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I came home and was surprised we were charged $124 for someone to come out and figure out why our garage door would not stay shut when we used our remotes or pushed the button in the garage. I understand he said it was not under warranty. We just had the door put in a couple of months ago. I guess if we had called you the first time it happened it would have been within the 30 days.
Response from Action Garage Door Repair Specialists:
Maureen. I just tried to reach out to you. You are correct, had you called us within the first 30 days we would have covered it under warranty even though safety sensors becoming misaligned isn't covered under warranty. Our tech also found that you had attempted to adjust the opener so he had to correct the setting that were off. We do apologize for the unexpected expense and hope that our tech going over the functions of the opener again with you may prevent this from happening again in the future.
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Luke was very knowledgeable and answered all my questions. He explained how the parts worked and gave excellent advice!
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Great experience. Technician was on time, professional and completed the work quickly. Love the new garage door opener.
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The technician came at the promised time, promptly diagnosed the issue, and fixed the garage door within less than 1 hr. Great communication throughout the entire process from initiating the request through having the garage door fixed.
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explained the problem clearly . I have told my family of your company and how pleased I was.
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Did a really good job installing my new door. Very satisfied.
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Luke was on time, explained the work needed very professionally and clearly, performed the work quickly, and left everything clean and like it was before he arrived. Garage door now working flawlessly. Highly recommend Action Garage Doors!
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Great service n follow thru . Honest and reasonably priced.
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Performed maintenance, replaced hinge, and programmed new remotes.
Installed 4 new springs, cables, and reinforced opener arm and rail.
