I throughly examined the cleanliness and drains of the system. Customer mentioned a noise when the upstairs run, and they believe it’s from the outdoor unit. With it being as cold as it is, I can investigate when it is warmer outside. The downstairs is the primary unit that needs the cleanings. The upstairs unit hardly runs. I presented a solution to the customer involving duct cleaning, an Airscrubber, and evaporator cleaning. Scheduled for 1/23/2026 arrival time of 12:00pm. I collected in full for the work.