The technician was polite and patient. I give him 5 stars. But the solution to a failed $15 latching relay was a $708 charge. "We can only replace the mother board. That will take a few days, and will cost $250. But then we have to charge you another $450 for the installation. We can replace the unit today, complete with a new chain." l because of a failed $15 relay. I will NOT recommend this company for garage door service and I will post a negative report on nextdoor.
Response from Action Garage Door Repair Specialists:
Steve, We never received a call from you inquiring about any of this so had no chance to explain anything or try to make you feel better about the situation. I reached out to you and discussed this in detail and found you're upset about the situation. Not anything that we did, just that you didn't want to do it.... You then began screaming and cussing at me because you only wanted the relay, after stating that you knew we can't replace just one relay and that we need the entire board. You then hung up on me... All options were presented to you and you chose to move forward with a new garage door opener. I'm sorry you're upset about the situation however we hope that the quality of the service, the competitive pricing, and the quality of the motor make up for it. We are sorry to hear that you feel the need to disparage us online.
Overall Experience
Quality
Price
Convenience
The tech Matthew did an excellent service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Vester is very good and very experience in his work.
Overall Experience
Quality
Price
Convenience
Jose did a great job diagnosing the issues I had with my garage door opener. He is knowledgeable, personable and efficient.
Overall Experience
Quality
Price
Convenience
Service rep was professional, informative and his work excellent quality. I’ve been using this company for years and I highly recommended them.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Quality garage door & installation. Would use them again.
Overall Experience
Quality
Price
Convenience
Alejandro did a great job replacing my garage door springs and is a nice guy.
Overall Experience
Quality
Price
Convenience
Diagnosed the problem and informed me if the fix very quickly.
Overall Experience
Quality
Price
Convenience
Garage door torsion spring rebuild and bottom seal install with tune ups
Garage door and opener yearly maintenance
Garage door strut install with tune up
Garage door spring replacement with tune up
Garage sensor replacement with tune up
