Tried reconnecting, Kumo cloud to homowner’s net work. Then attempted to delete the equipment and do a factory reset on the Kumo cloud unit. Kumo cloud unit was defective and would not respond to pushing either button on the unit. The light just stayed solid green. Advised homeowner that there are third-party controls that might work better with her net work. Told her that I would reach out regarding the different controls and if she like those better, we can refund her the Kumo cloud.