Found one of the systems completely down due to fault codes indicating a “high super heat” but the system hasn’t ran and still gives the same code even after a reset. Referenced the owners manual and determined that the system needs a new EEV board and both sensors for the coil. Requesting pricing for repair and also spoke with owner about possible replacement once the price is determined. The other system seems to be working but was short cycling when I arrived. I shut the system down and allowed it to cool and it appeared to run and heat fine but my guess is one of 3 things is happening : system is over charged, system is having a problem with one of the metering devices, or the system is over working due to trying to carry the load of the whole house. I consulted Mitch and he recommended we reach out to tech support. Due to the time of the call, we will have to reach out to them another day and get back with the customer.