They have helped us a few times when we've had problems at the office and are very proficient. They have always found the problem quickly and fix it at a very reasonable price!
Overall Experience
Quality
Price
Convenience
Preformed 2 system maintenance on RTUs and checked exhaust belts. We tested all electrical components. All tested within manufacturer specifications. We changed all the filters for client. We found that RTU 1 and RTU 2 that the fresh air dampers are not working/installed. They have all the parts there for it to be installed. We also found all the exhaust belts need to be changed. We also found that on RTU 2 (kitchen) the second stage cooling was not firing on. We did jump the stage and it fired on. This can be caused by either a thermostat programming issue or bad thermostat. Units were cooling upon departure.
Arrived on site for scheduled heating maintenance on x3 2016 Armstrong furnaces. Homeowner had no concerns at this time with regard to normal unit operation. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14.Drain line tested with gallon of water for clogs and to push anything trying to solidify out Noticed a very significant amount of dust and debris in the return plenums of all 3 units. This will cause stress on the system as dust works its way
Performed a complete heating system maintenance and inspection. 2025 Gas system. Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. Verified system temperatures: return air temperature measured at 73°F; supply air temperature measured at 116°F and rising. Confirmed air filter was recently replaced by client; filter size is 20” x 25” x 4”. Provided estimate to have Aprilaire upgrade box installed for better filtration in the home. I visually inspected the outdoor unit, The outdoor unit was in good condition. Provided estimate to have surge protection installed. Confirmed system was operating properly and heating upon departure.
I performed a single system heating maintenance on a gas 4 zone communicating system. I checked amps, capacitor, filter, drain, electrical, cleanliness, and safeties. Customer mentioned the drain was backing up in the bathtub. I investigated this issue, and I determined that it was only the tub that is clogged. The A/C drain is free flowing. Customer spoke about an automatic drip drain treatment machine. I put in a service estimate request for pricing. The outside unit is in good condition and free of debris build up on the coil. I gave the customer a price for total-c to help with his tub.
I preformed quality control check on newly installed American standard single gas system. Checked quality of all work to ensure all was installed to customer satisfaction. Educated client on how to make sure the thermostat is holding the current set point the client want it at. All electrical connections were tight and in good condition. Tested and treated drain line to ensure no clogs were present. Temperature across the indoor coil was at 52 supply temp and 73 return air temperature. Refrigerant pressure were within manufacturer specifications range. All electrical on the out door unit was tested and all tested within manufacturer specifications. System does not have surge protection. Unit was in good working condition and cooling upon departure.
Warranty call to replace thermostat that got hit with a power surge that caused it to be reading the wrong outdoor temperature and will keep the unit running after meeting set temperature. After replacing the thermostat and programming it the system was reading the proper temperatures and was working with the wireless sensor that is in the living room. Also discussed about adding surge protection to the full system to prevent this issue from happening again, wife will talk to her husband about it. The system has 10 year parts and labor warranty.
Courtesy check for ongoing airflow problems on a 2 stage gas system. Upon arrival the customer gave me a tour her house and informed me which rooms where the problems. Also stated that a vent was added to the master bedroom. While at the thermostat I noticed that there was an alert about the sensor they have set up in the living room was out of batteries. Customer will change the batteries on her own time. During my walk around I drew the house floor plan with the vents, I checked airflow and found the whole house to be out of balanced. I went up to the attic and drew the ductwork and figured out which rooms share ductwork. After getting my initial readings I showed the customer and came up with a game plan on how to properly attack the situation with the current ductwork we have. Once I adjusted the dampers up in the attic I checked air flow around the house and the areas that were a concern to the customer got better. The customer took a picture of my diagram and airflow readings
Preformed cooling maintenance on 2 RTUs and 1 chiller. We tested all electrical components on each of the units. All three units tested within manufacturer specifications. The 2 RTUs need filters. RTU 2 filter size 20x24x2(8) and RTU1…18x24x2(2) & 16x24x2. Temp going in across the coils was 90 degrees and supply was 66 degrees. Client would like filter estimates. Units cooling upon departure.
Upon arrival client stated that the thermostat was reading negative 40 degree on the display after a surge in power here recently. Also that there are a hot and cold room in the house. The two rooms being both children’s bedrooms in the hallway. I adjusted dampers to see if that would help balance out the hot room and cold room. The duct work is flex duct going into metal duct both supplies are separate from each other. Advised client to give it a week or two to allow adequate amount of time for feedback. I provided estimates for surge protection and air balance. Preformed single system maintenance on a 2 stage gas system. I tested all electrical components on the inside unit. All tested within manufacturer specifications. Temperature across the coil was 18 degrees 73 return air and 55 degrees supply. I treated the main drain line with total c. Filter did not need to be changed at the time of inspection. I proceeded outside to test all electrical components, along with start and run
A discount of $1,300 will be applied to reduce the cost of the overall project.
Arrived at our clients home for the outdoor unit, not turning on. I proceeded into the attic and verify that the And running. I then proceeded outside and found a failed capacitor. The contractor also had visual damage. I shared my findings with Mr. Bruce and he elected to replace the capacitor and contactor which would allow me to further test the system. Once I had replaced the two components, I attempted to turn on the unit and heard an audible buzzing sound coming from the compressor. The compressor motor was not coming on and I did some further diagnostics. I found the compressor winding from common to run to be open and not communicating. The compressor motor was not coming on and I did some further diagnostics. I found the compressor winding from common to run to be open and not communicating. The compressor is original to the 1998 outdoor condenser unit. I explain my findings to Mr. Bruce and we began discussions about replacing the outdoor equipment with matching indoor fu
Contacted homeowner, she asked us to park in the back alley by the garage. Client met us at the garage door. She showed us the dirty supply grill. Upon further investigation we noticed there was not any dampers to balance the airflow to that supply. We provided the client with our findings and provided estimate to reconstruct the duct run and new supply grill. Supply grill is 16”x8” (3 way). Preformed cooling maintenance checked all electrical components inside and outside. All tested within manufacturer specifications. We treated the drain line with total c and rinsed the out door coils. Unit was cooling upon departure.
We arrived to our clients home for the master bedroom unit not cooling properly. On the Ecobee thermostat they had alerts from 6/13 that the unit was unable to cool. We immediately proceeded outside and diagnosed a failed capacitor and a contactor that was reading outside manufacture specifications. While we were at the home we also tested and inspected the other 2 units. We found that all 3 outdoor units had contactor reading at or over manufacture specifications and the upstairs thermostat had a capacitor that was also near failure. We also found that the main downstairs unit and master bedroom unit had rodents chewing at the thermostat wire. Leaving the wire exposed and compromised. We showed all of our findings to our client and discussed different options to repairs the issues. They elected to repair everything today. Once the repairs were completed we also preformed the maintenance by disassembling the outdoor coils and rinsing them from the hair and debris that had collected.
Performed a 1 system spring maintenance ( gas). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacito,,capacitor is reading 43/ 6 mfd out of 45/7.5 mfd ,,, also compressor is doing 42 amps in rush current,, both are adding stress to the compressor we recommended to install/ replace both for better efficiency and longevity. 6. Checked refrigerant pressures. 7. Checked compressor amp draw. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris/ dirty. 11. Inspected evaporator coil. 12. Inspected blower motor/ blower wheel. 13. Checked blower amp draw. 14. Measured temperature differential . 15. Inspected drain lines,,,,emergency drain pan is rusted we recommended a pan treatment. 16. Washed condenser unit. Unit is cooling properly at this time, h
Began inspection at the outdoor unit, tested contactor, and high voltage fuses. Proceeded to the furnace, tested for low-voltage power coming out of the transformer. Proceeding to the thermostat, I noticed that this was not a communicating thermostat while the rest of the system was all communicating. I also noticed that there was no common wire coming out of the thermostat. I only had red going to R, yellow going to Y, White going to W, and green going to G. These were the only wires accessible at the thermostat. I’ve then tested continuity on the green wire to ensure it was the same wire going to the furnace as the only wires hooked up to the furnace were blue yellow, white, and red. I advised the customer that the green wire needed to be hooked up into the furnace board and the thermostat replaced with the old communicating thermostat.