We have been customers of Townsend Energy (formerly Heritage Heating) for many years. We have always experienced amazing customer service from every aspect of the heating services of the company. Whether it be a service call, delivery or emergency gallons, clean out service, pricing contracts, or calling the office with questions we have never had a bad experience. The office staff/customer service staff are knowledgeable and always friendly. I highly recommend this company for your oil heating needs. If the remainder of the aspects of Townsend Energy are staffed equally, I believe you won’t go wrong Thank you for your continued excellent service.
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Brian carefully assessed the issues we were having and was able to fix and test the repair in a timely manner but without rushing through. He kept me informed of what he was doing and how things worked. I really appreciated his careful work and his pleasant and polite demeanor.
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He called in advance and was punctual and explained what was the problem.
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Explained the problems that I could understand them and also explained the fixes that were being done.
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I was very disappointed to hear that the problem with my burner was because whoever installed it last year didn’t bother to do the job correctly. Did this problem cause me to burn extra oil? I don’t expect an honest answer.
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I owe my experience to Jeffrey. He was always available always got me answers to my questions and was there during the install to confirm I was satisfied with the way it was executed. He was very sensitive to the conditions that existed. That’s what I call customer service. A+
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Very satisfied with technician and service I received
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Lee explained exactly what was wrong, how to fix the problem, and showed me the end result. Lee was very professional and courteous.
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Greg was friendly, efficient, clean, and thorough in performing annual maintenance on our heating system. In other words, he was a model technician.
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Serviced Riello oil burner with new nozzle and adjusted combustion to factory specifications.
Hi Mikal, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Pedro, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Mrs. called in regarding her budget. Was concerned about the amt. due. Went over everything and explained the reconciliation month etc. told her she's done very well and will be close to a zero bal. She was very relieved!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning. Congrats on your new Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
updated account with Gold Duard Premium Plan
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Hello Rita! Thank you for your time today and the review on the service I provided you today. Always a pleasure to speak with you.
Flushed out 5 gal of water , and exercised pressure reducing valve to reset boiler pressure. Installed new (Sensor), for Hydrostat control. Tested temperature high limit.
