Customer complained that when taking a shower she sit on the bench and heard a pop like sound. After taking a shower she noticed water coming up through the flooring right in front of the shower dam. Location is the master bathroom shower / tub combo Basted on the amount of water it appeared to be leaking for 10 to 15 minutes before discovery. We advised to not use the shower until repairs can be done by a licensed tile contractor. There are no signs of long term leakage.