Upon arrival, I spoke with the homeowner about her concerns. I understood that the home is getting too cold downstairs. I noticed that the upstairs thermostat is taking in a bunch of heat from the windows resulting the unit running excessively. The system appears to have 2 air dumps downstairs. The customer would like to be able to set the thermostat and not have to worry about it being too cold. I proposed upgrading the thermostat to a smart one. I observed the refrigerant levels. The system appeared to be low. I proceeded to the attic to check in indoor equipment. I discovered that the evaporator coil is currently backwards causing an air restriction. I advised the customer to get a second opinion on me from another company to verify my findings. Also, I advised the customer to reach out to rescue air about the coil being backwards to save her some money.
