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Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
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Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
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Charles was very friendly and explained everything throughly. He was here with a quickness too! Look forward to having him do our future AC work. He went over and beyond. Thank You Charles!
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These guys are amazing! Came out same day! Alex was very thorough! Had another company come out first. They told me the part needed was no where to be found and wanted to charge me 3-4K for a brand new air handler. Alex and team found the part and provided discount! Wish I would have called them first! Ty Alex and team!
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Our heat pump was not working properly. I called Adon and they sent Charles. We are very pleased he was able to fix the issue. Our breaker and wires were burnt. He replaced them, now we have heat. He sat down and explained everything.
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Charles explained everything thoroughly and walked me through repair.
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Technician was prompt and polite. He seemed to be very knowledgeable and had no issues answering my questions about the unit. Very good experience that will have us coming back for future service needs.
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Overall Experience
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Overall Experience
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Overall Experience
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Upon arrival found both high voltage breakers, 60 amp 240v 2pole & 30 amp 240v 2pole were not transferring power when switched to the on position. System has parts warranty. No labor Didn’t have high voltage breakers on service van. Offered to go pick some up at Home Depot for homeowner and come back to install. Provided estimate and homeowner wanted to just buy them himself and install. I insisted that I go pick them up and install but homeowner still declined. Homeowner didn’t want to pay the service fee.
- Contacted homeowner via phone call as a courtesy to confirm homeowner is ready for appointment and to verify address. - I’m gonna stated that he was 20 minutes away, driving from Little Elm, and that he would meet me at the address.. - while waiting for homeowner to arrive performed AC diagnostics on outdoor/condenser. Noticed fan running compressor wasn’t running. - Further diagnostics proved that failure of the contactor (pitted closed) has compromised operations. - homeowner authorized the provided estimate for contactor replacement and VIP annual maintenance agreement enrollment. - replace contactor secured all low/high voltage wiring. Tightened all connections. - Performed minor AC/cooling diagnostic. - Checked all electrical components and amp draws. - Checked refrigerant charge. - Dain Lines not retaining water. - Delta temperature drop across the coil 18°F - Thermostats/zone controller/dampers communicating properly. - System currently cooling, draining, functioning prop
Arrived on site, customer stated that unit was continuously running this morning and then around 1 the thermostat was not powered/wouldn’t run. Customer had breakers off initially. Checked wire connections and everything seemed tight. No water in the float switch. Noted thermostat was original and not from our install. Flipped breakers and everything powered on and began cooling. Allowed unit to run for about an hour with no issues. Measured supply temps around 55 degrees. Measured start amps and found that they were reading high. Also found significant burning on the condenser contactor. Recommended replacement to customer to avoid system failure. Marc elected to keep the contactor for now and had a soft start kit on hand he intended to install. Discussed with Marc that the issue must have been with the thermostat, as there are no other circuit boards in the unit that would cause this. Marc had a thermostat on hand as well and would perform the wiring himself.
Upon arrival compressor not functioning. Performed AC cooling diagnostic and found failed 45/7.5 capacitor. System has expired 5 year parts warranty. Installed replacement capacitor Ran minor AC diagnostics. 20x25x1 filter decent. Checked electrical components. Refrigerant charge is within/at manufacturers operating specifications Temperature is 17°F System is currently functioning cooling draining properly at this time. Annual maintenance recommended ASAP to treat drain lines, clean coils, etc. Technician will have office/dispatch reach out to homeowner to schedule the annual maintenance.. Filter Sizes: Downstairs: 20x25x1 Upstairs: 16x25x1 Recommended high-efficiency filters 20 x 25 x 4“ 16 x 25 x 4“
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Measured high start amps on condenser. This is an indication that the unit is pulling more power than is good for the unit. This could be due to fluctuations in the power grid. Over time this will lead to excessive wear and tear on the unit. I discussed adding a hard start kit to the unit to pr
I arrived at the home because of buyers concern that the unit was not cooling properly. When I arrived that unit was off and not running. I turned both thermostat on and the unit immediately turned on. I measured refrigerant pressures and temperatures coming from the indoor unit. I can only assume that the outdoor compressor had gone into some type of safety lockout. We discussed how restricted airflow to the upstairs zone could contribute to the lockout as well as the location of the air temperature sensor. I modified the ductwork and relocate the sensor. I did also top off the unit with refrigerant. The system is now cooling with a 20° drop. And it has ran for over an hour without any issues. System is cooling properly on departure. Add refrigerant to system Relocate Discharge air temperature sensor And adjust existing ductwork to allow proper airflow to the upstairs zone It is also advised to keep the upstairs thermostat set-point 2/3° higher than downstairs because of the natur
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Measured high start amps initially, but upon further testing we could not reproduce it. Advised customer that a hard start kit would help prolong the life of the system. She stated she did not have the funds at the moment. System in good working order upon departure.
I arrived at our clients home for a single system maintenance inspection. I began by visually inspecting the indoor attic unit. Our client provided white vinegar to be used with the Total C drain cleaner and I poured both of them down the drain line to help prevent clogging. I then proceeded outside to test and inspect the condenser unit. I found a capacitor that is testing below manufacture specifications. This is subsequently causing the compressor to have extremely high start amps. I rinsed the outdoor coils and measured the run amps they tested better once the coils were clean and the system could operate more efficiently. I showed Tamra what I had found regarding the outdoor equipment. We discussed replacing the capacitor and potentially adding a compressor saver to help reduce the high start amps on the compressor. She requested an estimate and will monitor the equipment for now. The unit is cooling properly on departure but our client is aware the capacitor may fail with risi
Upon arrival met homeowner in driveway. We asked if it was ok to park in driveway and if we were blocking anyone. Performed AC maintenance/diagnostics. Changed both filters 20 x 25 x 1” and dated for today. Checked: all electrical components, low & high voltage wiring/sheathing, motors/amp draw, blower wheel cleanliness, treated drain lines, evaporator coil cleanliness, temperature drop across coil(20 degrees Fahrenheit), capacitor, Contactor, & refrigerant charge. Found high voltage to indoor air handler no properly installed through housing and requires electrical fitting(code/saftey/electrical fire hazard) System currently cooling/draining/ functioning properly at this time. Leaving estimate to install electrical fitting for high voltage at air handler.
Arrived at our client home to preform a single system maintenance inspection and preform the quality control check. I began by answer questions regarding the thermostat. I helped our clients connect the thermostat to Wi-Fi and connected the Lennox home app on their cell phones to the thermostat. We walked through different settings and discussed how to best use the thermostat to ensure the home is comfortable. I then proceeded outside to test and measure the refrigerant pressures on the system. I found the unit to be low on refrigerant and informed our client I would be adding more to help the unit run properly. I added the Freon and rinsed the outdoor coils as part of today’s maintenance. I also treated the drain line and ensured the unit was cooling properly on departure.
Replaced sensor and reset system. Checked thermostat and saw no errors. Reviewed system operation and found no issues. System in good working order.
Maximum amount of refrigerant for the system. I do not expect that we will need the full amount, as the system is still cooling. However we will not know for sure how much refrigerant we will need until we actually add the refrigerant.
- Homeowner complaint is that her thermostat isn’t working properly. Found that the thermostat did not respond accurately to touch and homeowner was unable to connect thermostat to Wi-Fi or control her system through her Trane home app. - Homeowner stated that her power went out earlier in the day. - When the HVAC system and the Internet provider router lose power. The thermostat will go into a reboot mode which requires recalibration to the touchscreen. User needs to be right in front of the thermostat when it reboots and prompts user to recalibrate the touchscreen because it only gives about five seconds to recalibrate the screen before initializing and returning to home screen. - Accessed settings of the thermostat and manually rebooted thermostat to prompt for recalibration to the screen. - After calibration of the screen, system responded to touch accurately. - Assisted homeowner in setting up her network/Wi-Fi connection to thermostat and re-linked thermostat back with Trane ho
I arrived to address items flagged by a home inspection report. The report stated that the unit had air leakage from the indoor attic AirHandler to the connecting supply plenum box. I identified where the “leaks” were located and used mastic seal to seal them. They were superficial and not actually leaking air but rather exposed a portion of the metal air handler cabinet. I also used foil tape to cover the temperature probe hole used to measure supply temperature for the unit. The existing duct work is hung as properly as it can be given the limited attic space and existing ductwork design. The large 16” return duct is only touching a rafter it is not resting on attic insulation. This will jot cause or contribute to deterioration of the flex ductwork. I did also brush away the none resistant debris that had fallen into the drain pan, since it was also tagged on the inspection report but is not restricting in any way. The system is running properly on departure.
15 SEER complete heat pump replacement. Once new equipment was installed we tested it and ran the unit to ensure it was cooling properly. We went into the attic and discussed the new equipment and the upgrades completed on the duct work. We set up the thermostat to Wi-Fi and ensured it was connected to the homeowners app. I showed him the different operating modes and answer questions regarding the new equipment and maintenance. The unit is cooling with a perfect 20° drop on departure.