The thermostat was not connecting to Trane home or Wi-Fi. I rebooted the thermostat and the thermostat reconnected the Wi-Fi. It was having an issue to connect to Trane home. I did an internal reboot of the Wi-Fi and the thermostat is back up and running properly. I walked the homeowner through the steps For rebooting Preferred Cool Home Membership - 1 System Includes two maintenance visits per year for 1 system Front of the line, priority service over everyone else, guaranteed service within 24 hours Discounted $37 diagnostic fee (versus regular diagnostic fee of $97) 100% of your protection plan goes toward your future system replacement (capped at $1,000) https://www.idealairaz.com/flipbook/cool-home/?page=1