THANK YOU MICHELLE! I just want to express my thanks to Michelle, who sorted through my request for fuel oil delivery as we got below 1/4 tank. 18+ yrs with Borderline/Townsend, I’ve never worried about auto delivery, and became concerned as my fuel level hovered below 1/4 tank. Prior calls indicated a delivery would be made within 5 days…after 5 days, a follow-up phone call indicated no delivery was scheduled…giving me another 5 days… I called again…and was relieved to hear Michelle on the line, who…before I gave my info said “is this Nick?” She knew I was approaching 1/8th tank, and as I explained, my other calls indicated that I don’t have a delivery scheduled. She immediately recognized I was closing on 1/8 tank, and before it became a problem, quickly worked with the Townsend delivery team to expedite delivery. Less than 3 hrs later, I had a delivery. Outstanding Customer Service from Michelle on the telephone front line, and kudos to Townsend for their response. I give Michelle 10 stars. Townsend needs more people like her!
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The technician was knowledgeable, friendly and informative. As a new homeowner, he took the time to explain every aspect of my propane system and went over the pamphlets in detail. As a new customer he was a great first experience with the company!
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For the many years I been with them and the ownership changes, one constant has been Tina's professionalism, and great customer service!
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I had a great experience working with Townsend. Beth Roche in customer service was wonderful as was the technician that came to the home. Would highly recommend. They were responsive and helpful with all my questions and concerns.
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Ethan is very polite he had a lot to look at with my furnace. He tried everything to fix the issue-. Very professional hopefully we will be able to fix my problem today. I understand mobile homes can be very tricky to work out.
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My experience with Alecia was excellent ! She helped me set up my new contract which included a very competetive price per gallon ! Her personality was A1 !! You have a wonderful employee in Alecia represnting Townsend Energy !!!
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No hassle straight forward Mike went out of his way to see if I had gotten an ac
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Excellent service from application coordinator and from service technician. However no so with office staff. They seemed to lack interest in their job and customers needs.
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They explained what was being done and were very patient. There was a lot of work involved in getting 2 units installed. Were flexible in how we wanted the connections. Dana the installer was very helpful, and explained everything very well and made sure we didn't have any questions before he left.
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Pete was very professional and performed the task with total knowledge was very friendly and answered all questions to my satisfaction.
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Had 2 technicians, one was training. Both were personable and informative, and professional. The cleaning was part of my service plan, so I can't rate the cost of cleaning alone.
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Nick, it was my pleasure to assist you today. Thank you for putting your trust in Townsend Energy all these years!
Good afternoon Clay, It was my pleasure getting to assist you today. Would you mind taking a few moments to review my customer service? If there's ever anything else I can assist you with, please do not hesitate to reach out. Have a wonderful holiday season!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Welcome to the Townsend Family! We would love your feedback on the process of signing up your account!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. We are so glad you are part of the Townsend Family!
Hi Benjamin, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Benjamin, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Julie, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Adam, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Mark, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
