2nd tech to work on HVAC outage, was fixed however a bit of rainwater in the shorted the system. Quick service! Charles explained the remaining issue, which sounds as if it would have been hard to diagnose prior to the rain storm. Thank you!
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ALEX IS AMAZING! HE ARRIVED ON TIME, WAS EFFICIENT, KNOWLEDGABLE AND THOROUGH. HE WENT OUT OF HIS WAY TO PROVIDE EXCELLENT CUSTOMER SERVICE IN REPLACING DUCTS IN MY ATTIC, EXPLAINING EVERYTHING. AND EVEN HELPED ME CONTAIN THE RODENT PROBLEM THAT WAS RESPONSIBLE FOR THE PREVIOUS DUCT DAMAGE SINCE I WAS UNABLE TO CLIMB THE ATTIC LADDER MYSELF. HE WENT ABOVE AND BEYOND MY EXPECTATIONS. WHEN I HAVE ADDITIONAL DUCTWORK DONE -- HE WOULD BE MY CHOICE FOR A TECH. ALEX DESERVES A BIG RAISE!!! THANK YOU!
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Overall Experience
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Overall Experience
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He was there 10 minutes ahead of schedule and had us back up and running very quickly!
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Overall Experience
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Overall Experience
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Convenience
Upon arrival, I checked main power supply at the disconnect. I discovered that there was not any power being supplied. Customer stated it was performing great, but it was turned off for the solar guys to work. The unit has not operated since then. I traced power back to the main breaker box. I located an unlabeled 50amp breaker in the off position. I turned it on and the mini split regained power. I tested the mini split in heating mode and yielded a fantastic temperature split. Customer had to leave to go back to work. I collected my dispatch and got signatures.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Tested capacitor and contactor (outdoor electrical) 15. Rinsed condenser unit to promote heat exchange 16. Tested emergency heat and found no issues All is well with regards to heating cycle. However, I did find that the contactor was testing very low on the condenser. This will likely need to be changed out under parts and labor warranty very soon, however, it is still testing within range, and I am unable to process a warranty
Added one pound of refrigerant to 3 head mini split. Supply temps living room 47 bedrooms 51.
Performed a 2 system spring maintenance ( heat pump). Tasks performed. 1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked refrigerant pressures. 7. Checked compressor amp draw….main house unit failed at over 100 amps. Manufacturer rating is at 77 amps. 8. Checked condenser fan motor amp draw. 9. Inspected / replaced return filter. 10. Inspected return plenum for debris 11. Inspected evaporator coil. 12. Inspected blower motor/ blower wheel. 14. Measured temperature degrees split differentia. 15. Inspected drain lines. 16. Washed condenser unit. 17. Tested contactor. On main house unit and was testing at 19ohms
Arrived on site for heating maintenance on Gree three head mini split from 2019. Homeowner stated system was not keeping up in living room area. The other two heads were in bedrooms. I washed the filters for all three heads as well as the condensing unit outside. Upon taking a temp split, I was only getting a 10° split in heating and cooling lead me to believe there’s a problem with the refrigerant levels. I did not have the mini split adapter on hand and was unable to take refrigerant pressures at this time. I then conducted a leak test on the copper lines, condensing unit, and all three heads. It was at this point I detected a leak at the living room evaporator video included. I then check the warranty status and found that it was no longer under warranty. I then discussed with the homeowner possible options for addressing the issue. I informed the homeowner that our options are very limited since it is not under warranty and 410 a equipment has been phased out and I can no longer pu
Preformed single system heating maintenance on a 2019 gas furnace. I tested all electrical components and safeties. All tested within manufacturer specifications. I checked the inside unit for cleanliness. I did find that the blower wheel was dirty. With it being dirt it can cause drag and motor failure. I was getting a supply temperature at 112 degrees with the return at 68 degrees. I changed filter for client 16x25x1. I proceeded outside to visually inspect the outdoor unit. I did notice that the condenser coils were dirt with dirt/debris, this cause can cause issues with the unit not being able to have the proper airflow and not cool the house properly, also can lead to the coils to possibly leak. I also the unit did not have any type of dedicated surge protection. By adding surge protection to the hvac unit I can help in the events of a lightning storm, black/brown out or any type of surge in power that can cause harm to the units electrical components or unit failure. Unit was hea
I performed a single system heating maintenance The heating source is a heat pump with back up electric heat. The outdoor is from 2002 and the airhandler is from 2013. I checked amps, electrical, cleanliness, and safeties. The system has a 15kw heat kit and only using 10kw of it. I observed that the suction line does not have any insulation on it. This reduces efficiency and causes it to cost more to run. The evaporator coil is dirty on the bottom side . This will reduce the efficiency and cause operation issues. The blower wheel has growth clusters causing air equality reduction and added stress to the system. I offered surge protection, and the customer has someone that is going to install some for the HVAC system. I spoke about the liability of doing a thorough cleaning on the evaporator coil. Customer would like to wait to see how it performs when cooling season comes back around.
3 year warranty / 10,000.00 coverage if part fails to protect connected equipment. I installed the surge protector on the outdoor unit and ensured it was functional. I washed the evaporator coil thoroughly with chemicals, allowed time to soak, and rinsed it with water. We provided this cleaning to address dirty Sox syndrome and customer is aware that it will likely return, with no estimated time frame, without preventive u/v devices.
I performed a single system heating check on a 2009 Goodman gas system. I checked amps, electrical, capacitors, safeties, and cleanliness. I noticed that the inducer motor is making an odd vibrating noise. I tightened the screws and the noise remained. It seems the bearings are worn causing this vibration to occur. Bearing failure will result in the motor failing completely over time. I observed that the blower wheel has a noticeable amount of dust build up on it. This will cause the bearings to become worn at an accelerated rate resulting in the blower motor seizing up. I gave solutions to these observed issues during the time of service.
Upon arrival, I investigated the odor the customer is experiencing. I found that the evaporator coil is emitting the associated smell. I spoke with the homeowner about routes to addressing this issue. I offered the air scrubber, u/v light, evaporator cleaning, and adding supply and returns to the attic. I performed the maintenance at this time, too. I noticed that compressor is not protected with a surge protector. Customer confirmed that they have power outages at times. The compressor is starting with higher than recommended amps. 108/109. I offered a surge protector. Customer decided he only wanted estimates for surge protector, hard start, and the evaporator cleaning. The supply plenum is experiencing rust on the outside of it. With the home being spray foamed, it is advised to install supply and return grill in the attic to allow the humidity to removed.
Dryer Vent Cleaning, showed before and after pictures to client, I preformed heat maintenance on a 2023 Trane gas furnace. I tested all electrical components and safeties on the inside unit. All tested within manufacturer specifications. I proceeded to the outside unit to visually inspect. I noticed that the unit does not have any type of surge protection on the system. Provided estimate to have surge protection installed. Unit was heating upon departure.
Labor to pick up, install, and handle warranty paperwork. December 4th, 2025 I returned to install the warranty inducer motor. The noise is no longer happening and it is performing well. Also, I performed a CO test to ensure not CO was back drafting out of the flue.
Upon arrival, I found that the bearings in the inducer motor are worn causing a metal on metal rubbing noise. I verified that the system has a parts warranty, but the system no longer has a labor warranty.
Upon arrival, I found the outdoor unit was in a hard lock out. The manager told me that they recently replaced the filter due to it being completely compacted. I reset the hard lock out and got the system running. I checked the amps, capacitor, and refrigerant. I determined that the unit had tripped 3 times on a low pressure switch. This resulted in a hard lock out on the outdoor unit. I did not have access to the indoor unit to further evaluate.
Found that the neutral wire had come undone when the panel fell. I reconnected it and power returned.
