Adon has a great process when it comes to scheduling and communication. They were very professional and gave a great price to do maintenance on our system. I would use them again.
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Quality
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Convenience
The service tech was extremely informative and spent a good amount of time going over our systems.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Was very impressed with the professional work performed at my home by Frank today.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
performed heating maintenance. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Inspected flame sensor and igniter 6. Tested pressure switches and various safeties for functionality 7. Tested normal operation of burners 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked inducer motor amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Replaced downstairs filter but did not have another filter to replace the upstairs. Homeowner has ordered and will replace. Unit in good working order upon departure
I performed a 2 system heating maintenance on 2018 heat pump systems. I checked amps, capacitors, filters, electrical, cleanliness, heat kits, and safeties. I found that both systems are in need of cleaning, the blower motor on the upstairs unit is missing the keeper screw causing it emit a scrapping noise and damaging the motor itself, both u/v sticks are burnt out, and both outdoor units need hard start kits. I produced options to address these issues. Home owner was not home at the time of service, and I emailed options over for review. I was informed about areas of the downstairs being uncomfortable due to over cooling. I inspected the zoning system. I noticed that the dampers were set to allow air to all areas to the house to relieve pressure inside of the system. I adjusted the dampers to stop allowing air to “bleed” into other areas of the home. I confirmed the system has a bypass, but doing this may cause an issue.
Demand call for upstairs system not cooling properly and having iced over. Customer did thaw out the system and the ice was cleared by the time we got here. Found the filter to be dirty, customer stated it’s only been in there for a month. Turned the system on and checked pressures and found the system to be low. Performed a leak search on indoor coil and couldn’t find anything. The outside coil has leak coming from the high pressure switch stem. Customer was outside with us and was able to see the leak himself with the soap bubbles we used. Our install crew is scheduled to come out tomorrow at 9am to do the repair.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked safety sensors and pressure switch 7. Checked condenser fan motor amp draw. 8. Inspected return filter 9. Inspected return plenum for debris 10. Measured temperature differential from supply to return. 20 degrees measured. 11. Inspected drain lines and treated to prevent blockages and treated 12. Tested and cleaned flame sensor. Service switch at furnace stopped working after cycling power. Unwired switch and all was working as intended. All is well unit regards to normal unit operation. Unit in good working order upon departure.
***Trail for 30 days before collecting payment*** Returned to home to install wireless temperature sensor to the upstairs thermostat. I connected the sensor and gave it 100% temperature control for the zone. Paul asked if we could put the sensor in his son’s bedroom. This room has a half dome window without shade. Once we placed the sensor in this space we allowed it to adjust on its own and it reached the existing set point of 73º. The thermostat displays the temperature read by the wireless sensor and we discussed the importance of changing the batteries to ensure the upstairs space stays comfortable. The wireless sensor reached the 73º set point and shut off the unit. This is an immediate sign that the system is functioning and cooling properly and that the residual heat affecting the wall mounted thermostat should no longer be an issue. We will still give Paul 30 day trail before charging the card on file.
Returned to our clients home to concerns that the upstairs unit was not keeping up and cooling properly. We ensured the unit was running on second stage and we then began measuring the refrigerant pressures. We contacted technical support and informed them that the drywall cavity directly behind the thermostat was reading 81/82º while the resort of the walls were measuring 74º. Due to the drastic temperature difference tech support recommended a wireless temperature sensor be connected somewhere else in the room. And that it be left and monitored for 30 days. We ensured the Freon pressured were correct and presented the option for the wireless sensor to Paul. He agreed to try it and we will order the part. Once allocated we will contact him to return and connect the sensor. We did also use silicone to seal off residual heat that has been altering the accuracy of the thermostat. This was not suggest by technical support but seemed to help reduce residual heat affecting the thermostat
Upon arrival, I spoke with the homeowner about her concerns. I understood that the home is getting too cold downstairs. I noticed that the upstairs thermostat is taking in a bunch of heat from the windows resulting the unit running excessively. The system appears to have 2 air dumps downstairs. The customer would like to be able to set the thermostat and not have to worry about it being too cold. I proposed upgrading the thermostat to a smart one. I observed the refrigerant levels. The system appeared to be low. I proceeded to the attic to check in indoor equipment. I discovered that the evaporator coil is currently backwards causing an air restriction. I advised the customer to get a second opinion on me from another company to verify my findings. Also, I advised the customer to reach out to rescue air about the coil being backwards to save her some money.
I installed a variable speed blower motor and new furnace control board. Once the motor was installed, I determined that the new motor was bad out of the box. Jose brought me a new motor and I replaced it again. The system in now up and running in 2 stage. I checked refrigerant pressures. I instructed the customer to give it the weekend to run. This way we can review runtime over the course of 2 days. System cooling upon departure and dropped the thermostat 2 degrees in 2nd stage.
Arrived on site, homeowner notified me that water was coming out of the emergency drain lines on both sides of the house. Upon further inspection, I found that the drain lines were tied together draining in the upstairs bathroom. I removed the pvc that tied the drain line into the sink and replaced it with plastic tubing. We then installed blowout valves on both sides of the pipe so that we could isolate the drain. I proceeded to blowout the drain line and removed a substantial amount of sediment and algae. I then flushed and blew out the drain line repeatedly until the drain began to drain normally. We then installed and wired float switches to both units and tested them to make sure they were functioning properly. Tested extensively with additional water to ensure both sides are draining well and found them to be. We then proceeded to perform the maintenance. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades.
Returned to our clients home because the compressor was frozen over. Paul had shut the unit off earlier this morning to allow for it to thaw out. I arrived and immediately proceeded into the attic. I verified the wiring to be correct and began to further diagnose the system. I placed the unit into test mode and was not getting the proper signal outside. I diagnosed the wire to have a short and used a spare wire to send the correct signal for second stage. I also contacted TRANE tech support and ensured the blower speeds were set properly for first and second stage cooling. I ran the system in cooling and assumed the coil was completely thawed out. It was not. I had to place the unit to run in heat to melt off the residual ice on the indoor coil. Once the ice was completely melted I was able to properly test and check the refrigerant pressures on first and second stage cooling. Within 20 mins the thermostat had dropped 3º and was cooling with a 20º drop. I showed pictures and kept Paul
Upon arrival, I found the outdoor unit not coming on. I opened the panel and discovered the contactor not pulling in. I confirmed that I had 24v coming outside, but it wasn’t passing through the high pressure switch. Also, I noticed that the capacitor was bloated. I spoke with the homeowner about the options to address the issue: 1. Replace the hugh pressure switch. 2. Bypass the high pressure switch (runs the risk of damaging the system is high pressure becomes an issue) 3. Replace the capacitor 4. Do nothing. The customer opted to install a new 40/7.5 capacitor and bypass the pressure switch. After getting the system operational, I tested the system to check for further potential issues. I noticed that the outdoor unit is in need a chemical cleaning, but the customer declined further repairs.
Warranty call on upstairs gas system from 2020. Customer stated that the system isn’t cooling properly and it takes a very long time to cool the upstairs down. During my inspection I found the evaporator coil and refrigerant lines to be somewhat frozen. I informed the customer that I will turn the fan on and wait for it to thaw out. In the mean time I inspected the rest of the system to make sure there wasn’t any airflow restrictions. I also inspected the electrical wiring and found that the thermostat had the Y1 (stage 1) and Y2 (stage 2) terminals connected straight to the condenser outside which means the thermostat controls the compressor and tells it what stage to use based on demand. With that being said the variable speed furnace doesn’t recognize that the compressor has two stages so when the thermostat called for cool stage 2 the blower in the furnace stayed in stage 1 and would never kick on that second stage blower causing the system to freeze up eventually leading to the
Returned to our clients home to top of system with refrigerant. I had to wait about an hour for the rain to clear. Once cleared I proceeded to charge the unit with Freon. Once charged I took temperature measurements and ensured the system was cooling wit a 20º drop. The upstairs thermostat displayed an indoor temperature of 80º which I ensured with my temperature probe and found to be incorrect. I removed the thermostat and filled in the hole with some foam insulation. I also removed the plastic flowers that were covering the thermostat. I informed our clients that we cannot have the flowers covering the thermostat and before leaving the thermostat had settled to 76º. Paul also elected to replace the filter for the upstairs unit today. The system is cooling properly on departure.
Arrived on site, homeowner complained of unit not keeping up with the set temperature. indoor temperature around 76° while the set point was 74. I waited for a little bit to see if the unit would kick on by itself which it did, and immediately shut itself off on a float switch error. Tested drain line and found water not draining and going up the service port after the P-trap. I blew out the drain line with nitrogen and then disassembled the drain line Connection to the front bathroom sink. I found a large amount of sludge blocking the half inch nipple elbow connecting to the bathroom drain. Reassembled drain line and blew out with nitrogen again and tested with several gallons of water. Drain line is draining properly at this time. Reviewed refrigerant pressures and temperature split from supply to return and found no issues. I also found the scheduling enabled on the thermostat. Homeowner had not set up, scheduling to his comfort on the app, so I disabled the scheduling so that the
Arrived for the upstairs unit not cooling g properly. Client stated he noticed the issue a few days ago. We proceeded into the attic and measured the temperature drop. We only measured 11º drop. We then proceeded outside to the condenser unit. We connected our gauges and immediately found the pressures to be abnormal. We diagnosed a failed compressor. We informed our client of our findings and we will pick up and replace the compressor today under P&L. We are also going to proactively replace the indoor TXV for the unit. Our client is aware that the Parts and Labor warranties does not include cost of refrigerant.
