Not clear about the repair he was doing and did not say he was replacing the opener. After he finished the door did not fully close. I called him back. He said he was not able to fix it so the door would completely close
Response from Action Garage Door Repair Specialists:
Germaine, I'm very sorry that everything wasn't crystal clear. We do show that you signed for agreed to the opener replacement prior to the work being performed and the notes on the job describe in detail why your door has a gap at the bottom. "Customer’s drip lip was not created correctly, and door gets caught on concrete. The door is going as low as it can. Concrete would need to be cut and chiseled away in order for door to go lower. Door is level and balanced. Concrete is uneven, which is why the gap under the door is bigger on one side." With that being said it is always are goal to ensure that every customer is satisfied. I've left a message for you and also texted. Please call into our office so that we may discuss this further. Thank you.
