2nd tech to work on HVAC outage, was fixed however a bit of rainwater in the shorted the system. Quick service! Charles explained the remaining issue, which sounds as if it would have been hard to diagnose prior to the rain storm. Thank you!
Overall Experience
Quality
Price
Convenience
ALEX IS AMAZING! HE ARRIVED ON TIME, WAS EFFICIENT, KNOWLEDGABLE AND THOROUGH. HE WENT OUT OF HIS WAY TO PROVIDE EXCELLENT CUSTOMER SERVICE IN REPLACING DUCTS IN MY ATTIC, EXPLAINING EVERYTHING. AND EVEN HELPED ME CONTAIN THE RODENT PROBLEM THAT WAS RESPONSIBLE FOR THE PREVIOUS DUCT DAMAGE SINCE I WAS UNABLE TO CLIMB THE ATTIC LADDER MYSELF. HE WENT ABOVE AND BEYOND MY EXPECTATIONS. WHEN I HAVE ADDITIONAL DUCTWORK DONE -- HE WOULD BE MY CHOICE FOR A TECH. ALEX DESERVES A BIG RAISE!!! THANK YOU!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
He was there 10 minutes ahead of schedule and had us back up and running very quickly!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ac preventative maintenance on a heat pump from 2020 with air filter size 16*25*4 which customer has recently replaced. During my inspection customer brought to my attention that she was having the company that installed the system come out to change the drain pan because it has rust. I also found the capacitor to fail today’s inspection and after bringing it up to the customer she decided to have the original company replace it. Overall the system is cooling and running, electrical components and connections are good and I washed the coil outside today.
Preformed cooling maintenance. Tested all electrical components on he inside unit, treated drain line with total. Tested the blower motor run amps. Tightened all connections to insure that nothing had loosened. Temperature across the coil was at 20 degree split. 56 supply temp and 76 return temperature. Proceeded outside to test all electrical components, run and start amps. Run and start amps for the fan and compressor motor tested within manufacturer specifications range. Tested all other electrical capacitor was testing within manufacturer specifications. However the Contactor was testing on the high side of the manufacturer specifications range at 20.6 ohms. Provided estimate to repeal ace the Contactor. Unit was cooling upon departure.
come out to system not cooling, noted that the capacitor was failed. replaced capacitor under parts and labor warranty. Tested system and system is running to manufacture specifications
Came to clients house to do quality control check of downstairs unit Found condensation water in secondary drain pan. Inspected the issue further and insulated the main drain line more to prevent water dripping off of pipe into pan and ceiling. Flushed drain line with water to insure the lines were not clogged. Drain lines were draining properly. Took temperature splits across the coil were 22 degrees. 55 degrees coming from supply and 77 degrees coming in to the unit Units were cooling upon departure.
I returned to our clients home to correct the airflow issues that they were having with the guest bathroom and the office space. I was able to increase the office airflow by over 70 CFM and reduce the bathroom by 50 CFM. This adjustment should allow for the desired airflow and temperature in those spaces.
I arrived to the unit not cooling properly properly on the west side of the home. I turned the thermostat on and could hear the indoor unit running but the outdoor unit was not coming on. I verified power into the contactor but the contactor had failed. I showed this to Mr biosworth and he elected to replace the contactor today. Once replaced I measured refrigerant pressures and identified the system to be extremely low on refrigerant. I showed this to our client and he asked for a rough estimate for 3 head mini split system. He is planning on completing some remodeling and would like the min8 split system installed after the work is done. I will get with Jesse and we will send over a rough estimate for a new system install. I did also c9mpkete the tune up service for the existing min8 split and ensured it was running properly.
I arrived to the unit not cooling properly in the home. It is an upflow INTERTHERM unit. The notes stated the coil and TXV had recently been replaced. I gauged up and began to measure refrigerant pressures. My pressured were reading below normal manufacture specifications. I went back inside and found the indoor blower motor to have oil leaking from it and excessive dust and debris collected on it and the blower wheel. The motor is near failure and is pulling high run amps. Because the indoor motor is struggling it is affecting the outdoor compressor and overall performance of the system. The motor needs to be replaced and the wheel cleaned to further test the unit. Once replaced I can further diagnose the system and ensure it does not have “non-condensables” in the system or if it is just overcharged with refrigerant.
I performed a single system cooling maintenance on a 2021 heat pump system. The system has parts/labor warranty. I noticed that the capacitor was under the manufacturer rating. I replaced it under parts/labor warranty. I checked amps, capacitor, filter, drains, electrical, cleanliness, and safeties. The system is performing inside of manufacture specifications. I offered to install a hard start kit due to the rising start amps. Customer requested that we reach out next month to follow up.
Client had disassembled the mini split to clean and service it himself. He was having difficulty aligning the blower wheel back into place. It was stuck and rubbing against the frame of the unit. I was able to remove it and properly align it. I spun it before assembling to ensure it was no longer rubbing against the frame. I then assembled the unit for our client and Tested it to ensure proper operation. He could immediately feel better airflow and he is aware it may take several hours to cool down the space. He did brake a single blower fin on the wheel, and would like a warranty cost to replace the blower wheel. I will contact the manufacturer and get lead time as well as create an estimate for the repair to be completed. The unit is cooling properly on departure.
Labor to acquire and install v/s blower motor and return failed motor Upon arrival, I found that the blower motor would cycle for a few seconds and turn off. I checked my power to the motor and confirmed with was the module malfunctioning. I reached out to carrier in Sherman and located the motor. The unit is under a parts warranty. I tested the system once the motor was installed. The unit is fully operational. I showed the customer pictures of how dirty the outdoor unit was. Customer wanted her husband to clean it.
I found the blower motor module was faulty causing the motor to turn on and off. I verified that I had a constant 24v for the speed and I attempted other speeds and it yielded the same result. I ordered a blower motor for warranty from carrier in Sherman. I picked it up and went back to install it.
I arrived to a mini split unit with 3 indoor heads not cooling properly. Our client had the system installed about 5 yrs ago and has never had it deep cleaned since. He actively tries to clean the filters himself on a regular basis. I looked at each individual indoor unit and found dust had collected on the blower motors. We discussed how dust restricts the fan blade and that a deep cleaning would be necessary before diagnosing anything else like refrigerant pressures. He agreed to clean all the indoor unit today and join our maintenance plan. Once I broke down all the units. Cleaned them and ensured they were put back together properly I ran the unit for 20 mins. The unit was cooling about 10° more than before and the homeowner could feel the difference in airflow. I did gauge up to the unit and could see it had low refrigerant pressures. I added 8oz of Freon and the unit began to cool with a 20° drop. Mr Henderson could feel the difference in air temperature. We agreed not to add
I performed a single cooling maintenance on a 2020 airhandler and 2019 410A heat pump system. I checked amps, capacitors, filters, electrical, drains, and safeties. I made some minor adjustments, by request of the customer, to the air flow. I noticed that the airhandler has bit of build up present on the evaporator coil and blower motor. Also, there is growth forming inside of the airhandler. I noticed that the outdoor unit was heavily compacted with dirt on the backside. I rinsed it the best I could with water. I recommend that the unit be broken down and deep cleaned with chemicals. I found that the capacitor has not been changed reading 41/45 on the compressor side. The customer is aware of the capacitor and wants to change it himself. I provided pricing to address the dirtiness of the indoor and outdoor units, and I provided a bundle price if customer proceeds with all cleanings.
CONDENSATE DRAIN LINES NEED TO BE CLEANED OR THEY CAN CLOG WITH ALGAE AND DEBRIS Includes shop vacuuming when necessary and 1 PVC Coupling Also installation of a Quickblast PVC fitting, SS1 Safety Switch, P-Trap, and Vent Pipe.