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Alex was a true professional and was very clear in describing our AC issue. He came out to the house at 11 pm on a Saturday night and was able to solve the problem efficiently. He also thoroughly explained all my options pertaining to fixing the problem, which was greatly appreciated.
Overall Experience
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Clarence was knowledgeable and incredibly helpful. He quickly diagnosed our issues and got them fixed just as quickly. Very friendly and professional service!
Overall Experience
Quality
Price
Convenience
Preformed warranty Contactor changed out. Unit was working properly upon departure
Performed a complete heating system maintenance and inspection. (Heat Pump) 2017 Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. Verified system temperatures: return air temperature measured at 76°F; supply air temperature measured at 102°F and rising. Confirmed air filter was recently replaced by client; filter size is 24” x 24” x 1” and 12x12x1. Inspected and tested all electrical components on the outdoor unit; capacitors failed out of manufacture specifications, 65.3/70 and 4.9/7.5. Client elected to have capacitor changed under warranty. Also the units compressor was starting up over 100 amps manufacturer limit is 144 amps. Client elected to have that revisited on the spring visit. Confirmed system was operating properly and heating upon departure. System Status: Operating normally at time of service.
Replaced flame sensor on downstairs unit. Replaced capacitor on upstairs unit. Performed condenser cleaning on both outdoor units. While I was cleaning the units, I found oil on the condenser motor. This is an indication that the bearings on this motor are worn out and will fail eventually. Brought this to the homeowners attention.
Preformed single system heat maintenance(heat pump) Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor 6. Checked refrigerant pressures. 7. Checked compressor amp draw. testing out of manufacturer specifications at over 100amps. Manufacturer specifications are 104 amps. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris/ dirty. 11. Inspected evaporator coil 12. Inspected blower motor/ blower wheel. 13. Checked blower amp draw. 14. Measured temperature differential 15. Inspected drain lines. 16. Washed condenser unit. 17. Tested contactor - Contactor testing below manufacturer specifications at 10 ohms, manufacturer specifications are 15-20ohms Also on inspection I found the plenum boxes and duct work to have dust/debris in them. I prov
Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. Found bad capacitor on upstairs unit testing outside of manufacturer specs. Found flame sensor pitted and burnt on downstairs unit. Also both condensers had a thick layer of matting on back side. Recommended chemical cleaning to improve system efficiency and reduce stress on system.
Performed a complete heating system maintenance and inspection. Inspected and tested all electrical components and safety controls on the indoor unit; all components tested within manufacturer specifications. Verified system temperatures: return air temperature measured at 79°F; supply air temperature measured at 110°F and rising. Confirmed air filter was recently replaced by client; filter size is 20” x 25” x 4”. I visually inspected the outdoor unit, The outdoor unit could benefit from having a surge protector installed to protect the unit from lightning strikes, black outs and other types of surges in power. It comes with a 3 year warranty and $10,000.00 insurance policy for repairs if surge protection were to ever fail and components be come damaged after a surge in power. Confirmed system was operating properly and heating upon departure. System Status: Operating normally at time of service
Heat preventative maintenance on 3 heat pumps from 2022(bedrooms unit), 2023(main unit), and 2022(master bedroom unit). Systems are using Aprilaire filter sizes 210 and 410 which customer provided and we changed today, there’s still more filters for next visit. During our inspection we checked temperatures, checked electrical connections and components, inspected the heat kits to make sure they’re turning on and off on demand, inspected the systems for dirt buildup, tested the performance of the heat pumps outside, and cleaned the dryer vent with today’s visit. On the bedroom unit we did find the drain pan to have rust, we informed the customer and we will reevaluate when we come back on the next visit. Overall the systems are running and heating properly, I do recommend adding surge protection to his other units to protect it from any electrical interference. Systems are running upon departure and customer renewed their vip membership today.
Preformed heat maintenance on a single system gas furnace 2021 Bryant. I tested all electrical components and safeties on the inside unit. All tested within manufacturer specifications. I did take a look at the filter being blocked by the drain line. The only way to have this issue fixed is to cut the hole in the closet wood plat form and move the pvc pipe over a few inches and making the horizontal pvc pipe extend the same distance. Even then when that is completed the filter is still blocked a little by the door frame itself. I then proceeded to visually inspect the outside unit. All checked out on the outside. Unit was heating upon departure.
Upon arrival, I tested the unit 3 different times. I replicated the noise 2 of the 3 times. I tested the components to ensure they were good. This is a variable speed unit and the compressor steps up and down according to demand. The noise is related to when the unit shuts off and the compressor stepping down out of the high stages instantly. The amount of noise varies between units. System is operating and heating normally. We will reach out to tech-support on Monday.
I performed a single system maintenance on a 2019 propane furnace. I checked amps, filter, electrical, safeties, and cleanliness. I noticed that there was some loose wires at the control board. I tightened them to ensure clean connections. I observed that the blower wheel as a bit of build up present, the emergency pan is still is a condition where replacement is suggested, and the units did not have surge protection. I presented solutions for these issues/concerns/preventative measures during the time of service.
Preformed Dryer Vent Cleaning. Presented before and after pictures of work completed. I preformed a single system heat maintenance on a 2024 heat pump. I tested all electrical components inside the unit. All tested within manufacturer specifications. I did changed 5e filter for the client. Aprilaire 210. I proceeded outside to check the electrical components on the outside unit. All tested within manufacturer specifications. Unit was cooling upon departure
I performed a heating maintenance on a 2020 gas system. I checked amps, capacitor, filter, electrical, gas lines, cleanliness, and safeties. Customer and I spoke about keeping the air cleaner. I mentioned the Airscrubber and upgrading the filtration. Customer would like to move forward with upgrading the filtration. I did not have service at the time of service and had to email the estimate and maintenance invoice.
Arrived for heating maintenance on 5T 2015 Amana furnace. Homeowner stated all was well with normal system operation. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Tested drain line for blockages and found none Found large amount of rust in drain pan and txv uninsulated. No float switch found to prevent water overflow.
Upon arrival, I turned on the downstairs zone only to find that the system starts to freeze. Quickly I turned on the upstairs zone. The pressures began to level out. This indicated that it’s going to freeze with only one zone on. The system currently has a cfm boosting fan in the duct work. I spoke with the homeowner to give him some options. We can wire the zones so the downstairs runs the entire system. This could cause uncomfortably on the u/s area. We could had a dump duct above the stairwell, upgrade the thermostat, and add sensors. This would allow more air movement, and the downstairs to factor in the temperature upstairs when operating. Also, this can lead to uncomfortable outcome. The final option is to go over options for variable speed units that can manage the refrigerant and air flow properly. Customer elected to have a comfort advisor come out on 10/24/2025 8am-10am arrival time.
Upon arrival, I hooked up my gauges to check resting pressures. I proceed to use my leak detector to check the indoor and outdoor coils. The leak detector did not detect any refrigerant leaks. I turned the unit on and checked running pressures. I took a temperature split and examined the ducts. I located a bypass duct that was set to .7wc. I turned it down to .4wc. The system is cooling inside of manufacture specifications. Customer and I spoke about surge protection and air cleaning devices. I provided pricing to install them to the system to help with allergies and protect the electrical from power fluctuation.
