I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team
