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Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
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Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
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Charles was very friendly and explained everything throughly. He was here with a quickness too! Look forward to having him do our future AC work. He went over and beyond. Thank You Charles!
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These guys are amazing! Came out same day! Alex was very thorough! Had another company come out first. They told me the part needed was no where to be found and wanted to charge me 3-4K for a brand new air handler. Alex and team found the part and provided discount! Wish I would have called them first! Ty Alex and team!
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Our heat pump was not working properly. I called Adon and they sent Charles. We are very pleased he was able to fix the issue. Our breaker and wires were burnt. He replaced them, now we have heat. He sat down and explained everything.
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Charles explained everything thoroughly and walked me through repair.
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Technician was prompt and polite. He seemed to be very knowledgeable and had no issues answering my questions about the unit. Very good experience that will have us coming back for future service needs.
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Overall Experience
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Overall Experience
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Overall Experience
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I found the primary drain clogged and the system without a filter. I told the tenet that they need to get a filter ASAP. 20x25x4. This system was not installed the best. I cleared the drain line and vacuumed out the pan. The system needs major cleaning and I provided options to address the issue. Customer only wanted me to clear the drain.
Second opinion diagnostics on 12 year old 410A upflow system. Found that outdoor and indoor coils are extremely dirty and need a deep clean to stop the icing of the coils. There is a small leak in evaporator coil where the thermal expansion valve meets coil (brazed). Electrical components on the condenser did test within the manufacturer specifications. We did find the that the break in the indoor unit was bypassed and had rust issues from moisture. Filter was completely wet and falling apart. We did replace the filter. Provided estimates for repairs and a new system. Unit was off upon departure.
Preformed Cooling maintenance. Filter clean Checked all electrical components and refrigerant charge. Unable to rinse coils due to water shut on/off not functioning properly. System currently cooling, draining, functioning properly, & at manufacturer specifications at this time. Cooling maintenance form filled out and attached. Homeowner asked if I could repair doorbell and found low voltage for doorbell & transformer not wired properly. I attempted to wire doorbell low voltage up properly and found/heard electrical buzzing within wall near outlet to where transformers possibly tied into. - Recommend homeowner call license electrician to diagnose problem before attempting to connect up to that transformer.
Upon arrival, I found the system working and cooling the home. The customer had reset the breakers. I believe that there was a minor power surge that caused the outdoor unit to strutter and lock it out on locked rotor. I installed a hard start kit and tested the unit. The system is col,I g to manufacture specifications.
Upon arrival customer stated that thermostat was on cool but blowing out hot air. Upon further inspection we noticed the heat pump was calling for cooling but in heating mode. We check thermostat settings and found that the settings were programmed for cool only and not heat pump. This has happened twice now customer stated. We explained that it could be due to intermittent failure of the thermostat or human error. We corrected the settings on the thermostat to be set up for heat pump system. Client also signed up for annual membership. Unit cooling upon depature
The system is from 2014 and is a heat pump. I found it low are R410a approximately about 5 pounds and oil in the primary pan. I provided options to address the issue and customer declined repair. I provided the option to allow the comfort advisor to come out and go over system options.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Washed condenser unit to promote heat exchange 16. Inspected surge protector to ensure it has not taken a power surge. All was well with normal unit operation. Customer advised he took care of dryer vent problem from last visit. Advised customer that filter rating Merv.16 will produce additional stress on the system and recommended merv 13. Unit in operation upon departu
I arrived at our clients homes for a single system cooling maintenance. I began by replacing the air filter Mr Falk provided. Once replaced I proceeded outside to the condenser unit. I tested all the electrical components, everything passed today’s inspection. I also rinsed the outdoor coils as part of today’s maintenance. The compressor start and run amps all tested within manufacture specifications. I then went into the attic and measured the temperature. The unit is cooling with a perfect 20° drop. The blower cabinet and wheel are still clean and the UV light is still working properly. I did find evidence of water in the drain pan. I brought this to Mr Falks attention and we discussed how to properly clean and service the drain line. He agreed to have me service and clean the drain line and will monitor the drain pan for rust. Once clean and clear I reset the thermostat back to normal settings. The unit is ready for summer.
I returned to our clients home to address a previously cleared drain line. Theresa showed me a video confirming the primary drain line for the air handler is connected to the washer machine drain line. I did clear the line again for her today and insulated the PTrap to avoid condensation. She mentioned that the downstairs was again acting strange and not cooling. The zone board did show it was open and not sending power to the motor. I proceeded into the attic and found that it was closed in the attic. I then went back to the board and I did the low voltage wire to the downstairs zone. We discussed how this problem was intermittent because it had worked properly for 2 weeks prior. I apologized for not diagnosing the problem sooner and will create an estimate to replace both motor and zone control board.
Called and spoke to the customer, customer located outdoor breaker and customer reset the fuse. system is cooling but customer will call back if issue arises.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Washed condenser unit to promote heat exchange Found compressor capacitor testing outside of manufacturer specs. Recommend replacement to avoid system failure. Replaced capacitor dated and labeled. Unit in good working order upon departure.
I arrived at our clients home for a single system maintenance inspection. Our client showed me the thermostat and attic access and mentioned that immediately after the storm the unit struggle to reach desired set point and wanted to ensure everything was working. He had recently replaced his air filter and did not need it changed today. I proceeded outside and began testing the electrical components of the condenser. The capacitor and contactor passed inspection. I did find the condenser fan motor with extremely high run amps and also evidence of oil coming from the motor drive shaft. I showed this to our client and also found the unit to no longer be under warranty. I also tested the compressor Otto and it was exceeding the manufacture specifications for start amps. Our clients elected to replace the motor and install a hard start kit. Once replaced and part 8 stalled the unit began to run properly with the start amps measuring within normal levels. We discussed other maintenance op
Preformed cooling maintenance. Tested start and run amps on compressor and fan motor. All tested within manufacture specifications. Tested contactor ohms we found that the contactor was testing high at 25ohms. Noticed the main drain line was clogged. Also system did not have safety switch or blowout valve. Offered a new contactor replacement, blowout valve, safety switch and blew out main drain to client. Client went ahead with the repairs. Changed filter for client 20x25x4. Unit was cooling properly upon departure.
Arrived to clients home for unit not cooling. I proceeded inside and found the water safety switch to be engaged. I explained to our client what and why a water shutoff is important and proceeded to test the system. The client had some water dripping through the return vent down to the first floor. I tested the Freon pressure while only the upstairs unit was calling. And discussed with our client the importance of offsetting the thermostat temperatures 3/4°. She understood and will set set them differently and monitor the unit. I proceeded to install the jones valve and used Total C to ensure the drain line was free and clear of debris. The system is cooling properly on departure.
I arrived to our clients home for the upstairs AC not cooling properly. Our client informed me that he believed it was low on refrigerant. He did confirm that he has had the unit filled up with refrigerant in the past. I began by testing and inspecting all the electrical components to the outdoor unit. I found a capacitor that was outside of manufacturer specifications as well as the contactor for the outdoor unit. When testing the refrigerant pressures I did confirm that the refrigerant was low on this unit. I presented all my findings to Mr. Bell and he elected to replace both of the Failed parts and add refrigerant with leak seal today. He understands that there is no warranty or guarantee on the refrigerant used today. Once I completed the repairs for the upstairs unit, I did also test and inspect the downstairs system. I did find another contactor that was near complete failure. Mr. Bell also elected to replace this Part today. After all the repairs had been completed. I went int