blower wheel, evaporator coil, and growth formations. I noticed that there is burning present on the bottom side of the contactor. I spoke with the homeowner about the wiring mess in the outdoor unit and presented a solution to address it. We talked about how the system is missing a water safety switch, also. I presented solutions to address these concerns with the system and I built a customer option for the customer requested items. Customer would like to move forward on 3/16/2026 anytime after 8am. We will reach out to collect a deposit closer to the date.
I returned to assess the wiring again. I determined that the wire needed to be ran outside and that there was another short in the system. After checking voltage, I determined the system actually had a total of 3 shorts. The thermostat wire going outside, the thermostat wire to the thermostat, and the thermostat itself. I put in a new thermostat and it dropped the voltage on O enough to make it not energize the reversing valve. This means that 2 of the 3 shorts are addressed. We will wait to address the wire run to the thermostat until it causes an issue. With the old thermostat, I was getting 24v on O with the thermostat set to off. With the new thermostat, I am getting 10v. This is not enough to slide the reversing valve, but indicates that a short is still present. I cycled heating and cooling to ensure the reversing valve was going to function correctly. The system is functioning properly upon departure.
Upon arrival, I discovered that in a call for heating the outdoor unit would begin cooling. I checked my O wire outside, and I found voltage on it when there shouldn’t be. This indicated that there is a short in the wiring. I checked all of the spare wires to common with all of the wires unhooked from the defrost board. They all had voltage on them with them not being used at the airhandler. This narrowed my search to the wire going to the outdoor unit. I could not locate an obvious short, and I even checked the conduit outside that had water in it. I completely removed the conduit and checked again. I still found that all of the spare wires are shorted. I wired the defrost board back up and it failed. I unhooked O to allow it to heat, and I jumped power from Y to the contactor because it quit passing power. I cycled the unit to ensure it would shut off when satisfied. System is temporarily heating with defrost board bypassed and O unhooked. Customer approved rework for warranty defros
Preformed single system maintenance on a 2022 heat pump. I tested all electrical components on the inside unit. All tested within manufacturer specification. Filter was recently changed by client. 20x20x4. I tested all electrical components on the outside unit. All tested within manufacturer specifications, except for the start amps were starting higher than 100 amps. We would like to see the amps at about 60 amps on start up. Manufacturer rating is at 130 amps max. A hard start kit will help bring those amps down and help the compressor last longer. I provided estimate to have hard start kit installed. Unit was heating upon departure
Upon arrival heat pump was heating in regular mode. Upon further inspection I found the heat kit to be failing at the sequencers. Client elected to have heat kit replaced under warranty.
Preformed duct cleaning estimate. Offered several options to have full system cleaned. Along with having air scrubber installed and have a better filtration system installed. Client would like about a week to think it over.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14.Drain line tested with gallon of water for clogs and to push anything trying to solidify out Found no issues at his time unit is working well and as intended. Noticed no surge protection on unit. Recommend surge protection in order to protect equipment From surges.
Replaced blower motor and performed blower wheel cleaning. Tested and found heat to be working as intended pictures on other invoice.
Arrived on site, for no heat on electric heat unit. Found blower motor seized buzzing and refusing to spin. Found very substantial amount of dust build up on blower wheel. This is likely a major contributing factor to the blower wheel seizeing up. As dust on the blower wheel causes drag which causes the motor to work harder and ultimately shorten the life of the motor. Tested electric heat for power and resistance and found no issues. Tenet relayed information to the land lord and elected to replace the motor and wash the blower wheel give the new motor the best chance. Performed blower wheel cleaning and replaced motor. Tested heat strips to ensure they were still functioning properly and found no issues. Unit in good working order upon departure.
I arrived and replaced the zone board. After tested, I reached out to tech support for some clarification on things. With tech supports help, I was able to get the programming corrected and tested the emergency heat. The system is now able to heat with the heat pump and electric heat. I tested the zoning and found that the downstairs hardly gets air when both zones are operating. I advised the customer to leave the down stairs thermostat on 75 and upstairs on 71 to allow the downstairs to run by itself. This will give better airflow by not sharing it with another zone. System is heating in both cycles upon departure.
Upon arrival, I found that the unit was completely empty of refrigerant. I visually discovered oil in the airhandler from a leaking evaporator coil. I spoke with the home owner about options to address, and we came to the conclusion that system replacement would be the best options for them. The emergency heat is active and keeping the home warm. We are scheduled to return 1/29 between 10am-12pm to go over replacement options.
Upon arrival found that the power switch in the attic was off. Showed client and had the switch labeled. Also showed the client a couple options for having ducts cleaned, blower wheel and adding a Aprilaire conversion kit. Client decided to go with cleanings and conversion kit
Upon arrival i found the blower motor to not be running. I tested the capacitor on the fan and found it to have failed not allowing the motor to start up. Client wanted to go ahead with repair. After repair heating is working correctly. Also offered cleanings due to the condition of the blower wheel. 7.5 MFD RUN CAPACITOR REPLACEMENT SIMILAR TO A BATTERY, CAPACITORS HELP START MOTORS BY STORING CURRENT. A DAMAGED CAPACITOR CAN DAMAGE THE MOTOR IF NOT SERVICED. REGULAR MAINTENANCE IS ENCOURAGED.
